Bob Larson Plumbing

Chris S.

Found this place because I was searching for a company that was certified to work on Ruud hot water heaters. Hoped it would be an easy fix, but we discovered leaking on backside that required total replacement. Yeah price was a lot, but quality was good, work was fast (they came next day, had it done in like 2 hours) with everything up to code and cleaned up by the time they walked out the door. Price of doing biz, and I'd hire them again for sure. Good work, knew what they were doing. Happy to have hot water again and enjoy life as it was meant to be after the 19th century.

Loretta W.

Purchased a new tankless hot water heater in 22. Expensive, but they did the job and we like the heater. In August 23, it throws an error code. Water heater parts still under warranty but labor isn't, and they want $380 just to come look at it because ""tankless water heaters need specialized parts."" Do they realize that people don't believe those BS lines? Basically we ""turned it on and off again"" after a quick internet search. Works again. Probably a storm in the area caused an electrical surge that made it throw the code. Although I was initially satisfied with my purchase, this crooked way of doing business means I will never deal with them again. I'm posting this under a pseudonym bc if I need parts, I'll have to deal with them until the warranty is up.

Geff R.

Expensive.

I was told by another plumber that didn't have the necessary equipment (but as he couldn't do the work, he had no reason to be dishonest) that I should have expected $300-$350 for the entire job. With a 5% senior discount, a partial repair came to $485. They were here around 1 hour. I did agree to the price, though I was a bit shocked. The extra charge was for a clogged sink in the same room.

Good:
Nice Guys who seemed knowledgeable
Arrived On Time
Wore masks at my request
Showed me clearly what the charges would be before starting work.
5% senior discount
Offered aprox $175 discount if I had them replace the toilet today.

Not as good:
Price

Neither problem is totally fixed: The sink still has a bit of water at the bottom of the drain, & all they were able to do on the toilet with a snake was clear it out to the point where is drains if I shut off the water. They wanted $400 (+ me buying the new toilet in addition to their $400 rate) to $800 to replace or repair the toilet.

The toilet is no longer disgusting, but it is basically useless. Fortunately, I have 2.
They charged $134 for about 10 minutes labor on the sink.

Ava O.

When I started writing this review I thought it would be to talk about why you shouldn't use Bob Larson Plumbing but boy have they changed my mind. When Chris left today I felt confident in his work, and secure in my choice to use Bob Larson Plumbing should I ever need a plumber in the future.

Last year we had them out to fix a water leak that ended in some serious remediation. The outside hose spigot was replaced as a part of that work and this year when we pulled out the sprinklers and hoses for the first time, we realized there was a leak from the joint in the spigot. At first, I was frustrated that their work had failed so soon and called to have someone out ASAP.

Today, they did call the wrong person, but once they realized their mistake they made sure to send the '10 minutes out' text to my phone. It included a picture and full name of the technician which was a really great touch, especially when I'm used to being alone for workers to come over.

Chris came in, offered to wear booties, was beyond professional and kind, and got to work investigating the leak. Less than 10 minutes later he had identified that it was an easy fix. The joint just hadn't been tightened properly and explained how it works and showed how he adjusted it to resolve the leak. He made sure I didn't need any other assistance and thanked me for using Bob Larson Plumbing.

The service and kindness I received is unparalleled in the industry and you've earned yourself a lifeline customer.

Ken C.

A rep came and visited my home to make an eval of what would be needed. I asked why a water sample eval was needed since we are on city of puyallup water....and they must have run many tests on this water system. His reply was that there may be issues within my houses piping which would reveal an issue/concern. BUT the water within the house would be AFTER the filter they would install !!! they came in with a Whole House system for over $9500 plus tax. Basic system would have been $4650 plus tax. This is a total rip off price. I will never call them for any plumbing needs.

I have friends in Phoenix who had systems installed and in both cases it was about $2000.

Taylor T.

Can't snake without doing a camera search first. 500 for the camera 500 for the snake. Call around. No need to pay 1000 bucks for 20 minutes of work.

Of course they won't tell you it's 1000 until their already at your house - they don't discuss prices over the phone

Judith T.

our bathtub faucet wouldn't shut off and we had the fire dept here at 11 pm!! the next morning I called bob Larson plumbing and they had someone it our house by noon.. he started immediately cutting a hole and tearing our tile to gain access to underneath our bathtub.. he worked continuously until the job was done.. he vacuumed up when done and. we highly recommend bob Larson plumbing!!

Wendy S.

These men were very nice and they came when they said they would be there. However, I called them for a running toilet. They wanted to charge me $400 to rebuild the inside of my toilet. I said, ""That's too much."" So they gave me the option of getting a new toilet myself at a plumbing supply place and they would charge $650 to install it. I'm a nurse and a single mom with a sick kid. I don't have time to run around. So I called my dad. He sent me YouTube videos. I fixed it myself in 2 mins with some WD40 and a screwdriver. I just wish we didn't have to be a Jack-of-all trades in todays world. Sigh.

Joe C.

The work was timely and professional. Oy gripe was they were late on fay 2 and took some shortcuts to get out. Would habe left an abandoned duct ja ginger, and forgot to turn the e ternary circulation valve on. Took me an hour to figure out rhere was a manual valve in addition to the program setting. They are VERY PROUD of their services, so that I think we're mistakes expected of lesser quality companies. I will still use them again.

Anu D.

I have had them provide service on more than one occasion. Each time they manage to do a fantastic job.

First was the broken water line in my yard...they were VERY accommodating, fast, pleasant, and just did a fantastic job.

So, of course, I knew who to call when I needed further plumbing help.

Next, was a dribbler in my wall...darned hose bib...

And a tub spout...

It was very nice to see a young lady come to assess the situations. I mean, it is 2022, but it was still a little bit of a surprise.
Chloe was very knowledgeable, and got right to work figuring things out.
Soon enough, I had a quote and detailed explanation of the processes to come.

On the day of actual service, it was Chloe again.

She did an amazing job on both dribblers!

And even though she's a plumber specifically, she didn't make a mess of my drywall when she had to make an access into the wall. Clean, precise cuts, no dust left behind.

Highly skilled, professional, friendly, and efficient.

I'm liking Bob Larson plumbing more and more each time I use them.

Great business...

Thanks so much!