Botham Plumbing & Heating

Alex K.

Had a very helpful phone conversation where he diagnosed my issue without charging anything. Have detailed thoughtful instructions. Even if they don't end up fixing my issue, I'll definitely use this plumber again

Marco P.

Great guys, did a near-impossible job and kept in good spirits the whole time. Very friendly and will do what it takes to get the job done. Highly recommended!

Tom B.

Well, I would NOT use these people if you have a fairly new heater that probably only needs repair. These guys wanted to charge me $300 for a service call and 145 for every hour thereafter. Then I learned all he wanted to do was to see me a brand new unit for 2200$. Had excellent and inexpensive repair service done by Universal.

Todd G.

I simply called for plumbing advice and the gentleman that answered took his time to make sure i knew what to do and how to do it. If i need a plumber to actually take it to the next step, i would call nobody else but Botham P and H. Thanks bro for taking the time to help me with the info you brought to my attention.

Lorene B.

They were very clear about their costs, came on time, and did excellent work. Can't ask for more than that.

Eric J.

I had a great experience with them on 10/6/15. Needed a few repairs done asap before some guests arrived. I called my usual plumbers. They couldn't come due to heavy work loads. I searched on Yelp for Santa Monica plumbers. Botham was the first result. I called them after seeing their great rating. Jerry picked up the phone himself, right away. I explained my situation. He said he would be at my place in one hour--nice.

Jerry and his guy arrived ahead of schedule. When I answered the door, Jerry introduced himself and presented his business card--very professional. They came right in and got to work, explaining their schedule was full and they didn't have a lot of time. They invited me to stay engaged as they carried out the repair work. Why? Because they felt it was important for me to understand what was happening so I could a) understand the cause of my issues and b) maybe fix them myself next time. Nice. I can't recall the last time a repair man bothered to educate me. Jerry unclogged one of my bathroom sinks then had me do the other one so I knew how to do it myself the next time. Of course, this took up more of his time. I appreciated his patience.

One of my issues was related to half-ass work done by a previous plumber. He explained the way it should have been done then showed me how. It involved a time-consuming process of removing bathroom cabinet drawers so he could properly tighten a joint, something the other guy didn't take the time to do, resulting in a leak.

Even though Jerry explained up front that he only had a limited amount of time, he was kind to accommodate a few ""oh, by the way"" requests I didn't mention on the phone. It was as if he took pride in restoring the plumbing in my home to his own personal standards. I appreciated this.
At the end, he presented and clearly explained his bill. The price was more than fair, given the great service and education I received. I highly recommend this shop.

P.S. I even called Jerry back later that day to ask a question unrelated to the repairs he did. Again, Jerry picked up his own phone when I called and patiently helped me through the issue.

Sean B.

Jerry is fantastic! I had an issue on a Sunday afternoon and he was on sight trouble shooting it within 30 minutes. And he felt super honest too. Highly recommend!!!

Brandon W.

Pros - They come quick and get the job done which is nice

Cons - Jerry the owner was acting like our job was too small for him and he said he had people who pay him big money to see him. When he went over the pricing he threw in some completely different numbers then discussed over the phone then pulled the ""i am going to waive this for you"" card. I wouldve never even had you come if you charged these prices from the get go. Also the manner in which he was speaking to me was completely unprofessional, i needed the job done so i didnt argue but i will not be return customer.

Treat every customer with respect and you will earn their business for life!

J. E.

Jerry is AMAZING. I manage a small business in Santa Monica, and our toilet had gotten clogged up. Because we're currently understaffed, I have to make sure I'm on top of everything around here, so adding something like a clogged toilet to that list was not ideal --but Jerry and his partner came within an hour of my calling him and saved the day! He was incredibly friendly, and worked quickly and efficiently. And the best part: they cleaned up after themselves and left our bathroom looking spotless. Truly a wonderful, professional company. I wouldn't recommend anyone else.

Chris T.

I had a great experience with Botham Plumbing. I'm pretty confident the guy who came (Jerry) was the owner because he looked respectable and was extraordinarily professional. He just needed to snake my sewer but did it quickly, thoroughly, and didn't charge a lot. Overall a very positive experience.