Brooks Plumbing

E T.

This company was a recommendation. The techs came out and found out what the problem was and we were told by the tech that it should around such and such price. He said he would need to call to confirm and he comes back the price was double and the could start now which it was already 4pm. We told them to hold off and we would get back to them tomorrow. Unbeknownst to us, they sent out a crew to start excavating the next. They never called or knocked and said we were here or on our way. Who does that?! We heard something outside and looked out the window and saw they had already dug a huge hole in the front yard. We went outside and told them that we asked them to hold off. Called up the office they were extremely rude then decided they were not going to do the job even though we told them to hold off but we need to pay for the excavation. These people are unethical and are scam artists. Never use this company.

Piia S.

Poor customer service. Owner is extremely rude. Expensive charges for doing nothing!
I was dealing with a visible plumbing leak in the bathroom. After explaining to the dispatch in detail what the situation was, the service technician arrived with no capability nor tools to perform the job. He did - in 5 minutes - let me know he can see a leak! I was charged $200 for this 5-minute visit and they were not even able to provide a quote for the service needed! Definitely not recommend using this company especially as there is so many other companies around that are easier to work with.

Noah F.

Brooks Plumbing tunneled under our house, replacing all of our sewer pipes. The repair took about a week and each day, a full team arrived early and worked all day. They were efficient, communicative, friendly, and paid attention to detail. When the job was finished, they cleaned up so nicely, you can't even tell the tunnel was dug. We will continue to use Brooks Plumbing if any future plumbing needs arise and couldn't recommend them enough.

Anthony W.

Clint and Kyle do a great job. They went above and beyond to assess the damage as well as fix it on the spot. We couldn't be happier with the service. I'll definitely be using them in the future.. highly recommend.

Mischa C.

Don't walk away from this vendor...RUN!
Poor customer service. Owner is VERY RUDE!!! Huge price difference from our regular plumber who is so booked out he can't do the job. We wondered how this company had time especially during a supply and labor shortage. Now we see why looking at these reviews! This guy acts like he's doing us a favor when we are the ones bringing him business. When we called to ask why the bid was so high he got very argumentative IMMEADIATELY which is very telling. NEVER AGAIN! We will wait on our regular plumber next time no matter how long it takes! Very angry man and treats people horribly. If we could back out now I would. He also likes to hang up on you when you stand your ground and want to see broken pipes or proof of a leak. Seriously any contractor that can't answer a simple question. IS THIS THE LEAK LOCATION AND THEY SAY "I THINK!" you should run.

Alan A.

Very careless. Left a huge gouge in my kitchen floor. When my husband called they asked for a photo of the damage. Sent the photo. No response. Also very expensive. I don't like spending that much money to have my floor damaged and then be ignored. I DO NOT recommend these people or any of their services. I will certainly never use them again nor will I refer any friends.

Pat S.

We have a few rental properties, and after the February freeze, had a lot of busted pipes & other plumbing issues. Our insurance company recommended Brooks Plumbing, and, even though they were already WAY overbooked with other customers, they found a way to squeeze us in! Didn't overcharge us either, like many others would of when there's a high demand. All of our issues were promptly resolved in a professional manner, so from now on, they're our "go to" company for any plumbing issues!

Tiffany G.

I had a plumber quit on me in the middle of a job. Brooks came out, inspected the work, completed what the previous guy didn't and informed me that the additional work the previous plumber recommended was incorrect, by showing me and explaining to me why. I really appreciated the timely and honest work done by this company. I highly recommend!

Mike B.

I have a rental house in Dallas and my agency called Brooks Plumbing and that was a waste of money. They came out for 15 mins and billed $250 saying they did a camera and there's a break in the line, but they can't tell anything about it because they need to install a cleanout for $650. They could have said there's no cleanout for us to do an accurate assessment of the issue, but to charge $250 for 15 mins. Sorry, but these guys want $$ and when I tried to negotiate with them, they were rude and unresponsive. Threatening to go into collections with my Rental Agency. I would steer clear and find someone with some integrity.

Vanessa S.

I WILL NEVER use these people for service again. We used for two services and it was two separate bills - one to fix busted water pipe. The other to fix gas leaks. To fix a gas leaks, they overcharged us on every line item (labor, materials and city permit). When I asked him to break down the charges, he said he was doing us a favor by not charging more and he felt personally insulted we were questioning the bill.

This all occurred during this February's Texas Winter storm, so there wasn't time for much vetting. We did some but were also in a desperate living situation. He was even recommended by our insurance company. We found out later, he makes sure the people he needs to keep "happy" - like certain entities (city permit office, insurance and 'select' customers) - so his tactics go unquestioned. For example, he kept busted pipe charge 'reasonable' as this was being paid by Insurance. But he rips off customers whenever he can. Later we found several horrible reviews on him with similar overcharging. In fact ALL his NEGATIVE reviews are for OVER CHARGING with a few for subpar work.

He charged $750 for labor without breaking down the per unit cost and the number of hours. I'm not sure what hours were submitted by his workers, but we know exactly how many hours they were at our home. It doesn't justify what we were charged. He essentially charged $125/hour for LABOR. Other plumbers we called for estimates charged well below $125/hour. Sadly, none were available because of all the busted pipes around the city.

He charged $162.50 for parts when we found they cost approximately $60 to $88.


He charged $125 for a city permit. We called the Irving city office with all our info. They specifically told us the permit is only $52. They literally laughed when I told them he charged $125. He overcharged us by approximately $300 to $500. He didn't discuss an estimate with us prior to doing the work and he is shamelessly taking advantage of us during the storm, charging us more KNOWING the bill is not accurate. I tried to speak with the owner about it twice. He has no explanation and yet refuses to adjust the bill.