Bradbury Brothers

Peter C.

I used Bradbury Brothers after having a plumbing problem that was not fixed by a competitor. When they came their plumber explained the problem, ordered a replacement part and fixed it! Recently my water heater broke and it was replaced within 24 hours. Quality and customer service is worth the extra cost!

Lacey S.

I canceled our monthly subscription today. We only got the subscription because we were told we'd be priority if we needed AC repairs. We called on Sunday and were told they wouldn't be coming out like they had told us when we signed up for the subscription. The technician came out after we finally got electricity back on since Beryl hit Monday. He tried to replace the entire compressor. My husband told him to just replace whatever part we needed. The guy quoted $3400 for a blower. We had $1000 that had accrued in our account so our bill was $2400. We just wanted it fixed, which the technician did. I then called another company to ask how much a blower on our unit would cost. He quoted $1200-1400. This was the last straw with this company. They send techs to our house quarterly and try to up-sale us on every little thing. One tech will say one thing is wrong and then the next that comes out says something totally different. Their prices are not reasonable considering there are other companies that offer the same service for a better price. The reason I'm giving them two stars is because their techs are pretty nice and the guy who installed our blower did it correctly. Prices are definitely a one star and beyond ridiculous even for The Woodlands up-charge we're use to paying. I will not recommend this company to anyone.

Pixin Z.

Their service quality is bad. After a few day's of their first service, my drainage pipe clogged again! I have to ask second service. Even with very high service fee, the second service is not covered by any warranty. The manager adds more required conditions than their warranty terms and conditions. This company is dishonest.

John M.

Wow. Awful and dangerous drivers. Nearly run off the road by a Bradbury Brothers driver tonight, driving while on his phone, at night, in my neighborhood in The Woodlands. We LIVE here. No one needs your business bad enough to have kids and neighbors killed by distracted and aggressive drivers in a huge work truck. DO NOT USE.

Cody B.

I called Bradbury Brothers to replace my old A/C unit. They gave me options on different units and how they are different. They came by the next day and installed it. I was expecting at least a few days to a week. He also let me know about their payment plan with 0% interest. Great job Brothers.

Greg M.

JJ and Stephen performed electrical services- replacement of LED lights. Their work was very professional and thorough. Outstanding results. Price was within my budget. I appreciate their work from start to finish.

Alex M.

They were trying to sell me on a new AC unit, instead of just taken care of the issue I called them for.

Called two other companies and both said even though its old, it could still be maintenance for now.

Sonny X.

Had some work done in my attic. The job was done very poorly. I called them back to fix it. Suddenly the sink by the attic was backed up. A few plunges later I see attic insulation coming up from the drain. Scumbag move by James Walker at Bradbury.

Cordell T.

But your phone people call away too much set up appointments. Honestly, send a text instead but please stop calling so much. It's almost worth switching to stop the calls from happening.

Ellis F.

I was looking to establish a relationship with a new HVAC company as my current provider is retiring in the near future. I decided to give Bradbury Bothers a chance by using their "$69 Annual Tuneup Special". My current A/C is 3 years old and has performed without issue since installed. The Heater portion is original and 20 years old but has performed without issue as well.
The technician was very professional and seemed knowledgeable of his craft. His evaluation noted that the A/C condenser needed minor cleaning & the Heater Blower Motor needed a Major cleaning. He quoted $380 for the A/C Condenser cleaning & $820 for the Blower Motor cleaning. I reluctantly agreed & accept full responsibility for my POOR decision. Both jobs including the initial inspection totaled 6 hours which equates to $200 AN HOUR FOR LABOR, as no parts were needed.
His report noted that the A/C was in excellent condition & functioning properly. Within 36 hours the 3 year old A/C Condenser, that had never had an issue, quit running. I reported the issue & the dispatcher informed me that it would be an ADDITIONAL $99 for a Service Tech to come back out.
A different Service Tech came out and determined that the "Capacitor", on the Compressor, that was just unassembled and cleaned, had gone out and it would cost $300 to replace. He then offered an upgraded capacitor with a "Soft Start" to eliminate surging for $750.
At that point I called my previous HVAC Provider. He came out and replaced the capacitor for $175. When I informed him of the cost for the cleanings, he just laughed and shook his head. LESSON LEARNED.
After the initial visit I received a phone call from Bradbury Brothers to rate my experience. When the young lady asked if I would use them again, I replied not without comparison shopping of fees & pricing. Her response was "You don't get the best service for the lowest price" and she proceeded to trash talk all other HVAC companies. Pretty arrogant response on her part. As a retired Quality Assurance / Customer Service Manager for a Fortune 500 company the past 35 years, I can say trashing your competition is never the proper response. Your customer service should speak for itself & Bradbury Brother's has..........