Brownies Septic and Plumbing

Corky T.

In January of 2019 we called Brownie's because we had a septic issue. They came out and said we needed both septic tanks pumped out and charged us $660. One hour later the line was still clogged so they came back out and told us we needed a new pump. We called Total Septic next who came out and said the pump was fine but we had a clog in the line. They cleared the clog and the system worked again. Since we had the tanks pumped one year earlier they said there was no way we would have needed both tanks pumped out. I called Brownie's to explain about misdiagnosing the situation and charging us for something we didn't need. They promised to reimburse us only $120 of the $660 we spent. Here we are, almost 90 days later, and we haven't received a check yet. The best part is on 4 different occasions the manager Danny promised me """"the check is in the mail"""" and still we haven't seen it and now he won't call me back. I caution everyone about doing business with this company, even if you are in an emergency situation. The word """"crooks"""" might be too strong but not far off.

Patrick J.

We needed to have one of our spigots fixed on the outside of our home. Thomas called us to let us know he was 45 minutes away and to make sure we would be there. Thomas arrived on time, and walked us through what he would need to do. Thomas was excellent, and did an amazing job! We high recommend them!

Tina F.

Had an appt for them to identify location of septic, drain field, etc. They cancelled at the END of the day they were supposed to be there. They did this to me 3 times!! I took off of work to wait 4 hours for them to show up. Horrible customer service. I called numerous times, are you coming, I asked. They'd reply yes. Then at the end of the day said """"an emergency came up."""" Such bullshit. And our business has been a good customer for decades. No more!

Cynthia A.

Please read this review and others before contacting this company. My experience was much like that of many others. They set appointments and then you wait around all day for them not to show up. I originally contacted them on Saturday and they set up an appointment for Monday between 2-5. I coordinated someone to be home at that time however, they showed up at 10. Next appointment was set for Friday between 2-5. My husband took off from work early to make sure someone was home. At 4:00, I contacted the office to ensure that that they would show up. They confirmed someone would be by. At 6:00, I called the office to ask why no one had shown up however, the after hours receptionist answered and stated she would have someone call me shortly. I received a call from Boogie who proceeded to tell me that he would check on the issue and call me back. He called me back and apologized but would have someone come out first thing on Saturday (10:00). I reluctantly agreed. However, same thing took place once again. No call, No show. I called the office once again and the receptionist told me that she would send out a message and mark it urgent for someone to contact me back. It was no surprise that 1 hour later, no one called. I then contacted the receptionist once again. She offered to send out another message. At this point I was beyond upset. They have no respect for their customers time and lack follow up and care less about their commitment. I then contacted septic dominators llc. They immediately took my information and within 10 minutes had Vinny contact us. He set expectations that he would be over in about an hour. As promised, he showed up 50 minutes later and completed the job. Extremely professional and expedient and in the end was $90.00 cheaper than Brownie's had quoted. Recommend calling Septic Dominators, you will be happy that you did!

Stephanie R.

Had a major issue with our septic tank and Brownies came in for the win and fixed everything! I couldn't have asked for better service, thanks to the manager Marcus!

Shawn B.

Company came out to find out problem. dug a trench. said they could fix for 895.00 wrote them a check. after this, they informed us we needed a pump that they said was """"very expensive"""" called another septic service who found the problem was a small tree pushing the line down. brownie saw this problem as they had dug where this was. however they wanted us to put a pump in at a high cost. i cancelled the chack i had written as dial septic fixed the problem for 400.00 now brownie has sent to collections even tho they never did what they said. we called the manager who was a very bad business owner. i cannot say how he behaved, as evidently they do not appreciate or need business. do not use these people

Meredith U.

We needed a septic inspection of the home we put an offer on to purchase. We went with Brownie because they've been in business a long time and although they were the most expensive, we thought that meant they were the best. WE WERE SO WRONG! The man who came out told us the drain field was no longer accepting water and thus the system failed the inspection. The seller agreed to lower the purchase price accordingly, pending the written report from Brownie which came out a full 72 hours later than promised and was the exact opposite of what we were told. The report said the system was fine! We spoke to the Manager, Adam Lee who was very rude and said he was standing by his guy that the system was fine. But the tech, a very nice man named Eric said the system was NOT fine! So Eric came back out to double check his findings and this time he says, no nevermind, the system is fine today. So which one is it Brownie? I'm convinced they have no idea what they're doing. Either way, the seller is no longer willing to drop the price to make up for the bad septic field based on the faulty report. THANKS A LOT BROWNIE! Don't just walk away people, RUN!

Mimi R.

I don't write reviews,but what happened in Nov. 17 demands that I do. I own a small business that's clientele are children. On Saturday we had 2 birthday parties taking place - there was about 50 people in the business. Our bathrooms started to back up and in a panic we began to call emergency plumbers. We called Brownies and were told that it would be 45 min. to an hour, and that the tech would call with his ETA. Never got call. Instead a VERY VERY RUDE man just showed up about an hour after we called. By this time we already had a plumber working on the problem. The tech told us we owed him $150 just for being there. He refused to leave and demanded that we pay him $150. He rudely began lecturing us on how we didn't call and cancel and how we wasted his time and that we were going to pay for him making a trip to our business. I WILL NEVER recommend this crappy company (no pun) to anyone. They employ the the rudest nastiest techs/plumbers. Brownies you should give us our $150 back!

Randolph B.

A few years ago I spent a lot of money getting my entire septic system replaced by Brownies. I called to have it pumped out and serviced and told them I was a return customer. They said somebody would call back in 30 minutes or less. They never called. I tried calling back and got a busy signal. So a friend recommend Dial Septic Tank Service in Oviedo and I called them. They showed up promptly and pumped and serviced the tank. They told me about service and the drain field filter and what to watch for...which Brownies did not when they installed the system. Plus, the were $75.00 cheaper than Brownies! I guess Brownies is MIA. Seems like a mistake to tell them I was a returning customer, because they then knew they couldn't up sell a system to me......

Luis V.

Poor logistics, had an appointment set and it was cancelled due to an emergency on their part. You can't depend on this company. Residential customers are secondary to a primary business. Don't waste your time like I did.