Boulden Brothers

Lon S.

I had Boulden Brothers come out and service my heater/air conditioner that was working. I was told I needed to do $1800 worth of work to get it working well. I did it. One thing was an expensive clean the fan motor. Two weeks later the gas went out and I did not realize that at the time, looked at the filter which was just cleaned and was not clean. The same service technician cam out to check it out and talked me into a modification to use disposable filters, but did not bring any with him when he made the modifications. I had to go buy filters, I put one in and there were air gaps all around. I called Boulden Brothers and they finally sent a senior technician. He explained 4 more reasons why the modification did not work. He came out and replaced the modification, for more money, and told me that it may not work well because the fan motor was dirty. I said, you guys just cleaned the fan motor for $800. He looked, yes they did. He said it was not clean and then he had to work another 45 minutes to clean it. Was the rest of the $1800 done correctly, who knows. When they care, Boulden Brothers can work well, however, they often do not care.

Rob P.

Well, for those of you out there who may have thought that Boulden Brothers was one of the last remaining reputable HVAC companies in the area, sorry to disillusion you, but they are not. Its easy to correct an issue after you've been ""caught"" and confronted about it. However, its a whole other matter, and better, to avoid allowing the issue to occur in the first place. Other than existing warranty work, I would avoid these guys for new projects!!!
I would stick with small local guys.

Ruth L.

Don't believe the ""we come the same day"" bait and switch advertising. they open at 8 am. I live chatted with a service rep at 8:30 am who said it would be no problem and was sending my info over to the office. I called at 9:15 am. By that time their limited same day appointments were gone. So they use the ""we're available same day"" ploy to get you to call them, then they don't have any appointments.

Tom E.

Put in tankless hot water heater and changed all piping to propane and removed upstairs pipe connector for stove. Changed to flex hose (not code) and now I have to replace all piping in order to put stove in per CODE. Do not trust. Use shortcuts and don't follow code. If you use make sure the have a permit. Poor craftsmen!

Lisa G.

Had them for a routine maintenance only. House is cooling fine. Was told that I had a leak and the ""old"" refrigerant"" was $525 per pound and that I probably needed 2 pounds. Was also told that I needed new parts and that i should consider replacing my 13 year old unit (that I purchased and had installed from them) because the lifetime of HVAC units is only 10-15 years. I also had the entire compressor replaced under warranty 4 years ago! I didn't believe what the tech told me but to be sure I had another company come out. They showed me the gauges and said that everything is fine and I do not have a leak or need more coolant. BTW, they said that their price was $135 per pound! THIS COMPANY WILL CHEAT YOU! get a second opinion!

Adrienne Y.

We selected Boulden Brothers because they were a local family business and wanted to support them. My parents purchased a new Air conditioner Unit and over the last 2 years have been going back and forth we them that the house is not getting cold. Each year come out charge my parents and say nothing is wrong. Finally this year I hired a third contractor and he found there is a leak and we have been waiting for over a month for a part and very little communication except the part has not come in. I have escalated and still waiting. Very frustrated and feel like my parents have been taken advantage of.

Robert D.

Boulden Brothers installed a new gas furnace in my house in December 2015. Two weeks ago, I come back to my house on a Sunday from a couple days at a funeral to find my house frigid...48 degrees, mid-Feb. I call the company's emergency line and eventually get a representative on the phone. He tells me that no one is available for emergency service and that I would have to wait two days, till Tuesday, for a technician. I told him my house was quite cold. His reply was that he could ""google"" another company to see if someone else could respond.

Well, I did that and had a tech at my door at 0800 hours Monday, the next morning. This tech tells me that Boulden left all my furnace documents inside and that they eventually broke the blower motor. He then showed me the paperwork (I wondered why I couldn't find it when the heat went out) he pulled from the furnace (it was that model's) and pictures of the problem that he took. He said that I should go back to Boulden for an explanation.

I sent the pictures to Boulden. Well, after a week of back and forth, I am told that I never asked for an emergency technician that Sunday and that I chose to wait till two days (in 48 degree house) for for the appointment. That they never left any paperwork inside the furnace and if I had asked on Sunday, they would have sent a tech out to fix the problem right away under warranty. Hmmm, no mention of that in my two phone calls Sudnay and Monday, with them. So, too bad for me. It cost me a $1,000 to learn about bad customer service.

Jeffrey L G.

Buyer beware ! Boulden Brothers do not honor their warranty. After just five years a complete HVAC system that they installed for me failed. They told me that the 12 year warranty that they sold me with the system was no longer valid because I had sold the home to my daughter. At no time did Boulden tell me that the warranty was non-transferrable and this was never mentioned in any conversations, e-mails or on the contract that I signed for the installation of the system. Their solution ? Spend $ 16,0000.oo to replace the entire system.

dj b.

This crew is great. Honest, straight talk every time. 4 different guys over different jobs. Same result. Great work and consistently professional, smart, and honest crew.

Richard B.

they came to do job i requested, priced the job $2400. to make a long story short i completed the job the problem is fixed for $6.00. if you call the guys to do a job make sure you have a pocket full of money.