Brock Plumbing

El C.

We have used Brock Plumbing for several services over the years and are pleased with their service. Each time it's been Michael who's performed the jobs. First it was a backup in our kitchen sink that required a 100-ft snake to unclog. Next was our main line leaking sewage out front of our house. Michael came out within a day or 2 and found roots had intruded and broken the line going to the street. He took the time to show me with the camera where the break was and gave us a no-pressure cost for repair which the service call fee would be applied toward. I spoke with friends and family who are licensed plumbers (but not local) to determine the best options for repair between adding a second cleanout vs not and then ran these by Michael, who respectfully discussed both options and left it up to me, stating that he would charge the same fee either way I went. They did the repairs in a timely manner and lowered the cleanout so that it no longer stuck out about 5"" above our river rock, making it better than it was before. Most recently our water heater pilot assembly went out and Michael quoted us for repairs. We agreed and got a call the next day that the part price had gone up and wasn't in stock, but we opted to still proceed because it was still way less than buying a new water heater. Michael came on a Friday evening to install the new parts and while he was in there discovered early signs of the tank starting to leak, so instead of just installing the non-refundable part he offered to keep it for a future customer's repair needs and install a new water heater instead. It was getting late and we were concerned about looking at waiting until Monday for a new water heater after a week now without hot water, but Michael offered to come on Saturday to complete the repairs. He started draining the tank right then to save time installing the next day and got it done for us. No more cold showers or trying to get to the gym to get warm water! Even though it was more expensive, we were ultimately happier knowing that the new heater came with a warranty whereas the repair had none, especially after finding out the existing tank was starting to fail. Michael even mentioned their website had a coupon going on at the time for our particular service.
The lady who answers the phone has also always been courteous and it's nice to talk to the same person each time.
Based on our experience I can say that Brock Plumbing is prompt, courteous, reasonable and does a great job every time!

Brandon R.

Friendly, easy to talk to staff. Quick response and on time appointments. Fixed a leak behind shower easily and fixed outdoor pressure valve that had broke. Great service.

Erin L.

Very satisfied with the work Brock Plumbing did replacing our water heater. Responded to the online request within 20-25 min of me submitting it. Really friendly setup an appointment for an estimate that day. The window she gave was long, but they came at the top of the time frame. They came to the house in total compliance with COVID rules. Looked the situation over quickly (the problem was obvious) gave me the best quote I got ALL day. It included the new water heater, not just the labor. Once we were ready they gave me an appointment for the next day...yay! They gave me another wide window of time, but again they came in the earlier part of the time frame. Actually they were early. Did the job in the quoted time frame installed the correct water heater (for a manufactured home), a BETTER water heater.  The cost was what they quoted the day of the estimate NO surprises, the only extra cost was for hauling away the water heater so ask at the estimate if you need that, it's not much at all.  The new one looks so professional and works great...and with a shut off. Thank you for doing such a professional and great job!

Doug V.

Brock Plumbing just completed a whole house re-pipe as we had a leak in the slab under the master bath. From beginning to end they handled the work very professionally. Michael handled most of the work and had great attention to detail and reliability. Anything they came across that looked sketchy from the original builder was discussed with me and corrected as they came up. All of the guys from Brock showed up in masks and observed safe social distancing work protocols while on site. They kept on schedule and had consideration for the customer as far as the inconvenience of the water being off for as short a time as possible. Consider us very satisfied customers and will not hesitate to use Brock again.

GR F.

We had a leak somewhere on the property. These guys looked and looked and looked for two days but couldn't pinpoint the leak because the old pipes were under 2-3 ft of dirt. They did really try hard for 2 visits. We knew we would have to change our main line and it would cost a few thousand $. We decided to fix it ourselves because we just couldn't afford the cost so the owner just charged us a few hundred $ for their time. We really appreciated their kindness and for all the time they spent.

Kristen M.

This was my first time using Brock Plumbing. I had a great experience from the beginning. When I called to make an appointment the woman I spoke with was extremely nice and helpful. I was able to get an estimate appointment same day. Michael was the plumber that came out, he was on time and wore a mask the entire time. He answered all of my many questions and pinpointed my problem within minutes (broken pressure regulator) then promptly made an appointment with me for the next morning to fix it. All in all I would highly recommend Brock plumbing, they were highly professional and very helpful.

Anha K.

Best customer service. You can count on Brock Plumbing. We've been using them for a while. Always very honest and efficient . We Recommend.

Irma T.

The total experience was very positive from my initial phone call with Bernie for an appointment to the plumber showing up on time on the appointment date. Mel was very thorough, took his time with me and explained everything clearly so that I understood all the details. I am grateful for this recommendation from a good friend of ours, I will definitely use Brock Plumbing again in the future!

Daisy S.

This Company is really good they can help you anything Problem about plumbing. Customer service is very Polite And very Helpful. The worker is on Time and Very up to date. I recommended 100% Work done And reliable. Brock Plumbing. Inc.
Is nice to have to our community.

Bernard M.

Brock plumbing did me right they worked with me and insured customer satisfaction.