Bonfe Plumbing, Heating & Air Service

Jen O.

Be careful and do your research before agreeing to any of this company's work. They told us a part on our heater was out and they could replace it for $199--today only! Usually it's a $350 charge (sketchy sales pitch). We went online and it's a $1.99 part that is easily and safely self-installed.

The technician was nice was but their sales tactics are aggressive and deceptive.

Rob S.

DO NOT EVER, EVER, EVER USE BONFE!!!

We purchased a home and the realtor bought a 1-year Bonfe ""Home Warranty"" for us. When we woke up one morning with no hot water, we contacted Bonfe. A ""technician"" came a day-and-a-half later and put a new T&P relief valve on the water heater (in about 15 minutes) and only charged us $95 on top of the ""normal"" $478 charge that was covered by their ""warranty.""

Of course it happened again 6 times in the ensuing weeks (I re-started it myself every time) and I wrote a very detailed 3-page letter with 8 pages of photos requesting a REAL fix or replacement, upon which ""Warranty Manager"" Mark Esperson responded the next day:

""...The pour (sic) quality of the water heater is not on us. If I were you, I would call the company that put the water heater in. You may have a warranty on the water heater with them. Let them replace it for you.""

Of course the previous owner had put the water heater in years before, and Bonfe knows very well that warranties don't transfer to new owners, but there is no sense in trying to communicate with them. Besides--we had a new 1-year Bonfe Warranty! But they were not going to honor it!

We got a REAL plumber to put a new water heater in: 50 gallon state-of-the-art for under $900 complete. As to the 1-year Bonfe Warranty: I'll sell it for $1

(By the way, it doesn't take an English teacher to quickly tell that many of the ""testimonials"" on this website were written by the same person!)

Td B.

No stars for this place. I had them out to my house to look at my furnace since it didn't work this fall. We live close to bonfe so we called them. A tech came out, spent a long time looking at my furnace with a confused look. As I watched him he seemed to know nothing about what to do. He looked at me and said your furnace is bad I'm gonna call a senior tech to look at it. He left us without heat. We have kids might I add. A senior tech showed up. I've never heard of a company sending out a senior tech. The main tech should be able to fix or resolve and explain the issue. In comes the senior tech. All sales pitch. Looks at our furnace and said its old and can't be fixed. He never tried to troubleshoot it. All sales. He pushed us to sign a contract and then tried selling a service contract. We said we need to have a second opinion. He then planted a yard sign in our yard. It had a bonfe logo on it and then proceeded to say they were hiring on it. Nice. A advertisement for them hiring. I see why they are hiring because the can't fix anything. They said $12000+ for a new furnace and ac. We had 2 other companies out. Both much lower and didn't push to sell. We chose Boehm heating company. They actually got the furnace working and said to call them if we wanna replace it. We decided to replace it since it was over 20 years old. They were half the price, for a complete furnace and a.c.,never pressured us and knew what they were talking about. They were amazing, courteous and clean. There is a reason they don't need to advertise. We also found out half of the people in our neighborhood use Boehm. We will always recommend them and never bonfe again. Make sure you get a second opinion if you have bonfe in your house. And never sign a service contract. New equipment doesn't need to be serviced every year. And it should be warrantied by the company that puts it in for at least 10 years which is a manufacturing warranty carried on by a good respectful company. Boehm actually doesn't sell service contracts to lock you in and said to call them i n 3 years or so for a tune up. Unbelievable difference in companies. And no yard sign!

Scott H.

Had Bonfe install a new 220 V circuit and provided great service.

Chris C.

I had this company come to my rental house to repair my furnace. They quoted me 900+ dollars to repair a part that costs 187 to buy at sears.. I feel since i live out of state this company tried to take advantage of me. I talked to the manager and he stated that they charge every customer about a 600% markup on every part. This has blown me away.. I have sent the company away and will never recommend this company to anyone else.
I would suggest to stay away from this company

Barb S.

The utility tub in our laundry room wasn't emptying after doing a load of wash and it appeared the floor drain was clogged too. Since it was Sunday I looked online for a company that would send someone out and found Bonfe. Since I had seen many of their trucks around the Twin Cities I figured they'd be a good company to call. The customer service person who took my call was very courteous and said that someone could be out that afternoon. Eric was the tech who arrived and when I showed him the problem he said he could fix it and probably be done in 20 minutes. Well, first of all, he tried to pop off the floor drain which he said was stuck so he'd have to take apart a pipe and cable the line through the pipe. He began but found that his cable wasn't flexible enough so he went and got another drum with a more flexible cable. He cabled the line 30' which helped a little bit but it was still draining very slowly. He told me that I had 2 options - #1 was to ""Jetter"" the line which would cost $1,800 and if that didn't work then we'd need a new water line to the house which would cost thousands more. I told him that we'd discuss and get back to him. The encounter cost $250 which I wouldn't have minded had he fixed the problem. On top of that, Eric didn't clean up the stinky mess that he made.

We ended up calling another sewer service that came highly recommended by a friend and they were able to come out on Monday. That person was able to pop off the floor drain (the one that Eric from Bonfe said he couldn't budge) in about 5 seconds. He then cabled the line 50' and the floor drain and sink instantly began emptying very quickly and working just fine. He also cleaned up his mess very nicely and only charged $97.

I am very, very disappointed in the service that I received from Bonfe and the lack of knowledge about the job that he came to do and will never use the company again.

mark c.

We had a pilot light out on our water heater. We couldn't get it lighted. Turns out that with the new igniters you need to hold it down longer to allow more gas in the chamber. The technician took 5 minutes to accomplish this. Charge: $167.

Jen C.

The tech was nice and friendly and they do nice work but last time they were here they hammered a Bonfe sign in my yard without asking. That's pretty distasteful if you ask me. I'm not sure how I feel about that situation.

Sarah H.

Service was fine. They arrived on time and cleared the backed up drain. However, the charge for less than 15 minutes of scheduled (non-emergency) work ($262) was much more than I expected. D.C. Annis Sewer cleaned my full sewer drain to the street for $100 less than Bonfe was for this service. I think I'll be calling DC Annis next time.

Erik J.

After a disappointing phone call to the company that I have my home service plan through, and being told that it would be 10 days before they could come out, I gave Bonfe a call. They could come out later the same day.

The service I received was great, my technician did a great job getting my AC up and running again. Only downside I have is the cost - $368 to replace a capacitor that is about $40 (on the high side) in parts is a little steep. But I paid it happily since its Sunday, and now we can sleep tonight in a cool house once more. A more reasonable price and I would have given it 5 stars all the way.