Brownies Septic and Plumbing

Peter C.

I don't write reviews,but what happened in Nov. 17 demands that I do. I own a small business that's clientele are children. On Saturday we had 2 birthday parties taking place - there was about 50 people in the business. Our bathrooms started to back up and in a panic we began to call emergency plumbers. We called Brownies and were told that it would be 45 min. to an hour, and that the tech would call with his ETA. Never got call. Instead a VERY VERY RUDE man just showed up about an hour after we called. By this time we already had a plumber working on the problem. The tech told us we owed him $150 just for being there. He refused to leave and demanded that we pay him $150. He rudely began lecturing us on how we didn't call and cancel and how we wasted his time and that we were going to pay for him making a trip to our business. I WILL NEVER recommend this crappy company (no pun) to anyone. They employ the the rudest nastiest techs/plumbers. Brownies you should give us our $150 back!

Chase L.

Very disrespectful of your time. I called for an appointment and was given 8-1 and spent the morning waiting as I wanted watch what they were doing. No show and no call until 3:00 in the afternoon which was the time I told the receptionist that I had to leave, interesting. They were not apologetic and kept telling me he could do it without me being there. It is not prudent to have someone on your property without you being there.

Herminia M.

Made an appointment and they gave me a 4 hour( 8am-12pm) Around 11am I decided to call them and ask what is the status and I got a call back from Marcus stating that they are running behind and that the new time will be around 1230pm and at that point I told him 4 hours of waiting is long enough and another 1/2 an hour is too much. I decided to cancel at that point, It's a half day wasted doing nothing and just waiting for the service that you are going to pay for so I would be very careful using their service unless you don't care about your time being wasted.

Katlaya G.

I have used Brownies for a number of years (every 3-4 years), most recently 17 months ago. We needed a septic inspection as required by potential home buyers so after pricing, found another company that was $90 less. As they got to work, they found thick tree roots that had to be dug up before the tank could be pumped - roots that could not have gotten that large in just one year. They also told me there was no way the amount of solids that were in the tank could have accumulated over just 17 months. What a mess. I called Brownies and they said the work was done by their 'best' man. Really????

Meridee E.

We were referred to them from a family member. Although we were not having septic issues we just wanted to be on the safe side of cleaning the septic tank. As our tank was last cleaned in 2013 it might have been due for some cleaning. We called Brownies and spoke with Eva who took our info and set up a appt for Thursday. We were greeted by Nate who was very punctual, friendly and informative. He is reliable will give you the best advice on your septic tank. I would definitely recommend Nate to anyone who has to get their tank cleaned. Our tank wasn't too bad off and now we have piece of mind on our tank. Definitely recommend Nate from Brownies!!!!!!!! I have read other reviews for this company and I am Telling you, they do a great job. They are affordable and convenient and reliable. I literally just used them for services.

Mark Reineck

I had used Brownies a couple years ago to fix the septic tank for a rental property I own and was satisfied. So when the septic tank buzzer went off at my home, I called them. I regret it and will never use them again. We had no idea what was wrong that made the buzzer went off. It turned out the float needed fixing. The tanks did not need to be pumped but my wife was worried we'd have sewage everywhere so I agreed on the call to Brownies because they told me that must be the problem. They estimated to get the tanks pumped for around $600. (I have 2 systems). But they charged my credit card $725 because they made me pay with credit card ahead. Then when they found out it was the float it cost another nearly $395 which they charged on my card but gave me nothing in writing. Nor did they ever confirm the work was done. And when I called the office and asked for someone in management to call me to if the float was even fixed, no one called me back. I wanted to also complain they left 2 big holes, one so bad that a house guest walking across yard almost fell in the hole. If I knew it was such a big job--more than $1,100--I would have gotten other bids and gotten estimates in writing and wouldn't have given them my credit card ahead of time. I will never use them again and will tell anyone who needs a septic tank to never use them.

Jennifer C.

I have been using Brownie's service for many years. They have the best service at the right price. My favorite tech is Torrance. He has a great smile and is very mellow. He is very smart and knows what he is doing. He never leaves a mess when he is done pumping the tank.

K D.

Read my review on google, caused massive damage to my house and now claims no responsibility. Worst company I have ever done business with by a country mile. Then there manager Marc who had an IQ near room temp, accuses me of lying and claiming they did a great job. I'm not joking stay miles and miles away they are absolute scum bags the bottom of the barrel.

Bert F.

I was informed by Brian a week ago before scheduling my appointment that the cost of cleaning the septic tank is based on the size of the tank. My appointment was scheduled between 8am-12pm. The technician skipped my appointment because I didn't answer my phone when he called. I was informed by the receptionist that I would need to be home between the time scheduled so payment can be made at the time of service. After waiting for the driver to arrive at 11:30am . I received a call from Misty informing me that their will be an additional charge of $200 for cleaning the tank. After going back and forth with Misty about the additional cost that Brian or the receptionist did not informed me of, I went outside to speak to the technician that wasn't pleasant, he told me that the call was canceled per his manager since I was not prepared to pay the additional $200 for the services. I called Misty back and requested a manager. She said the manager went to lunch and will call me back once he return. As of today I have not received a call back from anyone. My first experience with this company was really disappointing. Half of my day was held up by services that I never received and the communication was really poor. I plan to call and schedule an appointment with someone else.

Karen H.

Set up an appointment early in the week for a pump out on Friday. Called Friday morning to confirm that it would today (Friday) between 10am -2pm. They never showed. Called to ask when they would come out and was told that they had us for tomorrow, Saturday. Wasted a whole day waiting for them. I don't understand why they confirmed for today then. Their loss; called someone else to come out tonight and ended up signing for a new drain field to be installed.