Bonfe Plumbing, Heating & Air Service

George D.

EXTREMELY OVERPRICED! It took them an hour to replace a part on my furnace that has a retail cost of $130. They billed me $800! I called them to understand why the bill was that high. Receptionist told me her manager would call me back. Never heard from them.
Make sure you call your utility company, or a different contractor. Do not make the same mistake that I did. Do not use Bonfe's.

Alan H.

Three tune-ups on three working boilers in three hours = three houses without heat. You decide.

As a landlord I like to make sure my boilers/furnaces are in good shape before winter. This year I contracted with Bonfe Heating to check these out: clean burner, check pressure and CO levels. Here's the results:

Boiler 1:
Bonfe Heating: they pulled out pilot assembly, broke wire, and called to say it couldn't be fixed and would be $350 to replace; result = no heat for the night
Boehm Heating: they reattached wire, checked CO and cleaned burner for cost of normal service call

Boiler 2:
Bonfe: they checked CO and called to say levels were too high, by law boiler needs to be shut down immediately and would need to be replaced (for $4-5,000); result = no heat for the night
Boehm Heating: they checked the CO levels and found them to be within legal limits and restarted boiler speculating that Bonfe didn't conduct reading properly

Boiler 3:
Bonfe Heating: they supposedly checked the boiler but ...
Inspector: During a TIH inspection the following morning, the inspector reported that the boiler was in fact not cleaned and that the heat was left off (the house was vacant)

Bonfe's service manager and GM defended their work saying that they do not like to fix things but prefer long-term, i.e. more expensive, solutions. They did agree to refund the cost of their calls but not the additional expenses I incurred.

Incompetence, deceit, high standards?. You decide.

Bryan E.

We had Jon Tripp with Bonfe come check out our boiler furnace for the winter. He was very professional, courteous, and wore slip on booties. He educated us on the proper annual maintenance for our radiators and what ideal pressures should be.

Thanks Jon!

Matthew R.

Did this using a Living Social Deal. The scheduling was easy, communication clear, and Tom was a very knowledgeable technician. Glad I did it.

Rick K.

Bonfe did a great job. Our AC went out and they answered my call on a Sunday right away, gave me the time the scheduler would call me on Monday. Monday the scheduler called right on time, technician Zach showed up when he said he would and the repair was done as needed. Very professional, wore shoe covers in my house and had a big friendly smile the whole time. Highly recommend them.

Joe I.

I hate to say it, but I agree with the other 1 star reviews here. Our recent experience included a plumber who was not only rude, but was also sloppy in his work and only grudgingly willing to clean up the huge mess he made, which resulted it wrecking some the wood baseboards in our kitchen. All this after three days of their scheduler calling to say they could not come at the time they said they would previously. They send out cute emails, but are WAY overpriced for the service they provide. I do not recommend at all.

N M.

Terrible. Avoid this company like the plague. Not only did they call TWICE to cancel on me at the last minute (don't they know what an appointment is?) but then the guy tried to cheat us out of $1400 by saying we didn't have the correct circuitry for our central air. We decided to get an estimate from another company (Brothers, which was great). Turns out our circuitry was just fine. For a mere $100 they had our AC working beautifully. So yes, the technicians at Bonfes are either liars or incompetent. I'm not sure which is worse.

Sean K.

This is our 3rd or 4th experience with Bonfe's and they are great! Our Technician, Tom K., was courteous and explained things clearly. He put on boot covers before coming into the house to make sure he kept our carpets clean - a nice touch. We used to call another local company, but they were so small that you could never get them to call you back unless you happened to catch Dad or Junior in the office. No problems with Bonfe's - they are great at communicating with us and scheduling is easy. Every technician we have had has been pleasant, professional, and quick. Keep up the good work.

D M.

Bonfes has been a huge disappointment in my opinion too. I have been here every time a technician has come. My husband was not exaggerating. Back in November when they continually called us to schedule a ""cleaning and tune up"" I called and scheduled one. The technician came out and was down in basement for approximately 15 minutes; came up and said I am not going to clean the furnace as u just had it installed in August... (Well then why did u waste my time having me schedule a cleaning?) Nor did the technician even change one of the filters!

Furthermore... there is no ""payment"" plan. we pay this bill the same way we do all the others.. when it is due. We were told when we signed up for this ""protection"" that we needed to pay either by check or credit card... So what is the problem with paying by check when the bill comes due?

As of August when our ""contract"" expires, we will NEVER use Bonfes for anything ever again. We just used the scheduled maintenance in May and the ""technician"" disconnected the renters A/C and never hooked it back up again! We did not know for two days that the renters had NO A/C. I did call Bonfes and told them we were very disappointed in the appointment as now the renters had no A/C at all. They did send a technician out that same day and he did fix the A/C... But overall, we are very unhappy with Bonfes. If u ask us to pay $78,00 per month, we expect u to actually DO something for that money.. My husband was not exaggerating.. I have been here every time a technician has been here. WE would love to see a refund of the $78. for the last six months as we have not gotten our money's worth and poor service except for the one ""emergency"" call in May.

Emily C.

Very pleasant experience. I called Bonfe at 8PM the night before and they had a technician (Wyatt) at my home by 10:30 the next morning. He was professional, courteous and explained what he was doing before he did it. Overall good experience.