Brooks Plumbing

Angela A.

Love this place! They are upfront and HONEST!! and in this day and age that is a rare! They cleaned my tube drain and fixed my toliet all in a matter of 2 hours! they didn't make me wait all day they actually came earlier than their scheduled time, which I was totally cool with ! THANK YOU BROOKS!!! Ya'll rock!!!!!!!

Scott S.

STAY AWAY, Called these guys out to fix a clog in our sewer line. Their camera easily found the clog. They dug a 15ft wide hole about 4ft deep and could not locate the sewer line. I called out the city and they found it within minutes. Brooks came back out and dug a little more to find the clog which was a break in the line. They opened it up to where it would drain and then they left. Then after a week it rains causing dirt to slide into the hole and clog again. I called and asked when they were coming back out. They sent a guy and he unclogged it and left. Another week goes by and nothing. Then it clogs again so I call them. John the owner tells me they cant keep coming out to unclog it as they are deciding the best option to get this fixed. Meanwhile for weeks I have a giant sewer hole in my back yard. It smelled so bad I couldnt let the kids go play. Then after about 2 months they decide they need to install a pump in the ground to keep it flowing to the street. Another month goes by while the pump is on order. Finally they come to install the pump and got us going but did not fill the hole. I called after a couple of days and John acted like it was no big deal as the other guys are busy on other jobs. Now here comes the rain. It rained so much the hole filled with water and the pump they installed floated and broke the new sewer line. I call and he said he would send someone out in which they did not. Now we have a hole filling with poo and pee again. Now they have to wait until the hole dries out enough for them to work on. They sent guys out to look at it and they made excuses why they could not work on it. After another month or so they come to fix it and bury the pump. Thank goodness, we are done!! Not quite. After 2 weeks my house starts to smell like sewer and sewer water is coming up in our showers. I call them, they come out and determine the pump is not working. They guy pushed a rod into the ground and when he hit the pump it turned on so he said we were good to go. Every other day the pump quits and they expect me to go out there, shove a stick in the ground to bump the pump to make it run. After numerous phone calls John finally tells me the pump did not come with any warranty and they will not come dig it up and we should part ways. Stay away from this company at all costs!!!!

Pete P.

Horrible service, left a huge mess in my bathroom.
Had to come back a second time because the piping they did the first time stuck out of the wall and the sheet rockers couldnt repair the wall because of it and the 2nd time they came back they still didnt fix the issue and left a huge mess in my bathtube and bathroom floor. Definitely wont be using them ever again. Very unprofessional.

Matthew S.

I called Brooks Plumbing at 4:30PM on Friday after coming home to find the water pouring from my ceiling. The owner of the company sent a plumber right away, the didn't arrive until 5:00PM but they worked until they got the issue resolved and they didn't charge me extra for working past 5:00PM.

They fixed it without issue their first time to my home and I would happily recommend them to my friends and family. I have nothing but good things to say about this company.

Jenny D.

Brooks was recommended to us by a neighbor; we called thinking we had a clogged kitchen drain and instead found we had a section of cast iron pipe under the foundation that had cracked down its length and needed to be replaced. We got a detailed estimate from Brooks Plumbing, turned it in to our insurance and found it was covered by our policy. We were a little slow getting the job started because of the weather and some early miscommunication, but once they started we were extremely pleased with the efficiency and professionalism of the workers. One day to dig, one to fix, and one to fill in the hole, plus an hour the next day to haul the leftover dirt away. They left the yard pristine. Owner John and Jackie in the office were very helpful and great to work with. I also love knowing we have a warranty on the work done. Would recommend highly.

Kyle H.

I can't answer for others experience but they were awesome fixing my leak under the foundation. The owner quickly reviewed what the issue was and quoted an extremely fair price. They showed up exactly when scheduled and went to work. The two plumbers were nice and never complained about my hovering to learn more about my foundation and plumbing. They answered every question. When done they cleaned up all the dirt and remaining rumble before shaking my hand and heading out. I not only recommend them, I intend to use them for a bathroom rebuild.

Victoria O.

John Brooks is very rude, and unprofessional. He hung up on me when I called him to ask them to come and finish of a job after his plumber had left my bathroom dismantled for 2 days. I would not recommend them to anyone at all.

Janie E.

John Brooks & his plumbers are amazing. I have had several big jobs done at my home. I had a pin-hole leak that flooded my house, my sewer line was clogged with tree limbs and had to be replaced. Once my dog dropped a bone down the toilet and they came to the rescue. That may have been a first for them... John has always been able to send someone out the same day for me. Prices compared to other bids I have received are basically cut in half with Brooks Plumbing. Highly recommend these guys! Only plumber I'll ever use.

Kimberly G.

This company is AMAZING!! Use them for all of your plumbing needs. They are fast, honest, dependable and they do the job right. I'm so impressed with them! You can't find small companies like this anymore that are out to help and not just make a buck!! Thank you Brooks- you will be recommended to EVERYONE we know!!

Brian C.

Fast, honest and cheap!! Only plumber in DFW that I would use. Had a pipe burst on 4th of July and was out very next morning with quick, honest and fair pricing.