Brownies Septic and Plumbing

Elizabeth B.

DON'T! JUST DON'T! They lie about what they are going to do, they cut wires to break things on purpose to charge you more money, and they fix nothing. Save your money and don't use this horrible horrible company!!!

Matt W.

Read my review on google, caused massive damage to my house and now claims no responsibility. Worst company I have ever done business with by a country mile. Then there manager Marc who had an IQ near room temp, accuses me of lying and claiming they did a great job. I'm not joking stay miles and miles away they are absolute scum bags the bottom of the barrel.

Douglas S.

We hired brownies to do a large job at our condo complex. In the beginning they were very responsive, but faded as the job progressed. They cleaned one building, which later had a significant backup causing them to not work with us to finish up several items beyond the scope of the original contract. We had to supervise the storm drain cleaning very closely and the operator of the vacuum truck skipped several drains which they had to come back another day to finish up. He told me they had cleaned when obviously they had not. Very frustrating

Kevin T.

Aware! This is a suck scam company. They alway ask for your credit card before any service, so they can charge whatever they want to. update: Your company try to lure customer by quote them different service price, then charge much more than whatever you tell them. Thats why you alway want to get credit number upfront. You know how the credit card system work, as long as you have the credit card info, you can charge any amount. I wish I should see the reviews before doing business with your company.

Melissa C.

This is an update to my previous one star review. Brownie's did finally address the unauthorized charges added to the invoice after servicing my septic system. They also services the second septic tank which was missed on the first visit. I appreciate a business that fixes the issues when directions aren't followed the first time.

Delores B.

Very disappointing. I would give less than a 1 if I could. I had a possible leak coming from underneath house, which had been wetting rug. Due to using this company before I called. I got someone and they informed me that someone could come out on day I called (Wed). I waited and called for an update and they informed technician Frank would be calling around 1:30-2 to let me know when he was 30 min away. This all seemed reasonable. Well 3:30 came and I had not heard so I called and this time was informed no one was coming today because all jobs were pushed back. Disappointed, but OK to learn I would get a call by end of day to tell me when they could come which would be a few days. Well, disappointing again no one called. I received a call Thursday while I was working to say they could be there at 3 because of a cancellation. It was 2:30 when they called. Needless to say, no one was at the house since I was working and this is a house we have a renter in. I did get a spill from the technician (Frank) about how extremely busy they were. I didn't cancel, but implied I should probably get another company that was going to be able to have time to come out and assess the situation. Unfortunately, still disappointed in this company as No one from scheduling or customer service has called back to check or ask if I still wanted someone to come out. I would tell all to choose another company that could give you updates and not have you waiting around all day for nothing.

Mimi S.

We were referred to them from a family member. Although we were not having septic issues we just wanted to be on the safe side of cleaning the septic tank. As our tank was last cleaned in 2013 it might have been due for some cleaning. We called Brownies and spoke with Eva who took our info and set up a appt for Thursday. We were greeted by Nate who was very punctual, friendly and informative. He is reliable will give you the best advice on your septic tank. I would definitely recommend Nate to anyone who has to get their tank cleaned. Our tank wasn't too bad off and now we have piece of mind on our tank. Definitely recommend Nate from Brownies!!!!!!!! I have read other reviews for this company and I am Telling you, they do a great job. They are affordable and convenient and reliable. I literally just used them for services.

Cathy S.

thank you for the great pump but guy asked for tipto off set the cost of pumping. I gave the two guys $25 each cash because of the pressure. good company but didn't be sucked in!

Marshall R.

First time having my septic tank serviced. They were on time, friendly and provided tips to help maintain the tank. Overall great experience!

Kelly G.

I always call, they never show. Ever. Called Friday after Thanksgiving when I found out I needed their service. Tech on call said I could wait until Monday and save on the rate for a weekend service call. Monday at 9:30am I called and spoke with Kayley who said there was no record of my service request, but that they would get someone out that day. I was to get a call beforehand. At 3:30pm Monday I call to check on status of tech and am told that another tech would call me first, but someone would be out """"today"""". Tuesday at 9:15am I call again as I have received no contact from anyone with Brownies. I am told, once again that I will get a call beforehand and they would send someone out. It is now 6:39pm Tuesday. No call, no show day #2 in the bag. GRRRRRR