Brother's Plumbing

pam s.

We bought a new toilet for our bathroom. We paid for installation. When it overflowed and buckled our floor that same evening, they said it was a defective toilet and we should return it. Brother's wouldn't come out to check their work without a second payment of $120.00. My husband is an invalid so, me, a Senior laid on my back and found that the screws that attach the tank to the toilet had not been screwed in. So now I get to live with a ruined floor I cannot afford to replace.

Sara B.

We used Brothers to help with a plumbing repair at our home and were very unhappy with the responsiveness and speed of the plumbing repair. This work has now gone on for weeks when it should have only taken a day or two. Also, the receptionist was very rude and unhelpful whenever we called. We have now learned to trust another plumbing company with our needs. FYI, we were also warned by the neighbors not to use this company; we should have listened.

Douglas G.

Wes installed a tankless gas water heater. He was knowledgeable, friendly, and helpful. It wasn't a cheap install -- hence four stars not five.

I've worked with Brothers going back 18 years and have always been very happy with them.

Pat W.

Called Brother's Plumbing in Sequim when my water heater started leaking because I had used them several times in the past and was happy with their service. Wes Ward came out the same day, checked it over and determined it had rusted out and needed to be replaced. We talked about the minerals in my community well water and he tested a water sample and determined we had high rates of iron and calcium which would contribute to the rusting. He checked the serial number to determine it's age (it was 20 years old), and told me about different models and their prices. He had asked me earlier on the phone what I currently had so had brought a similar one with him and was willing to replace it that same day but I had read up on water heaters in Consumer Reports and decided I wanted a more expensive one with a 10 year warranty and that one needed to be ordered. When it arrived he called to verify it was there and kept me informed as to his schedule and when he would arrive later that day. He then removed the old one and installed the new one. He was thorough, knowledgeable, and did everything in a very professional manner. My only complaint is that he gave me the cost of the water heater but not the cost of labor and parts so the bill was much higher than I had expected. That was really my fault because I was aware they are part of the total cost and know he would have told me if I had asked.

R H.

Used Brothers Plumbing in October 2016, to purchase and install an AO Smith, 80 gallon, Hybrid Electric Water Heater. Installed, the water heater was around $2,300. Two years and four months later, the water heater wasn't operating properly so I called Brothers Plumbing to check out the problem. After two service calls, AO Smith decides to replace the water heater under it's 10 year warranty. Brothers charges for the service calls to check it out and to install the replaced water heater, totaled $343.79, AND and charges an additional 3% if you use your credit card. If I had it to to do over again, I'd certaintly choose another plumbing company, can't recommend doing business with the Brothers.

Lani M.

Though they were the only plumber available to come out after hours to fix a water pipe break due to a freeze, they did not communicate with me after on their recommendations to fix the issue permanently. This happened Monday early evening, I called Tuesday, no call back. I called Wednesday asking for a bid for the additional work and an invoice to be sent for the work already done and a call back. It is 4:30 on Wednesday. Still no call. Wow. This is a small town, and I have a big mouth.

Lisa M.

We've had work done by Matt in the past and were very happy.

This time we got Ray.

It was a big project, with a hard deadline as the property was a vacation rental with incoming guests, as he very well knew when he took the job. He was consistently hours late, always ""on the way,"" and worked very slowly. The day of the deadline he arrived late, worked for a couple of hours, then left early. Of necessity we extended the deadline until 11am the following morning, when we absolutely had to be out of the house so cleaners could prepare it for guests arriving at 4pm. Ray asked the reason for the deadline, which my husband explained, yet again. Ray arrived at 12:30pm. I sat outside in the driveway all afternoon waiting for him to finish so we could leave, while my husband did everything he could to expedite Ray's progress, including digging and refilling a ditch for him. At 3:30pm Ray cheerfully asked me how it was going, and I reminded him that 30 minutes remained before check-in time. Ray then told me he didn't know we had guests coming in. At 4:15pm he left, the job barely complete-- there was a lot of clean-up to do and the water system was not set up properly.

We will not hire this company again.

Update: adding injury to insult, we've subsequently learned that some connections were miswired and had to be redone.

E D.

Once again Brothers Plumbing to the rescue. These people are the BEST. The only plumber to call.
Thank you Rodger.!

Will E.

Among people in this neighborhood Brothers doesn't have a very good reputation. They seem to not honor their commitments. However, they have done an adequate job for me. This was a complete re-do of my pump house. The inflow valves from three water catchment tanks were plastic and getting very sticky. While there I had him replumb the rest of the old plastic in the pump house. Only one problem. He changed the routing of water and put the UV filter before the particle filters. I questioned him about this but he told me that was the right way to do it. That evening I dug out the instructions for the UV filter and discovered he had hooked it up backwards. Called the office and he came back the next day and corrected it. I somehow got the idea he was doing me a favor. He charged me for the extra materials but not labor. So, instead of a nice neat job it's a mess of criss cross plumbing so he could bail himself out of the mess he created.

James B.

I had Brothers Plumbing replace an above ground water spigot. It worked fine until several months later a crack in the underground plastic pipe appeared and water came to the surface. I called Brothers Plumbing to repair it. They did after a long wait. Months later, the 3 phase electrical line that supplies power to my house had an open on one phase.
I requested Brothers Plumbing to come dig up the area under the water spigot so a splice could be applied to the wiring. Brothers Plumbing offered to charge me $60 an hour to dig access to the wires.
I feel they nicked the insulation and electrolysis caused the damage to the wiring that happened directly under the water spigot.
My advice is steer clear of a company that doesn't back the quality of their work!