Brittain Plumbing

MK D.

We drove over an hour to be at one of our rental houses to meet the plumber. he never showed up that day and we were kept waiting the afternoon when in fact they could have just told us the truth that he wasn't going to show up. We were his first person on the next day so we went up and spent the night there to be there early in the morning . he seemed nice enough and then gave us a ridiculous bid for the project. we took other bids at half what he cited . he gave us no statement of work- just a ridiculous number on paper. When asked what his hourly rate was , they just backed into the bid number. I am so thankful we did not use this Plumber.

Jason P.

Needing to finish our bathroom remodel and having broken the old, rigid supply lines, I had reached my comfort level as an amateur.

All lines coming from the wall needed to be cut and shortened as well, we had an AC drain line needing shortening and reconnecting and finally had all cut-off valves in need of full replacement.

Ric came out and had no issue at all with it. He was friendly and courteous while also taking the time to explain what he would be repairing. At the end of his time, Ric went the extra mile, assisting me while I finalized the caulking under and around the vanities.

Thank you Ric & Brittain Plumbing.

Brian N.

Yesterday, our hot water heater failed completely. I contacted Brittian Plumbing at about 3:00 pm. Was asked if an appointment tomorrow between 2:00 and 4:00 was ok, of if I needed immediate service. I chose the 2:00-4:00 window. Received a call at 2:45, advising that the technician was on his way.

John and Angel arrived at 3:15, and got right to work. They were efficient, knowledgeable and friendly. The job, replacing the water heater was completed in about 2 hours. All materials including the old unit were cleared away. Total professionalism and courtesy all the way.

The entire experience was awesome.

Shawn W.

This is just an initial rating. I would love to have the owner, Steve, give me a call to discuss my first encounter with the company. I believe the rating would be much better once I have a chance to discuss my issue with the company. Hoping to hear from him soon!

Shawn Wright -- 985-796-9173

D C.

This install was a while back but I thought it should be reviewed. When he was here, some things Steve said I was right on board with, other things he said made me think he was behind on his code. The hose fitting he put in was not properly anchored and wobbles (I fixed this with new screws since they stripped them) The Water softener lines leaked all over the place the first time it ran and I had to fix them myself. (tighten it up). They should have tested their install before leaving. The owner did not introduce himself or act friendly in any way when he was here. The solder looks like a 12 year old did it and is not cleaned up or consistent at all. Although this is working for now, I'm used to much higher quality plumbing work. I expect I'll have to repair leaks in the lines before too long. I won't be calling again.

Dave F.

stven came fix cold crtieage puy inwrong said he would come back to fix never did had to get a different plumber to fix cost me 200

Marlene C.

I was given an expected arrival time of this afternoon and Steve Brittain and his helper did not disappoint. The water spigot in my guest room bath refused to divert water up to the shower mechanism so water started spewing out from all around the spigot. With some pipe welding, a little copper pipe extension and some plumber know-how. Steve had corrected the problem and installed a new spigot that was a left over from my Master bathroom stand-up shower. I am glad I saved those extra parts for this occasion. The old shower water diverter had a pull-down mechanism under the spigot--you can pretty well guess how I felt about that situation. Now, the spigot works in a normal way--a person using the shower can gently lift the little diverter now that is located ON TOP of the spigot. Water flows as one would expect from the Water Pik, not from the spigot in the tub. YAY! Thanks to Steve Brittain and his staff for excellent service.

Teri I.

We bought a 100 year old house in Historic Georgetown and took it down to the studs. The plumber (not Brittain) we hired for the job did not do their job properly. We eventually hired Brittain to fix the problems the other plumber neglected. Brittain also installed our appliances, because it was too much of a liability for the other company. Brittain Plumbing associates are pleasant, on time, and provide information about the issue. We should have hired them from the start.

Jack H.

I have been a customer of Brittain Plumbing for 15+ years after they initially came to my rescue in 2000 with a problem just past my regulator. After creating an even greater problem with self service, Brittain came and cleaned my mess - fortunately it was in the yard! Since then they have replaced 2 water heaters in my prior residence and already have 3 water heaters in my current home along with a toilette replacement.

What's up with water heaters in Texas? We decided to go with a model not carried by Brittain, without anodizing rods, but still wanted their professional service for the install. I'm sure I had turned down a reasonable price for installation with those who sold the heater but prefer sticking with a team where I have confidence. Thanks!

Margot N.

I have been using Brittain Plumbing for 8 years. They are always prompt and always fair with pricing. We have recommended them to friends and they too are completely satisfied.