Bruno Total Home Performance

Paul M.

I feel that Bruno Total home services attempts to take advantage of home owners through Pace program.I was quoted $31,000 for new a/c system. Interesting enough, that is the maximum allowed, through Pace program, for my house. $31,000 could cover new a/c, duct work, insulation, pool pump, new windows and doors. That will make sensible use of Pace energy program. I will find fair and reasonable contractors to perform these upgrades to my house. I have never seen a Bruno service vehicle in my subdivision. Now I fully understand why!!

Yogi L.

Crooked! Crooked! Crooked! They wanted $960 to unplug a clogged drain pipe! I wish I had looked here first! stay away from these people they are a prime example of Crooked AC repair in Florida!

Brian W.

Terrible company. Don't let them in your home. They attempt to sell services and products you do not need. They even charge your credit card for services not requested! And refuse to answer the phone to discuss the issue. They are a devious and deceptive company.

Maurice B.

DO NOT allow these people in your home. Big scam! First visit fixed a prob (Freon) $390 Second visit said we need a UV light $1100.00 later....check on line they run $150-$200.00. Surge protector 2 @ $350 ea. Also said we needed all of our duct work ripped out and redone $16,000.00 (we didn't agree,didn't do it). Insane! Next visit said our UV light burned out. We said """"it's not even a year old., it's under warranty so replace it"""". They changed their tune said """"Oh, no it looks ok"""". Tried to sell us a new unit , we said no. Enough! Get out.! DO NOT CALL THEM ! These people are sales people not an air conditioner company. Would not return $100 deposit on service contract paid in advance. All they want is your credit card.

Jamie B.

Over priced service. Poor customer service. They installed a 5ton trane system 3-1/2 years ago. They have serviced it yearly. The unit went out and they first tried to fix it at a cost of $700. Ran for 6 hours. Second try they recommended repairs of $2500. Third attempt to repair recommend another $400. I tried to talk to service manager i called several times. Never got to speak directly to manager but was relayed a message the first $700 was part of diagnostic I had enough and called another company. They fixed it for $600. That was $2300 less than they wanted to charge. It seemed every time they serviced the unit they wanted to add some type of charge I recommend you shop elsewhere.

Jesus D.

If you have or had a service agreement with Bruno Air Conditioning, Bruno Total Home Care, and you called for service and it was never given to you OR if you believe that you were quoted or had done work done to your home that you believe was under suspicious circumstances, please contact the Lee County State Attorney's Office - Economic Crimes Division. Please submit as much detail as you have, and include any pictures, estimates, bills, texts, name of employees rendering the service and statements that may have been made to you.

Miles S.

I typically don't review but it seems to be a trend. These guys take their business for granted. Surely they are great marketers, but at some point they need to step up. 10 1 star reviews.. ouch.. my brother called them 2 weeks ago from a deal he saw and the receptionist had no idea what the deal was.. never called back.

Pat D.

I had signed up for an Angies List special price of $49 for an AC cleaning and 1 lb of Freon. When I called for an appointment they said they had no record of me and I gave them the code number for proof with Angies List. They said they would call Angies List. After two calls back to them they still had no information so I forgot about it and now one year later and several more calls they say its past the 6 month time frame limit so they will not honor it EVEN THOUGH THEY ARE THE ONES WHO TOLD ME THEY WOULD CALL ANGIES LIST AND APPARENTLY NEVER DID. Also there is a woman on next door in Cape Coral who they charged $16K she says for a 1500 sq ft home and it doesn't work and they wont do anything about it. Yet they sucker people in all the time with large newspaper ads giving FREE checks of your AC, heating and a bunch of others all so they can get in your house and upsell . BEWARE and what a shame that a company has nothing but one star reviews.

K.G. L.

All Bruno wants to do is sell. I purchased a unit from them in March of 2015 along with a 10 year parts and labor warranty. The very next service I needed a part which they claimed was not on the warranty. Today I called Bryant and learned that they have a 10 year parts warranty on my unit. Therefore I paid $729 to Bruno which is essentially only a labor warranty. They also provide a check sheet of recommendations which always runs into the thousands. In my opinion they totally lack ethics.

Christian B.

This is absolutely the worst of the worst company I had to deal with . The general manager told me over the phone to go f... myself after I had them installed ( only worked for 6 months )a entire new system . They had the guts to tell me it was my fault the system was not working properly because they hook up there equipment to my existing copper lines in the house. They actually wanted to charge a extra 650 dollars just to come back to check my system . The whole entire stuff was new and still under warranty for 5 years according to their contract.....they are bunch of clowns . 6 000.00 they got me for..... beware ! They put on a good show for sure !