BPI Plumbing

Renee R.

Called BPI plumbing on a referral from another plumber. I needed someone that was willing to work on my mobile home that has stupid Quest pipe (gray pipe). My hot water pipe under the kitchen sink cracked on Christmas morning. So, the next day I called BPI and they said they could do it, and said they'd have someone out in an hour. Two hours later I called them back to see where the guy was, and just then he pulled up to my house. Two guys came in and when my husband explained our problem, the guy says ""Oh, we were told it was a WATER HEATER problem"". I specifically told the woman on the phone that it was a crack in the GRAY PIPE UNDER OUR SINK. So, the guy said he had to go get parts. The two men left, and were gone for over an hour, then only one man came back. He said he had to ""go back to the shop to get the parts"" , a piece of copper pipe that he connected to the gray pipe. We were charged $148 for parts and labor. Total. Not bad pricing, and we will be most likely use them again, because they work on gray pipe.

Tyler O.

Great people with impeccable customer service. Very fast to help you with eager and well educated staff and management. Would recommend to anyone!

G S.

Thank you Porter for the excellent, quick service! On a Saturday. Porter was professional, kind, and knowledgeable. I will continue to use BPI Plumbing in the future

Candace L.

I am so impressed with BPI plumbing that I felt a need to write a review. From beginning to end, they were very professional. Juan, the service repair man, was kind and extremely knowledgeable. When I called, I got an appointment right away. He was on time and courteous. He diagnosed and fixed the problem straight away. I actually thought it was something that would have been much more expensive, but Juan let me know that it wasn't. His honesty saved me a lot of money. I will definitely use their company again.

Justin H.

Luckily I live in an apartment so I don't have to pay for the work that was preformed, I had a leak on Friday in the ceiling and was on my way out the door for vacation came back on Monday and he had changed the whole pipe but didn't change the 90* and wouldn't you know come Monday there's another leak where he hooked it up at. The manager finally got smart and called bill Howe and within 2 hrs they were in and out.

Isabel G.

This call was not for my home, but the business I work with. Our business used another plumbing company, which I called initially. They did not have a plumber available and I needed someone out ASAP! I called BPI Plumbing and they were on site within an hour! I cant stress enough how this saved us at the office! Matt was GREAT! He was professional, kind and very knowledgeable. He took care of the issue and made the proper recommendations. BPI even took care of calling a trusted restoration company. The business and I will continue to use BPI Plumbing for our plumbing needs! I HIGHLY RECOMMEND BPI!!!

Jane C.

Communication has been very poor. Day 1: went to Lowe's to inquire about a water heater. Spoke on the phone to a Rennai water heater rep who said an installer would contact us within 24 hours to set up an appt. Strike 1: the call was 120 hrs/ 5 days later.
Linda/BPI plumbing called, we set up appt for Monday, Dec 19, 11am-1pm. Strike 2: a no show. Linda, however, called to apologize; something about a computer glitch. Another appt was reset for the next morning, Tue, Dec 20 at 8:15am. I decided to call at 8:30. Linda answers but doesn't introduce herself or name of company but just says, ""Hello.""
I let her know the nature of my call & she then said the plumbers GPS indicates he's on his way. Plumber calls at 9:08 & says he can be here soon. I now have to cancel because I need to get to other appts and to do list for my day (like finding another plumber). He says his window of service for my appt is 8am-9am. Let's note: he's calling me at 9:08. Strike 3. How am I to trust & rely on this plumber & the business if communication is not there?!? Take note BPI it can only get better; we learn thru our failures. I don't know how the actual manual labor/ craftsmanship is because we never got there so I can't give an opinion on that.

Janee M.

On Tuesday we made an appointment for today to check our water heater. We were given a time slot of 8-9 am so my husband took the morning off from work to be here for the appointment. At 9:01 a female from BPI called and asked to reschedule to 10-11am. After he explained that he stayed home just for this appointment she apologized and the phone disconnected. No one from their office ever called back. We are so disappointed in the lack of professionalism and level of customer service of this company.

Hank K.

They don't guarantee their work and they don't like to deal with warranties and I was an idiot for using them.

Service people were nice. We had them come out to repair and clean an tankless water heater was was having troubles igniting that was 1 and a half year old. So we paid them 450 to have them check it out and clean it. They solved the problem.

Unfortunately a few days later we noticed a small leak and a broken/damaged control wire in the same water heater unit. We called and they came out again and wanted another 100 dollars to diagnose the new problem. At that point I called another company and they came out, diagnosed (2 minutes later and free of charge) and repaired it free of charge since the unit was still under warranty.

Prez P.

Steve at BPI plumbing was so helpful and supportive. Just two weeks after close of escrow, I had a plumbing crisis. He understood my position, educated me as the detective work began to reveal cause and effect, was quite obviously knowledgable, and made an otherwise painful situation... dare I say... fun? Thanks, Steve!!