Brothers Plumbing Heating and Air

Brisela F.

Called and explained our a/c situation. I had to explain the entire problem and his answer was, "" That's not something I'm very interested in"". I explained the problem because he asked and I thought I was calling a professional place. Don't waste your time here.. the phone call alone was disappointing .., imagine the work.

George P.

Called up brothers plumbing last Friday for a back flow test and told them I need it done by next Friday or the water will be shut off. They told me to email them the back flow form, they would be out next business day, and charge 50 dollars per line. I called them on Monday to confirm they received the email and would be out that day. They told me he hasn't checked his email yet and would check tomorrow (Tuesday) and go from there. I called them up on Tuesday to confirm this and he said he hasn't checked his email yet (are you serious?), but will be out tomorrow (Wednesday). So yesterday rolls by, and I haven't seen him come yet. I called him up and no response. WOW. This back flow must not make him money to not care about my service. It only takes like less than 30 mins. I called another plumber, and guess what. He came next day and was way cheaper than what these fools charge and they did the job. Hmm, you charge more for crappy service. Must be the new trend now. Those 1 stars are all true

Holly L.

I had a gas leak. They were unable to find it, charged $395, and recommended they re-pipe my house for $10,000-$12,000. I brought in the plumber my insurance company recommended. He found the leak and fixed it.

Farrukh Q.

Incredibly unprofessional!!
on 6/6/2016 i contacted them to complete a backflow water test for a rental property that i own. i emailed them the paperwork that needed to be filled out. Since they had done the exact same test 2 years prior, i though it would be easy. It should have been no problem right? NO way!
I got a call back the next day assuring me that the test would be completed and the paperwork would be done and sent it to the water district. i was also informed that the price would to $75 ($10 higher than the previous year) - no problem, i agreed to it.
Fast forward 8 days, my renter calls me to say the water district is about to cut off their water service because the test was not completed. I call up Brothers/email them, no response. I had to call the Water district to buy some more time, which i was able to get another 2 days.
2 days later Brothers calls me back saying they had not received the paperwork and hence they were delayed (mind you they didn't even call me to ask for it for a week). This was the first flag, i had indeed sent them the paperwork in my original email. On top of that, the person told me it was going to cost $90 because ""you are an hour away from us"". I told the person that i was originally quoted $75 within the promised time-frame, which had now passed... he said im sorry, can t help you.
Knowing i was pressed against time, they were able to extort a really high charge for this service. On top of that i didn't even get a copy of the paperwork until i requested it.
I must say, these guys were good once upon a time, now they are just unprofessional, liars who make false promises. Very disappointing

J M.

Do not use this guy
He goes back for a part and charges another $149 to return with part
He charged me $600.00 to repair a 300.00 faucet

Angie M.

When I called the office the person who answered was very nice. When Jim showed up to work on installing my water heater he was very friendly. The price was very reasonable!! I highly recommend Brothers Plumbing and Heating!!!

Ryan S.

Very rude person handling the operator duties. I called to get a quote on a repair for a house I am in escrow. The agent would only tell me it costs $89 to come out and look at the house. Would give no other info, thanks but there are plenty of other companies out there who care about potential clients that are going to spend 3K+ on repairs

Michelle W.

Everyone I spoke to at Brothers was incredibly friendly and helpful, especially John, who went above and beyond to help me.

I spoke with him on the phone first and he immediately understood what was wrong from the limited information I was able to explain about my problem. He spent time talking with me about it and never made me feel rushed or like any question was too dumb. He even was able to stop by that same day while he was out running other errands, to confirm the situation.

It turns out that the repair I needed was quite expensive, but not urgent. It would mean not having heat, but in SoCal, that's not a big deal for me. John didn't try to sell me on anything and from the very beginning and multiple times throughout, reminded me that I didn't HAVE to do this repair, and that the AC and other parts of the unit would still work perfectly fine without the need for the heating repair.

I really appreciate his availability to answer my multiple phone calls and questions, his friendliness, and most importantly, his honesty.

When I do decide to make the repair, I will definitely be calling John.

Darlene S.

I have had Brothers Plumbing out on 3 occasions now, and all have been GREAT! The first was for a Condo I closed in Newport Beach and the other a house in Huntington Beach and then I referred Jim to a family member. They have always shown up clean and been professional on every occasion! Pricing has been fair and work excellent ... I would recommend Brothers anytime!

Lisa G.

I've been using Brothers Plumbing since 4 years ago when I clogged my garbage disposal with beet peels...yes...that's right, I caused the problem. Since my first introduction to these nice gents, they were helpful explaining the issues, speedy, professional and definitely reasonable in price. The reason for my review of late, is that I purchased an older home, and the home needed a water heater, air conditioning repair work and various plumbing- Brothers (both Jim and John helped us) always returned the call promptly, set the expectation on when they can come do the work, talked about pricing before coming out and were friendly and professional. I would highly recommend them over and over for their outstanding work ethic and professionalism.