Brittain Plumbing

Ldlem K.

Terrible company. Do not recommend and would give it 0 stars if possible. Completed plumbing work at the house. Bad customer service with attitude and deceptive pricing. Quote $140 per hour but no mention of added charges: charge to travel from business to house, tool use fee, etc. Owner of company states it standard industry practice and the cost of doing business. Go elsewhere.

Don M.

Brittain Plumbing installed two new shower mixers at my house a few years ago, but within 6 months the mixer no longer functioned. The owner came out and replaced a part, charging us $175. The new mixer component soon also failed with the same problem. Earlier this month we called to have them come out and look at the mixer, plus our hot water heater which kept turning off. The owner of the company, same guy who came out last time. Immediately began saying what a piece of crap our 5 years old water hear was, how he couldn't really help, I'd have to contact the manufacturer for a part. Same story on the mixer valve, which he previously replaced. Now it was my responsibility to contact the manufacturer and get the replacement part. He was there for a grand total of 15 minutes and did absolutely nothing to alleviate my issues. Now two weeks later they send me a bill for $140. And for what?? Absolutely nothing. I have used this company for more than 15 years, and recommended them to others. But after this I will never ever use them again ,and I am letting all of my neighbors, friends and children living in the area know about my experience. They used to be good, they've deteriorated dramatically and will no longer receive my business as a result. This will be the last $140 you ever get from me.

Darth F.

Over the last 12 years, I have used Brittain Plumbing three times the replace my underground water pressure regulator. In the three times they dispatched they had to return to the office to pick-up more hardware to complete the job, as well as to bill me for their travel time. In addition, on my last repair they charged me a "tool rental" fee. As for their work they do a good job, but I cannot recommend them for their labor and other charges. For this I give them three stars one for each time they dispatched to my home. Time to find a new plumber.

Laura H.

I have happily used this company for years. I had a leak on a component of my water heater in my garage, and wanted to have a dripping faucet repaired. A plumber and his helper showed up and got to work. They didn't have the parts they needed (even though I explained the problem on the phone), so the helper went back to the shop and the plumber puttered around my house asking if there were other Jobs to be done. He took apart two faucets and when the helper came back they went back to work. One of the faucets needed parts ordered (which they later wanted to charge an extra $150 to come back and repair), the other he 'fixed' but it functions worse than it did before. The water heater component was fixed.

I felt like it was taking a long time, but since I had been using them for years I wasn't concerned about the fairness of the price. It had never been a problem before. The plumber and his helper spent a lot of time joking around, a lot of time trying to fix air in the lines (which I ended up having to do on my own later), and at least 25 minutes in their truck writing up my bill.

The bill came to $730! This included 2 1/2 hours of plumber time (not used efficiently, almost 20% of this time in the truck writing the bill), the parts needed, and $75 for some kind of mystery tool that was needed for the upgraded materials used to repair to my water heater which I wasn't asked about and I certainly didn't approve.

I called the office to straighten out the charge, and the owner said she would ask her workers about the time wasted. She never called back. I finally called again and the office administrator said that the owner decided there was no discussion and I had to pay the price in full.

I do not recommend this company! If you have to use them, make sure you get a price quote before they step foot in your home.

J B.

Easy to schedule an appointment - I moved to a new home and needed the appliances lit up when the gas was turned on. I called several plumbers and the others weren't even able to understand the service I was seeking, which seemed odd for something so common. At Brittain, I called, she understood the request, a plumber happened to be available, and set an appointment easily.

Good service - He showed up on time (I think a touch early). Probably not even his most complex project of the day but the appliance setup was smooth.

Frank advice - I asked some questions about water heater comments in the inspection report. He responded with what I took as "if it ain't broke don't fix it", some symptoms to indicate that it might be failing, and some ballpark costs on some replacement options.

Marlene C.

Many years ago, Mr. Brittain rescued us from a hot water heater that was spewing hot water directly at us. I have never wavered and always choose Brittain for plumbing service. Zach and Jared just completed installation of my new water heater in record time. I was amazed that they arrived so early in the day which leaves me plenty of time to do other things today. The water heater location had already been moved from the attic to the garage so the leak was heading out onto the driveway not through the ceiling. Zach and Jared were prompt, efficient, polite and professional. I am extremely pleased with their service. The ladies who handled my call were also helpful and pleasant. I will continue to give all of my plumbing business to Brittain Plumbing. Thanks for such great and prompt service!

Mimi W.

Second time we have called Brittain Plumbing. Great service, quick , knowledgeable, fair prices and friendly . Mike was the technician we had this morning and he is the reason we are writing the review.

Deb P.

I have always heard they were good. Upon advice of a Realtor I called them for a client who is in their finals hours of life in the hospital .

They were to call before they came. I waited in an empty house for the 2 hour window they gave. No call came. They showed up as I was driving away after 2 hours and 15 minutes. They never called. They replaced a washing machine faucet. The part was $29.00. 2 screws out and 2 screws back in. They didn't bother to replace the existing washers under the screws. It took exactly 7 minutes which included the time to go back to the truck and write the invoice. $144.89. That included a 10% discount!! I said but it only took 7 minutes. He said, "yes I know".

I will never let my clients be taken advantage of like this again.

MK D.

We drove over an hour to be at one of our rental houses to meet the plumber. he never showed up that day and we were kept waiting the afternoon when in fact they could have just told us the truth that he wasn't going to show up. We were his first person on the next day so we went up and spent the night there to be there early in the morning . he seemed nice enough and then gave us a ridiculous bid for the project. we took other bids at half what he cited . he gave us no statement of work- just a ridiculous number on paper. When asked what his hourly rate was , they just backed into the bid number. I am so thankful we did not use this Plumber.

Jason P.

Needing to finish our bathroom remodel and having broken the old, rigid supply lines, I had reached my comfort level as an amateur.

All lines coming from the wall needed to be cut and shortened as well, we had an AC drain line needing shortening and reconnecting and finally had all cut-off valves in need of full replacement.

Ric came out and had no issue at all with it. He was friendly and courteous while also taking the time to explain what he would be repairing. At the end of his time, Ric went the extra mile, assisting me while I finalized the caulking under and around the vanities.

Thank you Ric & Brittain Plumbing.