Brittain Plumbing

Jenn F.

I have been using Brittain Plumbing for 8 years. They are always prompt and always fair with pricing. We have recommended them to friends and they too are completely satisfied.

Sridhar V.

I have been a customer of Brittain Plumbing for 15+ years after they initially came to my rescue in 2000 with a problem just past my regulator. After creating an even greater problem with self service, Brittain came and cleaned my mess - fortunately it was in the yard! Since then they have replaced 2 water heaters in my prior residence and already have 3 water heaters in my current home along with a toilette replacement.

What's up with water heaters in Texas? We decided to go with a model not carried by Brittain, without anodizing rods, but still wanted their professional service for the install. I'm sure I had turned down a reasonable price for installation with those who sold the heater but prefer sticking with a team where I have confidence. Thanks!

David B.

I have read the below complaints, and have experienced the exact same treatment. I have also had my brass and copper stolen from my house after the wild goose chased me to Home Depot for a new faucet, which then I found out only needed extensions. I actually called and said I would like my fittings returned, they said it was trash, but not in my trash can. I then found my stuff in the back of the truck ( after several service calls over a water heater not installed properly by them the first time ) after I said to leave my stuff alone.

You get 95 dollared to death for nothing... when they do work, you better stand right there, and God forbid you ask a question, you get slick talk and JoAnn answering the phone should be called "I don't know, let me call you back, or I'm not a plumber"...Why is she answering the phone? Then the guys show up saying she didn't explain the job right, but you still get charged 95 dollars, sent away to get parts or whatever distraction they can come up with and your stuff is either gone, a new plan in place that you never had a discussion over, etc.

I gave this company a second chance after they pulled the "I don't know game", kept coming out claiming they either couldn't figure it out, needed time, multiple trips, and the whole time, I thought it was billed by the job, have it resolved and then get a bill for that job. I'm not the expert, they claim to be, yet I could call my neighbor to come over and just stare at stuff and give him 95 dollars, I'm sure he could use it more than these scam artists.

Final note: If their claim of always cleaning up the job site entails stealing brass and copper and calling it "trash", kinda funny how TX Septic Systems pumped out my tank earlier this year, and said all of Brittain plumbing's cut off pipes from an install of a T-valve several years back was laying in my tank, they didn't clean up that trash, TX Septic did, gave him some money for helping me, like I thought a good service person would do for a homeowner whenever you call them.

Oh, and by the way, if you happen to go in to the office to complain about your service, they tell you that you are being recorded as a method of intimidation. Give me a break.

Google this and you'll see... stealing brass and copper fittings is happening now.

Let's not also forget when you are trying to get a breakdown of the bill.. you can't understand it, then they charge you interest on your bill but won't break it down for you to tell you what you are paying for... It's just 95 dollars and hour... for whatever, even if they don't fix it right the first time. When I could get a breakdown of parts, it was a 12.00 part that they charged me 75.00 for.. the constant confusion and circus act is very upsetting and stressful.

Never use this company if you want to feel safe in your home, and trust it will be an honest transaction. Trying to work it out with benefit of the doubt incentives to resolve issues doesn't work, they just do not care about ripping you off, and have fun getting away with it.

Reagan S.

We bought a 100 year old house in Historic Georgetown and took it down to the studs. The plumber (not Brittain) we hired for the job did not do their job properly. We eventually hired Brittain to fix the problems the other plumber neglected. Brittain also installed our appliances, because it was too much of a liability for the other company. Brittain Plumbing associates are pleasant, on time, and provide information about the issue. We should have hired them from the start.

Ken Q.

Needing to finish our bathroom remodel and having broken the old, rigid supply lines, I had reached my comfort level as an amateur.

All lines coming from the wall needed to be cut and shortened as well, we had an AC drain line needing shortening and reconnecting and finally had all cut-off valves in need of full replacement.

Ric came out and had no issue at all with it. He was friendly and courteous while also taking the time to explain what he would be repairing. At the end of his time, Ric went the extra mile, assisting me while I finalized the caulking under and around the vanities.

Thank you Ric & Brittain Plumbing.

Haley H.

Second time we have called Brittain Plumbing. Great service, quick , knowledgeable, fair prices and friendly . Mike was the technician we had this morning and he is the reason we are writing the review.

Jerry F.

I was given an expected arrival time of this afternoon and Steve Brittain and his helper did not disappoint. The water spigot in my guest room bath refused to divert water up to the shower mechanism so water started spewing out from all around the spigot. With some pipe welding, a little copper pipe extension and some plumber know-how. Steve had corrected the problem and installed a new spigot that was a left over from my Master bathroom stand-up shower. I am glad I saved those extra parts for this occasion. The old shower water diverter had a pull-down mechanism under the spigot--you can pretty well guess how I felt about that situation. Now, the spigot works in a normal way--a person using the shower can gently lift the little diverter now that is located ON TOP of the spigot. Water flows as one would expect from the Water Pik, not from the spigot in the tub. YAY! Thanks to Steve Brittain and his staff for excellent service.

Heide S.

This is just an initial rating. I would love to have the owner, Steve, give me a call to discuss my first encounter with the company. I believe the rating would be much better once I have a chance to discuss my issue with the company. Hoping to hear from him soon!

Shawn Wright -- 985-796-9173

K G.

Over the last 12 years, I have used Brittain Plumbing three times the replace my underground water pressure regulator. In the three times they dispatched they had to return to the office to pick-up more hardware to complete the job, as well as to bill me for their travel time. In addition, on my last repair they charged me a "tool rental" fee. As for their work they do a good job, but I cannot recommend them for their labor and other charges. For this I give them three stars one for each time they dispatched to my home. Time to find a new plumber.

Tracy H.

I had them out to repair a drain leak and a faucet leak. Need to order a new drain. They replaced the guts of faucet which was fixed but sprayer was worse now with continuous leak. He then said it would probably be cheaper to get a new one, Which I told him I would have by the end of the day. He said the drain would take about two days, which would be Wednesday. Never heard from them and so I called them on Friday to ask if they could come out to finish the job. She told me we can't so that you will have to wait until next week. Meanwhile all weekend the sprayer was leaking water and the right side of my sink was not useable. Them came Monday. I received a bill and noticed I am being charge twice for them to drive ten minutes. When you have someone come out and they can't fix it the first time Brittain will charge you $100 for both times. Even after the first guy said i wouldn't be charged!! Never use them again and the lady who answered was unpleasant.