Boyle Plumbing and Drain Cleaning

Andy L.

The worst plummer ever. DO NOT GO TO THIS COMPANY. I paid for my service and nothing has done. They lied, the technician is lazy and . The worst one ever. Look at the star rating. Took your money and left you doing the job yourself. I'm so very mad at them and will make sure that people out there knowing their TERRIBLE SERVICE. Making a home owner mad is not a good things. Good luck Boyle Plumbing for your terrible business.

Megan M.

DO NOT USE THIS COMPANY!!! AHS (American Home Shield) likes them because Boyle will find a reason to not have the repair be under home warranty. That is why AHA uses them as first call. Boyle lies and they are a huge rip off. They took total advantage of my elder mom. If you have an AHS policy, do not let them send Boyle. They have other plumbers that are reputable. This is a filthy company!

David A.

Their so-called ""customer service"" is the worst I've ever encountered. They barely answer their phone, put one on hold forever, say that the scheduler is on another line, and never call back! It takes weeks for the simplest repair to take place, and not all technicians are very well trained. Albert is excellent! I've put them on my ""Refused List"" with AHS.

N E.

These clowns came to my house, couldn't find the cleanout, then left without doing the job. When I showed them the cleanout, they wouldn't do the work. Lazy, useless and rude. That's how I'd describe Boyle

david f.

Worst plumbers in the Bay Area and they work for AHS so you know they are bottom feeders. After delays in response that just unconsciounable, they have sent me plumbers that are either rude or incompetent or both. They messed a recent sump pump job and voided my insurance coverage--which I promptly cancelled. The plumber offered to do the work ""outside of insurance"" for 3 times the actual cost of the pump and this after collecting the $75 service call fee. Avoid this plumber and their criminal employer, American Home Shield at all costs.

Jared A.

Not surprised to see so many 1-star reviews.

We didn't have heat in our house for over a month. Our home warranty company dispatched Boyle to our house after another HVAC vendor had installed a new boiler HVAC guy thought we had a separate plumbing issue. When Boyle arrived, technician said everything looked fine with out performing any diagnostics or check up on the system itself. Despite me telling him the entire background story and asking him to check the boiler and associated plumbing, he did nothing except call the manufacturer to check on an error light which ended up not being an issue.

Fast forward 1 week - still no heat! Boyle said they would send a technician to my house again. When they didn't show, I called the office. Office basically said they refused to come since my warranty company wasn't going to pay them. Fair enough. I then simply asked to have technician call me so I could explain the situation. Did I receive a call? Nope!

This company seemingly has no concept of customer service or just regular decency. I understand there was an issue receiving funds from the warranty company, but would think I deserve a call at the very least, to say you won't be coming.

Maria S.

I, too, like Greg B, saw the bad reviews, and was initially tempted to ask my home warranty company to send out a different provider to take care of our toilet problem and faucet mechanism leak. (We had water gushing up from under the toilet each time we flushed it.)

I decided to give Boyle a chance, and they really did come through for us. They were slightly slow getting back to us, but it was over the New Year's holiday, and we did not have an emergency situation.

Once the appointment was made, a technician named Sean came promptly, and at the top of the time window given. He was personable, courteous and professional. He stayed ""on task"" and had minimal impact on our household.

He had all of the equipment and supplies needed on his truck and took the time to clearly explain the problem and how he resolved it, educating us on how our equipment worked. He took good care to prevent any damage to our home and cleaned up immaculately!

I am very happy with the service we received and would not hesitate to allow my warranty company to send Boyle Plumbing out to do a job again.

Tracy C.

Worst experience ever. Only gave them one star because I had to.

I was told on a Fri we needed a new water heater. Someone was to call us to set up an appt. I called the next Thurs to find out what was going on and was told we had an appt scheduled that day from 10-2. When I asked who made the appt I was given attitude.

Sat home from 10-1:15 and received a call that they were running late and it would be more like 3.

At 3:30 received a call from tech letting me know there was no way he would make it and that he had me scheduled for 9-1 the following day.

I apparently have nothing better to do with my vacation time from work then sit around waiting for Boyle I guess.

They did not show up for their appt the following day so we asked for a new plumber.

The new plumber fixed the temperature gauge for $200 and 20 min the same day...anyone surprised that we didn't actually need a new water heater?!

Greg B.

I recently had Boyle out to the house for a water heater repair covered by our home warranty. After reading the reviews, I was prepared for a horrible experience, however in reality what I experienced was much different. The technician came out and diagnosed the problem, got the approval from the home warranty the next day, and then came back to replace our water heater. Overall I had a good experience with Boyle.

T B.

Actually, zero star.
AWFUL! AWFUL! Extremely unethical and dishonest! I question whether they're properly licensed.

As others who have posted here, we were referred to Boyle by AHS. They came out 2 years ago and insisted they couldn't unclog our plumbing and talked us into installing a new clean-out ($1000). We've had more trouble with our plumbing in the last 2 years than we've ever had since owning our home. We've since discovered that they installed the clean-out pipe unevenly so that water backs backwards into the house instead of out to the street. They also tried to talk us into installing a water regulator, saying that without one, our pipes would burst. We had one already. He just didn't know where to look. He looked for it in the backyard; water regulators are usually installed at the front of the house.

Today, sadly, AHS had no plumber other than Boyle to service us. So we had no choice but to call them. The guy who came out looked down the clean-out pipe, cringed, muttered, ""I love my job...I love my job...I love my job,"" then asked for gloves and proceeded to snake the clean-out like he'd never touched plumbing before. After a couple of minutes, he said he couldn't unclog the pipe because of excessive roots. He called AHS and reported this, so of course, AHS denied our claim. He told me that even though AHS won't cover the service, he can still try to snake the pipe for $250. I asked to see the roots. He uncoiled a bit of the snake and showed me a small sliver,1/4 of an inch, of hair (it wasn't even roots)! I was appalled. It was obvious that he was embarrassed so he said there were more roots embedded further down the snake, so of course, I asked to see that. He uncoiled, and uncoiled, and uncoiled...nothing! He totally lied to get us to pay more.

Needless to say, I have a complaint in to AHS and they've agreed to send out another plumber for a second opinion.