Bruno Total Home Performance

Mary Ann A.

I have been a customer of Bruno air conditioning for years now. Last year the installed a new AC system and it's been nothing but problem after problem. It takes multiple visits to fix things and still not right. No one in any management position ever calls back. I'm not one to throw my hands up and quit but I've had enough with this company. I'm not hanging around with them even though I have a few more years on my service contract. They stuck dont even go with their bargain service.

H H.

After my summer annual service where I also had UB lights installed to prevent mold - my house stopped cooling properly / it was uneven and warming up to 82 degrees during the day. IBruno came back out and told me I had improper type ductwork ( mobile home ductwork in my attic ), it was 14 vs 16 inches needed for a 3 ton machine, it was deteriorating rapidly ( since August ) due to the UV radiation beating down on it through my metal roof, it had many leaks that were at this point not reliably repairable, my coil was leaking due to the improper size of my ductwork, and my static pressure was too high - again because of my ductwork. I needed to replace my coil and ductwork ASAP to not compromise the motor which could fail because of the bad static pressure . I asked to verify that my ductwork was not just loose or leaking somewhere down the line because everything had been working great in August at my service call. Two more visits with field supervisor oversight verified their original findings each time. - incorrect type, size , and decrepit deteriorating ductwork, leaking coil, high static pressure . I had two other companies come to give me quotes on the work required since Bruno""""s total was 16500 for the required repairs. The problem turned out to be a duct dislodged 16"""" from its mixing box leading to my master bedroom. Once it was reconnected ( 123$ ) - all my cooling issues resolved. No leaks were detected anywhere along the line - my coil is not leaking - my static pressure is perfect - and I have 16"""" ductwork. My house was cooling properly before the annual service and UV light installation, the problem occurrd just after the visit but none of Bruno's techs would discuss anything with me except full renovation of my ductwork to solve my cooling problem ( four hours total of ductwork sales pitches ). I will admit that Replacing the duct work as recommended would have fixed my cooling issue as it would have rectified the 16 inch gap between the loose duct and the mixing box. I like the 123$ fix better without also replacing a perfectly good coill for 1500 parts and labor.

Gary D.

Bruno air The worst company that I have ever dealt with. Called Bruno air to do maintenance on my air-conditioning unit. They came now and did a inspection try to sell me all kinds of stuff that I did not need. And while I was not looking. The service tech sabotage my air-conditioning unit.! One month later the compressor blew up. At that time the only people that I can get to come out was Bruno air they charged me $4000 over anybody else for a low grade unit. if I had no that they were going to put a low-grade unit in for that kind of money I would not have paid for but they had already taking the old unit out. It was a done deal by that time. Maybe I can help someone not make the mistake that I did. Do not use these people ever.

LR S.

I just had Bruno replace a thermostat for me. They told me it would cost """"one thousand ninety five."""" I verified this amount verbally at least twice. So, I thought it would be $1,095. They made me sign on a shiny screen that didn't clearly show the amount when I signed. A couple days later my bill with them indicated $1,950. I called them to correct it, but they claimed I had signed for the larger amount. Two weeks after this repair and now that I'm out of town for a few weeks, my a neighbor tells me my A/C condenser sounds bad and is working constantly. Before this incident, I paid Bruno $3,500 two or three years ago to repair my HVAC and a couple annual maintenance calls afterwards. My HVAC system for a 2,300 sf home is over 10-years, I've sunk about $6,000 into it with Bruno, and I'll probably still need to replace the system relatively soon. I've had it with this firm. Besides this posting I'll be filing a complaint against Bruno with the BBB. As other people have mentioned as well, they charge absurd fees - and aren't reputable. Stay away from Bruno, unless you like being fleeced!

Jeff J.

The worst lying thieves in SW Florida. Fell for their $29 radio scam. Wanted $8000 plus for overpriced unit I didn't need. 3 years later the unit the said was faulty is humming along just fine. Stay away...you have been warned

Paul M.

I feel that Bruno Total home services attempts to take advantage of home owners through Pace program.I was quoted $31,000 for new a/c system. Interesting enough, that is the maximum allowed, through Pace program, for my house. $31,000 could cover new a/c, duct work, insulation, pool pump, new windows and doors. That will make sensible use of Pace energy program. I will find fair and reasonable contractors to perform these upgrades to my house. I have never seen a Bruno service vehicle in my subdivision. Now I fully understand why!!

Yogi L.

Crooked! Crooked! Crooked! They wanted $960 to unplug a clogged drain pipe! I wish I had looked here first! stay away from these people they are a prime example of Crooked AC repair in Florida!

Brian W.

Terrible company. Don't let them in your home. They attempt to sell services and products you do not need. They even charge your credit card for services not requested! And refuse to answer the phone to discuss the issue. They are a devious and deceptive company.

Maurice B.

DO NOT allow these people in your home. Big scam! First visit fixed a prob (Freon) $390 Second visit said we need a UV light $1100.00 later....check on line they run $150-$200.00. Surge protector 2 @ $350 ea. Also said we needed all of our duct work ripped out and redone $16,000.00 (we didn't agree,didn't do it). Insane! Next visit said our UV light burned out. We said """"it's not even a year old., it's under warranty so replace it"""". They changed their tune said """"Oh, no it looks ok"""". Tried to sell us a new unit , we said no. Enough! Get out.! DO NOT CALL THEM ! These people are sales people not an air conditioner company. Would not return $100 deposit on service contract paid in advance. All they want is your credit card.

Jamie B.

Over priced service. Poor customer service. They installed a 5ton trane system 3-1/2 years ago. They have serviced it yearly. The unit went out and they first tried to fix it at a cost of $700. Ran for 6 hours. Second try they recommended repairs of $2500. Third attempt to repair recommend another $400. I tried to talk to service manager i called several times. Never got to speak directly to manager but was relayed a message the first $700 was part of diagnostic I had enough and called another company. They fixed it for $600. That was $2300 less than they wanted to charge. It seemed every time they serviced the unit they wanted to add some type of charge I recommend you shop elsewhere.