Boston Drain Company

Jay W.

Boston Drain nailed it. Had a tub clog Rich came by and cleared it out no problem. He knew exactly what he was doing. Complete professional got the job done and the price was absolutley reasonable. I am Boston Drain for life.

liz c.

I definitely recommend this company.

I had a clogged drain causing a pipe to leak in the basement, and they were able to come within an hour of my call, identified the problem, and fixed it. They also offered recommendations on how to avoid the clog in the future, and noted that there was another plumbing issue (unrelated) in my basement that I should address asap. (Neither of these were things they could hope to profit from, the guy was just very helpful.)

The man who did the work was very pleasant and efficient, the cost wasn't outrageous ($150), and they gave a 3 month guarantee on the work.

The woman on the phone who took my initial order was very nice, and she let me know when the truck was on its way.

I hope I don't need to use them again, since drain issues are never fun, but if I do, I will certainly call them first!

Alessandra A.

I wouldn't of gave these people one star if I didn't have to. I called simply asking what time they would be down and the guy was screaming at me telling me to find someone else. He then hung up on me and I called back asking for the boss he continued to scream and me. I actually cannot believe I was treated like that. DO NOT use these people. Disgusting I'm so upset.

Rachel R.

I was in a real bind, as I had guests staying in my house and both toilets clogged up! I was out of the country, but Boston Drain made it over to my place and solved the problem in under 2 hours! Hurray! Also, there price was very fair for an emergency job.

J T.

I called on a Sunday and was able to have someone come hours later to fix a problem with my toilet by snaking it out. I also was happy about how nice and friendly Mike (the guy fixing the toilet) was and how he gave me a special rate because Boston Drain does a lot of business with the building I live in! Much cheaper rate than Roto Rooter which I wrote a review on.

Allie C.

This is a review for the Boston Drain in Dorchester.

The first time I used Boston Drain, I was really happy with them - our toilet was overflowing into our basement and the plumber who came out was extremely nice and thorough, and figured out that our neighbors were flushing baby wipes down their toilet (never flush baby wipes!!) and clogging our street's sewer line (this is after we paid our regular plumber $300+ to snake the toilet just to have it overflow again).

That was about a year and a half ago. This summer, we decided to install a sump pump in our basement because we were having issues with water in our basement after heavy rain. I called Boston Drain twice over a period of about a month and the woman I spoke to said that the plumber who installed sump pumps would give me a call to set up an appointment. Well, that never happened and we just got a ton of water in the basement. I'm disappointed because I was really happy with them when they came out before but they seem to have some customer service issues. Won't be calling them again.

Grace C.

The folks at Boston Drain were excellent. They were the third set of plumbers / drain specialists ( first two were unsuccessful) I had over to get a kitchen drain un-clogged. They found the clog 70' feet down. I live in an old brownstone and they had ample brownstone / back bay experience. They were friendly, funny, optimistic and well, solved the problem in an hour...after others had tried for days. I highly recommend them.

Sean C.

These guys are jerks. Spotted one of their trucks weaving in and out of traffic on route 24 south during rush hour. Almost hit me and two other cars. Driver had the window down and was screaming at other drivers and terrorizing them!

HQ L.

I though Boston Drain Co. was pretty great. They came when they said they would, their prices were fair and Dan, who un-clogged the drain in my house was really nice, calm and thorough guy. The only reason I didn't give five stars is because the woman on the phone was surly.

Richard H.

Make sure you are talking to Boston Drain Company at (617) 265-8888 out of Dorchester (Mattapan). I am in Newton and have used them for over 10 years (unfortunately I have a recurring problem with roots) and they have to come once or twice a year. The ONLY time I've had any problem with getting a quick response was one time during a period of heavy rains in Boston, and they were giving hospitals and businesses priority service. They were very honest and told us it would be several hours. Usually they come in 2 hours or less. They ended up coming to our house later that day at 10:30 pm! Every service man has been polite and helpful. I would not use anyone else.