Building Waters

Louise V.

I had used Building Waters in the past for a sump pump issue and was happy with their service. I decided to try them again, this time for a furnace problem. Great job by Nick, who fixed it in no time. Best thing, however, when Nick was here, he discovered a water heater problem with a carbon monoxide leak. Ray, from their plumbing department was out here the next day, fixing, what could have been, a very deadly problem for us. I can't say enough about Building Waters professionalism and service. They are one of the best companies/vendors that I have ever found. Highly recommend them. LouAnn in the front office is also excellent to work with.

Stephanie B.

I had a water issue that flooded the basement and a bathroom sink. Everything, as Murphy's law guarantees, went at the same time.

Building Waters has helped us out in the past with miscellaneous projects, but this one really made a difference. The cost wasn't outrageous and the guys were top notch! In and out in no time.

I won't lose their number!!! Thank you Building Waters!

Dmnd G.

11 -02-2016 $99 Service fee that can be applied to the services only has a 3 star rating on web.
Dan said the office person was at a seminar and would call me after 1100 on 11-03 -2016. Don't remember if anyone called me back again. Probably not as I don't have it on here.

7-01-2019 called for water heater as it went out. After calling another plumber and not getting anywhere and pushing the replacement out for another week. I couldn't wait that long and had to find someone else. Talked to Wesley and he's really nice but they aren't affordable to someone like me, in fact, not even reasonable. They came out and put a new one in but left a mess they didn't clean up and never went over any warranty, etc. Found the booklet on the floor instead of on the tank. Had to have them do it as the one I called earlier, ditched out on me and wouldn't do anything and pulled me off his jobs and he kept making excuses as to why he was running late. Also when I put a review on Yelp he said it was ""a lot false claims and red flags."" When I told him how contractors are and it doesn't work out. Was just being honest. He could've turned it around but he chose to be a jerk instead!

8-14-2021 called Wesley-owner (emergency number) about my tub faucet leaking and hard to close. Needs a new cartridge again. He said $200-$225, then said $175 as he doesn't have the price book. Talked about me getting another part that wouldn't affect the water temp when flushing the toilet, etc. for $700. And to think about it. Too much money. My son fixed the cartridge. It took a little while but he did it!

7-4-2019 I called Building Waters and spoke to Wesley when the fan on my water heater went out, but it happened on the weekend and I would be charged $200 more of an already high price! He was very nice and asked me what I wanted them to do! He quoted me a price, $1800, that was still on the high side! So I called some other places to see if I could get someone to come out and at a better price! Because I'm on a fixed income! We had no hot water for 3 days and the one company I called and had it set up for early Monday morning was ""running late"" and it was already going on 0830 when he called me. I had a Drs. appt in the afternoon and had to cancel as I felt that things weren't going to go right and he left me in a bind! So I had to find another plumber as my usual one was busy and even though the father came out on Monday morning instead of his son, it seemed like he didn't want to do the job as he really didn't do anything but unplug the unit, so I was left in a bind again! I didn't have much of a choice so had to go with Building Waters! I read the reviews and they seemed to be a pretty good company, so the lady squeezed me in at 1300! They quoted me a price that was a bit higher than what Wesley told me and I told them about it, which they abided by! So that part was nice of them! She said it will be after 1300 but it was after 1400 before they called letting me know that they were on their way and if I still wanted them to do the work! I told them to come out as I really didn't have much of a choice at that point! I didn't have a very good feeling with them being reliable either as a company ditched out on me prior! They came and replaced my water heater but left a mess that they didn't bother to clean up! I know that my house is a mess but still! I can't clean like I want to! Jason and Ray were nice and Jason spent more time talking to us which Ray didn't! Today, I found the manual book all crunched up on the other side of the heater on the floor and hung it up in the plastic bag on the heater! This is unacceptable and I'm very disappointed! They seemed to be in a hurry, so I didn't bother them with it! Wouldn't recommend!

1-13-2022 Called Luanne and they want $230 just to look at the bathroom sink stopper and it would be ? Couldn't tell me the price. Not good and expensive. I got it fixed a lot cheaper by another plumber. But it only lasted two months and they wanted more money to fix it. No way. No one warrantees their work anymore?

3-3-2022 Hot water has been really hot and we turned it down. This has been ongoing. Almost burned my hand last night doing the dishes and again taking a shower. My son turned it down a bit and it's still very hot! Called and spoke to Wes, he asked me a couple of questions and told me to turn it to ""A."" So I did and see if this corrects it! I'm not using the hot while doing laundry, just warm (barely) and cold. I have to call him again at 0700 tomorrow! Don't know why as I called today! Should set an appt. Stupid! Water is still scalding! I called and spoke with Luanne then she transferred my call to some other lady that said ""Of course have to pay for it!"" It was up to the plumber and he said that it was still under warranty and yes it wouldn't cost me anything. He had to reset it then was going to come back in tha

Lisa M.

They did great work. They did one smaller job (leaking pipe) on Monday and were able to come back right away on Tuesday for a bigger job (water heater replacement). I have no hesitation recommending them and I will definitely call on them for any future needs.

Alan M.

Absolutely the best customer service in the United States! Cannot possibly explain to someone reading this why this is the best plumbing company in Wisconsin. I have never had customer service and a company that stands behind their work better in any line of work. You are my rock star plumber and I am happy that I found you. If you want to rest easy knowing that the job will be done right and if there is a problem that it will be rectified, then call Building Waters. Friendly ladies in the office and an owner that stands behind his great plumbers work. Thank you so much. I rest much easier knowing I can call you.

Robert F.

I didn't get the tech's name but he came this morning 4/21/2021 at 10:30 to fix a leak that developed in an outdoor faucet that was replaced last year.
He was very courteous, got right to work, and made sure I was satisfied with his work. So if there is a reward for doing a great job, he deserves it.
RHF

Kay J.

We had some extensive plumbing done today with Building Waters. After an emergency call placed on Tuesday morning, they sent a plumber to assess our situation. Dean came to my home, fixed an unused downstairs toilet and made arrangements to come the following day. He completed an extensive repair to our main level bathroom and was fantastic to work with. Luann was helpful in assisting and scheduling our service. We are incredibly impressed with their customer service and compassion. We highly recommend them and would utilize their service extensively in the future.

Takeisha P.

Teach arrived at 1:45, I was receipted and he was on his way out the door at 2:49. I was told the was $113.00 an hour plus parts. my bill said $75.00 parts $339.00 labor. total bill $424.20 for less than two hours of work. I was so excited from the referral and other reviews but I will not use nor recommend this company to anyone else.

Wendy C.

We had two positive experiences: one with Ray and one with Jason! Pleasant personalities and knowledgeable work experience. Sharon and Leann were wonderful over the phone!

Sherry S.

I wish there were ten stars to put here. I was soooo impressed with the response time and professionalism of this company, that I want to give it ten stars.
We were introduced to Building Waters, when we called our home warranty company to file a claim for a water heater that did not work. They said on Sunday, someone would be contacting us to fix it. (Cudo's to Universal Home Warranty, by the way, for their excellent customer service.)
By 6:45 a.m. Monday morning, Building Waters was contacting us to come and do the work. By 8:15 a.m., an hour and a half later, we were met at the door by ""Ted."" He treated me with total respect and had wonderful ""manners."" He was completely professional and went right to work. An hour and a half later we had a new water heater, and the job was completely cleaned up, with the old water heater removed.
Ted's skill and workmanship was 100%. Everything worked perfectly.
In this world where customer service is lacking, everyone involved at Building Waters made sure we were not without hot water, if they could help it!!
I understand they not only do plumbing and heating and a/c, but also have a division for home building projects. You can bet they will be on my list to call next time I need any of that done.
THANK YOU, THANK YOU, THANK YOU, Ted and Building Waters for taking absolutely wonderful care of us!!