Bradbury Brothers

Debra S.

Called this company to check my ac. It was running continually. A service tech came out and charged me two hundred dollars. He said that the system specifically the air handler needed to be replaced. I just finished with another air conditioning company. They told me the only problem was I needed Freon.
He charged me $100.00. Beware this company has people working for them with or without their knowledge that will lie to unsuspecting customers.
The gave me a quote for $6,000.00. I still have the quote!

Penny W.

So happy we found BB. Their techs are always on time and so professional. I don't ever have to think about regular HAVAC check-ups, they call me schedule them, and when I have had to reschedule multiple times, they were happy to accommodate. Ernesto was just in my home and I actually forget he was working in my attic! The fact that I just saw the BB fam eating lunch together in a local restaurant - and I think discussing business stuff - makes me appreciate them more. Just another hardworking family in our community. Keep up the good work!

Flowergirl32 L.

First experience with Bradbury Brothers today. Showed up when scheduled at end of day which was very impressive. And it was a holiday! John was my tech and was super nice. Had a clogged drain which caused water to come through ceiling. Glad my neighbor recommended this company! Will use again.

9 month Update: Another same day, on time scheduling w Bradbury. Tech was Jeremy and again, super nice. A part was blown in my compressor unit but Jeremy took the time to let me know possibilities and charges. Very thorough. If you're not using Bradbury AC, you should.

La H.

I was not happy with my service with this company. It took 4 months to resolve an issue that should have taken 1 visit. They told me that I needed $5,000 worth of work that we could have waited until we had money saved but they said we needed it to fix our problem. After 4 months, it was a $500 piece of equipment that fixed my problem. I hired them because they were "experts" on AC. I should have known there would be an issue when they sent a "sales" guy to sell us on what we needed instead of just giving us a quote. It took four months and over a dozen visits for them to finally fix my problem. However, the $5,000 I would have put toward a new unit went to duct work that they said we had to have. We could have waited on new duct work until we installed the new unit. I feel very upset about this and feel like they took advantage of us by "upselling" and saying we really needed this now. Save your money and shop elsewhere!

Brad H.

All around satisfaction!

Had my HVAC systems (upstairs and downstairs units) completely replaced and I had to post my appreciation. Great customer service! The initial tech (Mario) that was evaluating my problem with the downstairs unit not working explained that I could replace the components for about $700, but given that my systems were greater than 20 years old he recommended a replacement. I didn't feel any pressure, however, he just pointed out the pros and cons for both options.

The 'Comfort Specialist' came to my house to evaluate my existing system. He (Ernest) took the time to explain all the different components so that I could understand what they all did. I was very impressed by his attention to detail when calculating the needs of my house, including measuring the windows, square-footage, taking into consideration the direction my house pointed (south-west), the fact I had double-pained glass, tree coverage on lot, etc. All this went into his figures and he actually came back with a slightly smaller quote than the original.

The installation crew came in the same week, and got the job done over two days. I was thankful that it was a two-guy crew instead of a larger crew, as I knew that the lead tech (Ken) would have ensured that everything that needed to be done got done, instead of having a large crew where things can get forgotten because one guy thinks another one did it. They were careful with the upstairs carpet and layed down a protective rug over the stairs and under the attic to make sure debris and dirt didn't get on the carpet. Ken stayed about a half-hour after finishing on the second day and really just made sure we were comfortable and didn't have any questions, and I could tell how much he honestly enjoyed his work.

After about two weeks Bradbury Brothers sent Ernest back out with another person to double-check that everything had been installed correctly and was working right. They took the time to customize the open and closed vents based upon which rooms were warmer than the thermostat reading.

So the total was a bit on the high end compared to other quotes, but I am happy to pay that premium knowing the job was done professionally and correctly. I wouldn't have changed a thing, and have added Mario, Ernest, Ken & all the BB staff onto my Christmas Card list! Thanks a lot guys and I hope this review goes a little ways in showing my appreciation.

M W.

They did the inspection on my house prior to purchasing it and then called to schedule a follow up service visit. I said fine. The guy that came out told me I had a fire and a safety issue in the attic and we went to look at it and it was nothing more than melted silicon. I explained to him I work on drilling rigs all over the world and know what a fire looks like and he insisted it was a safety issue. I ran him out of the attic. He then went outside for an assessment and came back and told me my coil was leaking. I told him you did the inspection prior to me buying it and then you come out for the service and tell me about a fire and coil leak. We had stronger words as I asked them to get their tools together and get out of my house. I called the owner who defended his techs and then blamed me for being belligerent with them. I told him I was far from belligerent and if I was I think it would be understandable for someone trying to rip me off. Oddly Enough my A/C units ran for years without requiring any service.

David P.

STAY CLEAR!!! I had my complete AC system (2) and furnace replaced by these guys and have nothing but problems!! I have had them back more than 10 times, and they always state that they needed something more and never come back or call until I call them again. I spent more than $18,000.00 dollars with them and was suppose to have a lifetime warranty!! AC just started leaking recently, called them, never called back. Called them again, and they came out and charged me $843.50 more for some "back values" and cleaning of my pipes??? Like I said, this is a completely new system!!! Run from them!! and by the way, this is my first ever posted review in my life. I am not someone that just gives reviews, I just don't want anyone else to get screwed by them. I will contact the BBB for us consumers as well.

John C.

Just had my entire HVAC system changed out by Bradbury Brothers. I had been using them for regular maintenance and repairs after less than stellar experiences with FOUR other companies.

Bradbury Brothers has consistently treated me an an intelligent human being, been clear in communications, and when it was time to replace (my decision) Ron made several suggestions/proposals and never pushed me toward an upsell.

Installation was neat. I was surprised that an entire afternoon was spent a week after installation doing an absolutely complete inspection before Bradbury Brothers was satisfied!

I couldn't be happier. Bradbury Brothers isn't cheap, but I have found ALL of their team to be honest and ethical. I like doing that kind of business.

Teri G.

Bradbury Brothers came through, and in particular, Tech serviceman Eric saved the day! He immediately identified and corrected the problem with my HVAC system. Total professionalism and knowledge. Hats off!

Mark C.

I think my technician, Michael Opat, did a great job on my a/c repair. He went to the extra effort of making his own jumper wire to test whether the control board was bad or the fan motor. It could have been either of them (or both) causing the unit not to work, but he made sure to test them to make sure before recommending what to replace. He spent the better part of a day up in the attic making repairs and had a great positive attitude and zero complaints about his working environment. Great person to talk with as well about non a/c related stuff. Would highly recommend him to anyone.