Brooks Plumbing

Abby W.

I have a name for these people, "Drop The Ball Plumbing!" Because they dropped the ball every opportunity they had with our project. We have worked with several other plumbers for our commercial kitchen here in Garland. In fact we had a large project where we had to deal with plumbers for months installing a grease trap. That project was a walk in the park compared to working with these guys. Jaclyn and John are the most unprofessional two it's unbelievable. Jaclyn blamed a misunderstanding we had on a new hire she was training. Seems to me, Jaclyn is the one who needs basic customer service training because she could not even deescalate a minor misunderstanding over the phone with me a customer without being disrespectful and hanging up the phone on me. Even though I had every right to be upset because once again they gave us wrong information, dropping the ball! So yeah let's call them drop the ball office staff!

P.S they have a 3.0 ratings on yelp that seems more realistic for this unprofessional bunch! They are not even professional enough to buy fake reviews for yelp as well. Just a mess!

Jeannie G.

had a positive experience with Brooks Plumbing from beginning to end. A sewer line leak was recently detected while having foundation work done. My plumber who's helped with smaller projects did not have the equipment or skill set to take this on so after some recommendations and checking reviews, I hired Brooks. Jaclyn @ Brooks patiently answered my questions, explained the process, costs and timeline. They completed the project with minimal disruption in 3 days. The crew was professional and conscientious. By the time they left, my flowerbeds were returned to normal, my patio was meticulously cleaned of all dirt. I highly recommend their company.

Prissy

Watch out! After learning this company does not warranty their work we find out the repairs previously done were also done incorrectly in another location. This company is costing us a ton of money!

Paul B.

Brooks Plumbing
My mother-in-law's insurance company referred Brooks Plumbing to check the cast iron sewer pipes. Another company had said that the lines were leaking. Brooks thoroughly checked the lines and determined that the system was not leaking. They showed up on time and did a great job. Their office personnel were pleasant to deal with. We will use them again in the future.

E T.

This company was a recommendation. The techs came out and found out what the problem was and we were told by the tech that it should around such and such price. He said he would need to call to confirm and he comes back the price was double and the could start now which it was already 4pm. We told them to hold off and we would get back to them tomorrow. Unbeknownst to us, they sent out a crew to start excavating the next. They never called or knocked and said we were here or on our way. Who does that?! We heard something outside and looked out the window and saw they had already dug a huge hole in the front yard. We went outside and told them that we asked them to hold off. Called up the office they were extremely rude then decided they were not going to do the job even though we told them to hold off but we need to pay for the excavation. These people are unethical and are scam artists. Never use this company.

Piia S.

Poor customer service. Owner is extremely rude. Expensive charges for doing nothing!
I was dealing with a visible plumbing leak in the bathroom. After explaining to the dispatch in detail what the situation was, the service technician arrived with no capability nor tools to perform the job. He did - in 5 minutes - let me know he can see a leak! I was charged $200 for this 5-minute visit and they were not even able to provide a quote for the service needed! Definitely not recommend using this company especially as there is so many other companies around that are easier to work with.

Noah F.

Brooks Plumbing tunneled under our house, replacing all of our sewer pipes. The repair took about a week and each day, a full team arrived early and worked all day. They were efficient, communicative, friendly, and paid attention to detail. When the job was finished, they cleaned up so nicely, you can't even tell the tunnel was dug. We will continue to use Brooks Plumbing if any future plumbing needs arise and couldn't recommend them enough.

Anthony W.

Clint and Kyle do a great job. They went above and beyond to assess the damage as well as fix it on the spot. We couldn't be happier with the service. I'll definitely be using them in the future.. highly recommend.

Mischa C.

Don't walk away from this vendor...RUN!
Poor customer service. Owner is VERY RUDE!!! Huge price difference from our regular plumber who is so booked out he can't do the job. We wondered how this company had time especially during a supply and labor shortage. Now we see why looking at these reviews! This guy acts like he's doing us a favor when we are the ones bringing him business. When we called to ask why the bid was so high he got very argumentative IMMEADIATELY which is very telling. NEVER AGAIN! We will wait on our regular plumber next time no matter how long it takes! Very angry man and treats people horribly. If we could back out now I would. He also likes to hang up on you when you stand your ground and want to see broken pipes or proof of a leak. Seriously any contractor that can't answer a simple question. IS THIS THE LEAK LOCATION AND THEY SAY "I THINK!" you should run.

Alan A.

Very careless. Left a huge gouge in my kitchen floor. When my husband called they asked for a photo of the damage. Sent the photo. No response. Also very expensive. I don't like spending that much money to have my floor damaged and then be ignored. I DO NOT recommend these people or any of their services. I will certainly never use them again nor will I refer any friends.