Bradbury Brothers

La H.

I was not happy with my service with this company. It took 4 months to resolve an issue that should have taken 1 visit. They told me that I needed $5,000 worth of work that we could have waited until we had money saved but they said we needed it to fix our problem. After 4 months, it was a $500 piece of equipment that fixed my problem. I hired them because they were "experts" on AC. I should have known there would be an issue when they sent a "sales" guy to sell us on what we needed instead of just giving us a quote. It took four months and over a dozen visits for them to finally fix my problem. However, the $5,000 I would have put toward a new unit went to duct work that they said we had to have. We could have waited on new duct work until we installed the new unit. I feel very upset about this and feel like they took advantage of us by "upselling" and saying we really needed this now. Save your money and shop elsewhere!

Brad H.

All around satisfaction!

Had my HVAC systems (upstairs and downstairs units) completely replaced and I had to post my appreciation. Great customer service! The initial tech (Mario) that was evaluating my problem with the downstairs unit not working explained that I could replace the components for about $700, but given that my systems were greater than 20 years old he recommended a replacement. I didn't feel any pressure, however, he just pointed out the pros and cons for both options.

The 'Comfort Specialist' came to my house to evaluate my existing system. He (Ernest) took the time to explain all the different components so that I could understand what they all did. I was very impressed by his attention to detail when calculating the needs of my house, including measuring the windows, square-footage, taking into consideration the direction my house pointed (south-west), the fact I had double-pained glass, tree coverage on lot, etc. All this went into his figures and he actually came back with a slightly smaller quote than the original.

The installation crew came in the same week, and got the job done over two days. I was thankful that it was a two-guy crew instead of a larger crew, as I knew that the lead tech (Ken) would have ensured that everything that needed to be done got done, instead of having a large crew where things can get forgotten because one guy thinks another one did it. They were careful with the upstairs carpet and layed down a protective rug over the stairs and under the attic to make sure debris and dirt didn't get on the carpet. Ken stayed about a half-hour after finishing on the second day and really just made sure we were comfortable and didn't have any questions, and I could tell how much he honestly enjoyed his work.

After about two weeks Bradbury Brothers sent Ernest back out with another person to double-check that everything had been installed correctly and was working right. They took the time to customize the open and closed vents based upon which rooms were warmer than the thermostat reading.

So the total was a bit on the high end compared to other quotes, but I am happy to pay that premium knowing the job was done professionally and correctly. I wouldn't have changed a thing, and have added Mario, Ernest, Ken & all the BB staff onto my Christmas Card list! Thanks a lot guys and I hope this review goes a little ways in showing my appreciation.

M W.

They did the inspection on my house prior to purchasing it and then called to schedule a follow up service visit. I said fine. The guy that came out told me I had a fire and a safety issue in the attic and we went to look at it and it was nothing more than melted silicon. I explained to him I work on drilling rigs all over the world and know what a fire looks like and he insisted it was a safety issue. I ran him out of the attic. He then went outside for an assessment and came back and told me my coil was leaking. I told him you did the inspection prior to me buying it and then you come out for the service and tell me about a fire and coil leak. We had stronger words as I asked them to get their tools together and get out of my house. I called the owner who defended his techs and then blamed me for being belligerent with them. I told him I was far from belligerent and if I was I think it would be understandable for someone trying to rip me off. Oddly Enough my A/C units ran for years without requiring any service.

David P.

STAY CLEAR!!! I had my complete AC system (2) and furnace replaced by these guys and have nothing but problems!! I have had them back more than 10 times, and they always state that they needed something more and never come back or call until I call them again. I spent more than $18,000.00 dollars with them and was suppose to have a lifetime warranty!! AC just started leaking recently, called them, never called back. Called them again, and they came out and charged me $843.50 more for some "back values" and cleaning of my pipes??? Like I said, this is a completely new system!!! Run from them!! and by the way, this is my first ever posted review in my life. I am not someone that just gives reviews, I just don't want anyone else to get screwed by them. I will contact the BBB for us consumers as well.

John C.

Just had my entire HVAC system changed out by Bradbury Brothers. I had been using them for regular maintenance and repairs after less than stellar experiences with FOUR other companies.

Bradbury Brothers has consistently treated me an an intelligent human being, been clear in communications, and when it was time to replace (my decision) Ron made several suggestions/proposals and never pushed me toward an upsell.

Installation was neat. I was surprised that an entire afternoon was spent a week after installation doing an absolutely complete inspection before Bradbury Brothers was satisfied!

I couldn't be happier. Bradbury Brothers isn't cheap, but I have found ALL of their team to be honest and ethical. I like doing that kind of business.

Teri G.

Bradbury Brothers came through, and in particular, Tech serviceman Eric saved the day! He immediately identified and corrected the problem with my HVAC system. Total professionalism and knowledge. Hats off!

Mark C.

I think my technician, Michael Opat, did a great job on my a/c repair. He went to the extra effort of making his own jumper wire to test whether the control board was bad or the fan motor. It could have been either of them (or both) causing the unit not to work, but he made sure to test them to make sure before recommending what to replace. He spent the better part of a day up in the attic making repairs and had a great positive attitude and zero complaints about his working environment. Great person to talk with as well about non a/c related stuff. Would highly recommend him to anyone.

Michael G.

Terrible experience. Downstairs AC unit stopped cooling so called Bradbury Brothers to come out the next day to fix downstairs unit and to do general checkup on the upstairs unit. They were not able to come out next day, and I had to leave town for work (field work with little to no phone service), so they came the following day when my wife was home. Got a phone call the next day from my wife saying the bill was $1300+. The technician replaced contactors and capacitors in both units (Note: upstairs unit was working perfectly fine prior and both units started up just fine). It was explained to her by the technician that these parts absolutely needed to be changed for the units to work. After replacing these, the technician then informed my wife of what sounded like the main issue... the downstairs unit had a bad refrigerant leak somewhere and would need to be fixed and have refrigerant added. Why the technician did not discuss this with her prior to making expensive repairs on 10 yr old units, I do not know. At this point my wife was freaking out about the cost so she opted to hold off on repairing the leak, but got the refrigerant added so the system would cool. The technician then had my wife sign a document that said she would take her chances by not having the leak fixed. A document that also stated "if your system has a refrigerant loss history or is over 10 years old, repairs may not be your best option." Once again, why wasn't the leak checked for and fixed prior to replacing all of those other parts?

I called and spoke with a manager to discuss the bill and technician and was basically told that everything looked to be on the up and up. He said, the contactors were pitted, the downstairs unit capacitor ineffective and the upstairs unit capacitor was weak and that replacement of these was standard practice. I said you could go look at the units at any house on my street and find the same issues, but i guarantee you they wouldn't spend $1300 to get them "fixed" when they will likely need new units soon anyways, and how about the order of operations and the fact that your technician described these as absolutely needing to be fixed to my wife? He responded by saying he can't speak to what the technician said and agreed with me that the leak should have been discussed first and would contact the technician to discuss and would phone me back the next week (I received no such call of course).

For a technician to say something absolutely needs to be replaced to a person who knows nothing about AC units (my wife) is essentially to deceive that person. I know that nothing on the upstairs unit NEEDED to be replaced because IT WAS WORKING. So it should have just been a recommendation. But why would a technician recommend to replace all that stuff in the first place knowing full well it would be more cost effective to just fix the leak and the one bad capacitor and for us to get by as long as possible before eventually just having to replace both units? I'm sure the technicians they have do good work, but they will absolutely not think about your wallet. How the technician and manager can justify the result of our service call is absurd. We got ~$500 new parts installed on an ALREADY WORKING upstairs unit, but still have a bad refrigerant leak on our downstairs unit at this very moment. Absolute crooks, will never use again.

Adora M.

Will not call them again. They will charge service call $100 and that is for them to come out and tell you that a/c needs refrigerant. That's it! Well, I am no technician but I can tell anybody that you need refrigerant if there's no cold air. It seems that their line is you need refrigerant and we can test your line for leaks if you pay us more money! The technician that came to look at our a/c didn't even see the leak that was right in front of him. So the refrigerant he put in was gone within 2 days and we spent over $600 for nothing because nothing got fixed. It's all band-aid for them so you will have to call them back and spend more money. I called them because they got good reviews and they are local and it was a weekend. I will never do business with them ever again! I didn't want them to come out again because I knew for sure that they will try and tell me that I need a new coil which will cost around $2500 or so. They will tell me I have a major leak and that it must be replaced. I say this because I talked to the lady in the office when she called me and she already wants to schedule a comfort specialist to come out to my house. So, I decided to call another company and lo and behold, there was a leak and It was located in the unit outside where anybody can see the leak. It's not even inside the unit. So my a/c is now fixed thanks to the other honest and reliable company I called and it didn't cost me an arm and a leg. I don't understand how these people (Bradbury Brothers) can do business like this especially in your own neighborhood!

Tony R.

Austin was professional, thorough, and explained all possible options. Would use them again.