Buckhead Plumbing & HVAC

Don R.

Based on the glowing reviews on Yelp, I called Buckhead and two other highly-rated plumbers for an estimate on running a gas line to my new gas grill. The other two came out and gave me genuinely estimates. Both were around $600.00. Buckhead was too lazy to come out and look, so they gave me an estimate over the phone, after asking me many questions. Their estimate? They said it would cost """"about"""" $1000.00, """"but it could go to $1300.00! Yeah; they're in Buckhead, so I'd expect them to charge more, but twice as much?!? I think not. So between the laziness and the ridiculous price, I won't be calling Buckhead again.

Emma M.

I arrived home on a Friday afternoon in late June to find the AC in my house had gone out and the temperature had risen to 87 degrees. My dog was struggling and I was hopeless after calling at least 12 other companies-- none of who could get to me for another few days. Lucky for me I got a hold of Steve and he was working about 1 mile from my house and was able to squeeze me in. Within an hour Craig and Steve had me up and running with cold air pumping...they were also able to give me good options to replace my unit-- but I didn't feel pressured. Really pleased with their service.

Jessica E.

Steve and Craig at Buckhead Plumbing and HVAC are life savers! We have 5 kids at home and our furnace stopped working last week when it got really cold out. Couldn't have happened before the warm spells we've gotten all winter! It got down to 58 degrees inside our house, and after calling a few other HVAC companies with no response (over two cold days) I got an email after midnight saying that Buckhead HVAC could be out early the next day. Craig showed up right on time and did a really thorough inspection to try to find a glimmer of hope to fix it, no such luck, our furnace was dead. Steve called to let me know that even if they could get the furnace back up and running that it was dangerous for my family and that it needed to be replaced. He was very nice about explaining my options and breaking down the cost. He didn't even hang up on me when I started crying about the unexpected cost! We scheduled a replacement and again Craig was out right on time the next day. It was a hard job getting the old unit out (it was 20+ years old) but he worked really hard and was super patient with my kids and dogs coming and going around him throughout the day. By the end of the day we had a new furnace, it was warm and toasty when my kids went to bed that night and the whole experience was so easy and pleasant. Steve and Craig were great to work with, friendly, professional and kind. I can't recommend Buckhead HVAC enough.

Lasondra R.

For the first time ever I was satisfied with my HVAC installation. Steve gave us a quote, walked us through the whole process, as well as educating us on the best options. He was very thorough in completing his job in a timely manner. I have had my HVAC control system for over a year and had the chance to check out the performance of both the condenser and furnace, which both run smoothly. Job well done and looking forward to the next project.

Xin Z.

Pros: Steve is responsive, talk friendly, and emails fast enough! And he do try to fix the issue after he made a mistake. He might be a nice guy and he do good jobs, however, my new year is ruined by him. I sent several quotes online on Sunday Dec/27/2015, Steve give me the best and clear price estimate for pressure test of my gas line. Considering he has good reviews as well on yelp so I scheduled him on Monday(Dec/28/2015) for Wednesday afternoon. And on Tuesday(Dec/29/2015) I DO EMAILED him mentioned my gas meter is locked so I have to start from pressure test and he responded me he will be at my place around 1pm-3pm on Wednesday. On Wednesday(Dec/30/2015) he called me around 1:15pm saying there could be some delay due to some hard work, but he will definitely fix my gas line on Wednesday. I said it is understandable I can wait. Around 3:45pm he still not showing up so I decide to call back, and he tell me he can't come today.... With a shock, he continued saying he can't do the right pressure test since my meter been locked on! So basically he used good quote to make a schedule and after two days he said sorry I can't fix it. He do tried to fix this by referring another technician who can do the right job, but the other guy clearly told me no matter how I will not have gas till the next week! I also immediately tried to schedule another companies but no one can fix it by next week due to the time I lost with him. I have to enjoy the cold, rainy 2016 new year without gas (no HVAC, no hot water, no cooking.)

Jordan S.

I called Steve at 9 AM on a Saturday morning. By 3 PM that day, everything had been fixed and his price was more than reasonable. I would recommend Buckhead Plumbing & HVAC all day long and I will definitely be using Steve moving forward. Best customer service I have ever experienced.

Julee D.

I called Steve last week requesting a quote for a new hot water heater for my condo. He has very prompt, professional and gave me a reasonable quote for a new hot water heater to be installed and have my old one hauled away. It also included a new pan below the new water heater. One of his subcontractors, Joel, came today to do the installation. He was efficient, thorough, and very nice. It only took 2.5 hours total which was impressed and also included the clean up time. Overall great experience with these professionals. Looking forward to my long, hot shower this evening! I would recommend these guys to anyone I know.

Philip C.

I gave Steve a call at around 9am because one of my toilets was not properly flushing and kept getting clogged. He gave me an estimate for each possible scenario on-the-fly, and I asked him to please proceed with whatever it takes. I texted him my name, address, and phone number after hanging up. Three hours later, I get a call from Steve telling me that everything is taken care of and working perfectly. I go home to test, and sure enough it's working again. I was expecting to wait at least a few days, but he had a guy that happened to live very close to me and they got it done before I could even grab lunch. Very impressed by the customer service, response time, and reasonable prices. Will be calling them again any time I have HVAC or plumbing issues.

Chandler M.

Steve and his crew came out to put in a New HVAC system. He was so professional and had the best price of everyone we called! He has a great warranty and really made us feel comfortable about our purchase. We will be calling him for any home repairs to come!!

Angus M.

Completely unprofessional. AVOID. Steve commits to appointment and doesn't show up or call. Rental property has clogged drain pipe - called on Tuesday. Steve said he was booked Wednesday but could be there first thing Thursday morning (asks me to txt him the address - red flag here). I text him Wed. night to ask what time he plans to show. He txts back """"call you in the a.m."""". Thursday morning and no response. I call and he asks me to refresh his memory and then says that job is just too involved and he can put me on the schedule for next week. Meanwhile I have tenants who cannot use their kitchen sink for days b/c. Avoid Buckhead Plumbing - they are typical craigslist contractors.