Boyle Plumbing and Drain Cleaning

Jo D.

We just had the most pleasant experience with a very helpful service technician, Rich from Boyle Plumbing. He was friendlly, knowledgeable, and went the extra mile to try and solve our drainage problem. Thank you so much Rich!

Ian J.

What a joke of a company. Do not use!!! I called them out for a blocked toilet, the first person arrived on time and spent 4 hours trying to unblock the toilet. He did not have the correct equipment and had to go to the local hardware store to buy the equipment. After four hours, much of which was spent on the phone with his ""supervisor"" a second person arrived to help. The two of them spent another hour trying to clear the blockage and then gave up. They then told me that to clear the blockage they needed to do an extra $1,100 of work. I declined an dcalled another plumber who arrived the following morning and cleared the blockage in under an hour.
Once again, incompetent rip-off artists.

Leeann H.

If I could give this company negative stars, I would. I had to have this company come out FIVE times to fix a leak in our upstairs bathroom. My home warranty company required that I use them, which is the only reason I allowed them to even come back a second time. They were a bit rude on a couple of the occasions, did not do what they were asked to do, and even billed my home warranty company for services they did not perform. They also told me they wouldn't fix something because my warranty didn't cover it, when in fact the warranty company misunderstood the initial report the plumber gave, and WOULD cover the part. They just left my house and did NOT replace the shower gasket that was considered to be a problem, because they could not find it to be leaking at the moment. I will never allow them to set foot in my house again!!!

Brooke H.

My bathtub updtsird had a leak in the faucets which was discovered by Ryan Boyd of Boyle Plumbing. He fixed that and gave me the name of a company that would repair the water damage to the downstairs bathroom ceiling. Ryan Boyd of Boyle Plumbing had been here about 2 weeks ago because both my toilets were leaking. He fixed them in no time. He saved me a lot of money because my handyman wanted me to buy new toilets and was going to charge me $1,000 to patch the ceiling. Because of Ryan Boyd's suggestion, the companay I hired only charged me $200. Boyle Plumbing was sent out to me by American Home Shield and worth every penny.

T B.

NO GOOD, INCOMPETENT, RIPOFF DOUCHE BAGS!

Their ""plumber"" came out to fix a leak under our sink as a home warrant contractor. After spending 1 1/2 hrs replacing an angle stop their rep tells my wife for $100.00 they can fix the down pipe from the sink strainer. ""It's not broken, will need to be fixed. I can do it now for $100.00"" WTF? If it isn't broken, then why fix it? When she declined, he left and over the next few days water starts collecting under the hardwood floor near the sink.
Another plumber came out and determined that the down pipe that ""will need to be fixed"" had a crack and was clearly broken when the Boyle rep was out.

Synopsis: Boyle's plumber, if not unethical and illegal was at a minimum lazy and incompetent.

My opinion:

1) He should have recognized the down pipe was broken and needed to be fixed (which was covered under the warranty contract ANYWAY)

2)Saying he'd fix the pipe (broken or not) for $100.00 when it was covered seems shady. I even spoke to his boss at Boyle who at best gave me the ""Well, it seems like there's conflicting statements"" back pedal.

Glean from this (and the other reviews) what you will.

Lita B.

Really wished we looked at these reviews prior to having our home warranty agency Fidelity National refer Boyle Plumbing to us. It would have saved us a lot of precious time, energy, and sanity which could have been used for something else more worthwhile. In retrospect, I could totally understand why they got an F from the BBB. Boyle Plumbing was our intro to home ownership repairs and who NOT to hire.

Since plumbing projects can be time- and labor-intensive, I let it slide that the plumber came 2 hrs. after the estimated 4 hr. window timeframe. Strangely, our home warranty picked this out-of-town plumber which is located in Windsor-- at least 1 hr. + away from Napa. But being tardy is the least of this plumbing business's troubles :( The plumber they sent out was clearly a rookie who was truly unprofessional and clearly did not know what he was doing since he had to call his supervisor/plumber mentor at almost every step. For instance, isn't it standard practice to turn off the water valve prior to starting the plumbing work? Unfortunately for us, the plumber they sent out forgot this crucial step so our bathroom floor was covered with water when he opened the bathtub pipe. After he ran out to shut down the water valve, he then proceeded to track mud onto my hallway floor, rug, and bathroom mat... Yikes. :( Use of shoe coverings is not a standard practice with this plumbing agency. He apologized for the mess and said he'd clean it up. Little did I know till after the fact that he dried the mess up with MY clean towels, which he left sopping wet in the bathtub... WTH. Of course, he didn't have the right shower cartridge to fix the problem. So he'd naturally have to come back most likely in 2-3 days. Surprise... They had to cancel our 2nd appointment for 1 week later because they ordered the wrong part and/or it didn't come in yet. During this 2nd appointment, the same rookie plumber cleaned up another one of his water messes with another one of my shower towels (aren't they suppose to clean up their spills using their cleaning supplies?!) and said we'd have to schedule yet another appointment with their ""master plumber"" because he didn't know how to fix the plumbing problem. Right then and there, we knew that we had to fire their sad agency b/c we had enough of their excuses. And our poor young son had to have showers for the last 3 weeks instead of calming baths. Basically the whole grueling adventure with Boyle
Plumbing was an agonizing 3 week process without a completed job.

Thankfully, the 2nd plumber Fidelity National referred us to was a local plumber Ken Mays Plumbing in Napa, which I HIGHLY recommend. They were professional, took pride in their work, and completed the job in a reasonable manner.

Avoid Boyle Plumbing like the plague. They do not deserve your patronage.

Pipi B.

This company is a rip off.
They are using a different name now, because their former name received a F with the Better Business Bureau: Boyle Plumbing

I have First American Home Owners Insurance who are using this company, despite their F rating. Once you have problems with a service company they assign a different company to you.

They claimed they did and had William Ford plumbing call me to set up an appointment. They called and an appointment was made. The morning of the appointment I dialed the number they called me from to make different arrangement, and ""Boyle Plumbing"" answered the phone.

Bottom line William Ford Plumbing and Boyle Plumbing are the same. And Boyle Plumbing has a F with the Better Business Bureau.

Bethany B.

Wonderful service! I had plumbing issues in 2 bathrooms, and a leaky sink. I called Boyle, and got service the next day. Albert was very kind and professional. Only took about an hour to fix everything. Great job!!

Violette M.

I have Fidelity Home Warranty company which recommends Boyle. They say I can use someone else (like Dolcini), but then I would have to pay out of pocket and get reimbursed...
So, I have dealt with Boyle 4-5 times now. I have had two great experiences, with two different plumbers, and one not so great with a guy that seemed irritable. But, I do have to say that Ryan was the best and quite a big help recently. There was some moisture under our toilet and he removed it and saw that the wax seal had never been compressed. He helped us move forward and get on with subfloor fixes, and then he came back to re-seat the toilet. Everything is working well now, and his friendly attitude and obvious competence made the experience relatively stress-free. Boyle can be a good bet, especially if you ask for Ryan. I think the other guy who was really helpful might have been named Bill (older with a moustache) ;)

Estelle M.

After making a claim with my insurance company, I received a call from Boyle Plumbing to set up an appointment. Reviewing comments on Yelp I was very worried about the service I would receive. Not sure why there are so many negative reviews but they clearly deserve 5 stars! They called me within an hour of making my claim with the insurance company. Offered several choices for visit to hourse including Saturday. The repairman arrived early. He was professional and polite. Within 2 minutes determined the cause for my leak, had the parts in his truck and within 15 minutes the work was complete. Completely satisfied with Boyle Plumbing.