BPI Plumbing

Justin H.

Luckily I live in an apartment so I don't have to pay for the work that was preformed, I had a leak on Friday in the ceiling and was on my way out the door for vacation came back on Monday and he had changed the whole pipe but didn't change the 90* and wouldn't you know come Monday there's another leak where he hooked it up at. The manager finally got smart and called bill Howe and within 2 hrs they were in and out.

Isabel G.

This call was not for my home, but the business I work with. Our business used another plumbing company, which I called initially. They did not have a plumber available and I needed someone out ASAP! I called BPI Plumbing and they were on site within an hour! I cant stress enough how this saved us at the office! Matt was GREAT! He was professional, kind and very knowledgeable. He took care of the issue and made the proper recommendations. BPI even took care of calling a trusted restoration company. The business and I will continue to use BPI Plumbing for our plumbing needs! I HIGHLY RECOMMEND BPI!!!

Jane C.

Communication has been very poor. Day 1: went to Lowe's to inquire about a water heater. Spoke on the phone to a Rennai water heater rep who said an installer would contact us within 24 hours to set up an appt. Strike 1: the call was 120 hrs/ 5 days later.
Linda/BPI plumbing called, we set up appt for Monday, Dec 19, 11am-1pm. Strike 2: a no show. Linda, however, called to apologize; something about a computer glitch. Another appt was reset for the next morning, Tue, Dec 20 at 8:15am. I decided to call at 8:30. Linda answers but doesn't introduce herself or name of company but just says, ""Hello.""
I let her know the nature of my call & she then said the plumbers GPS indicates he's on his way. Plumber calls at 9:08 & says he can be here soon. I now have to cancel because I need to get to other appts and to do list for my day (like finding another plumber). He says his window of service for my appt is 8am-9am. Let's note: he's calling me at 9:08. Strike 3. How am I to trust & rely on this plumber & the business if communication is not there?!? Take note BPI it can only get better; we learn thru our failures. I don't know how the actual manual labor/ craftsmanship is because we never got there so I can't give an opinion on that.

Janee M.

On Tuesday we made an appointment for today to check our water heater. We were given a time slot of 8-9 am so my husband took the morning off from work to be here for the appointment. At 9:01 a female from BPI called and asked to reschedule to 10-11am. After he explained that he stayed home just for this appointment she apologized and the phone disconnected. No one from their office ever called back. We are so disappointed in the lack of professionalism and level of customer service of this company.

Hank K.

They don't guarantee their work and they don't like to deal with warranties and I was an idiot for using them.

Service people were nice. We had them come out to repair and clean an tankless water heater was was having troubles igniting that was 1 and a half year old. So we paid them 450 to have them check it out and clean it. They solved the problem.

Unfortunately a few days later we noticed a small leak and a broken/damaged control wire in the same water heater unit. We called and they came out again and wanted another 100 dollars to diagnose the new problem. At that point I called another company and they came out, diagnosed (2 minutes later and free of charge) and repaired it free of charge since the unit was still under warranty.

Prez P.

Steve at BPI plumbing was so helpful and supportive. Just two weeks after close of escrow, I had a plumbing crisis. He understood my position, educated me as the detective work began to reveal cause and effect, was quite obviously knowledgable, and made an otherwise painful situation... dare I say... fun? Thanks, Steve!!

Frank C.

I couldn't have asked for better service. Ray came out and we had to troubleshoot a leak from the second floor dripping to the first floor ceiling. Found the problem, corrected it, done. Price was clearly explained on the bill. Excellent.

Jeff L.

I hired BPI to do a repair to my shower where the problem involved replacing a cartridge that failed.
Long story short, I was quoted on the phone for a $99 hourly rate plus the cost of parts. The job ended up costing $225 for 51 minutes of work. I asked the plumber to leave the part so that I could see what was replaced. When I looked up the part on Home Depot, it was $50, so I felt like the repair should have been in the $150 neighborhood.
When I called to question the charge the dispatcher tells me that the $99 fee was for minor services, such as a clogged toilet. What upset me is that I explained the issue over the phone and it clearly wasn't anything similar to a clogged toilet, so why wasn't I quoted the correct fee. What took my feelings to the next level is that the plumber did not give me an itemized receipt showing how he arrived at the total. He just wrote $225 = total, so there was no way for me to know what the amount was for the services.

Full disclosure - I had written a much more animated version of this review and Alex from BPI reached out to me to get more details. I recounted the events for him and he agreed that the language surrounding my situation was a little fuzzy. When this first happened, I was sure that BPI was dishonest and trying to do underhanded things. Now, I know that this was a misunderstanding and that Alex and team stands behind his customers. Alex refunded some of the money I was overcharged when he had no reason to. He already had my money and other than my obnoxious review, there wasn't anything else that prompted him to reach out.

Based on my interaction with Alex, I would give BPI another try, which wasn't how I felt at all before he reached out to me. Alex assured me that this was a training opportunity with his team and that the correct rates would be discussed prior to the work being completed.

Thank you, Alex, for restoring my faith in BPI plumbing.

Chris F.

I called BPI plumbing and set up an appointment with a quoted rate of $95 per hour. The plumber came and worked on a blockage in the drain of my kitchen sink for over two hours. They attempted to snake the drain but failed. He recommended use of a camera which had a flat rate of $250. I went ahead with the camera but they were unable to get an image due to murky water in the pipe. After 30 minutes of work, the plumber quoted me another $1,500 to rip up my floor, jackhammer through the concrete foundation, and repair the pipe under the house. At this point, I paid $195 for the unsuccessful snake and $250 for the unsuccessful camera work and was now looking at another $1,500 plus the massive inconvenience of having my floor torn up.

I decided a second opinion was needed. I contacted another plumber who came to the house for $75 per hour. He worked on the drain line for 4.5 hours and was able to clear the line with a snake. He also ran the camera through the now clear drain and was able to see that the pipes were in good condition. The other plumber fixed the problem in a single trip without the need to tear up my floors.

I understand that different plumbers have different skills and abilities, but I will not return to BPI Plumbing after this experience. I recommend shopping elsewhere. A good plumber who knows how to snake a line can save you a lot of money.

Ryan F.

Jessi saved the day !!!!

Let me first of start by saying no one like to have pluming issues, but if you happen to have some call BPI Plumbing and ask for Jessie. I had a tank-less water heater previously installed that was not functioning correctly. Jessi is by FAR the most knowledgeable plumber in the business. I have searched high and low for a company and plumber to trust my newly purchased home with. They not only delivered an amazing service, but Jessi also helped along every step of the way to make sure that I knew exactly what needed to be fixed and why. My only regret is that I did not use Jessi from the beginning (used another plumber originally). I will and have been recommending BPI Plumbing to all my friends and family. If you have any doubts in your mind, just ask to talk to Jessi and you will see what I mean by the caliber of service, integrity and knowledge, BPI Plumbing provides !