Black Tie Plumbing

Joe G.

Tony Dang who works for Blacktie plumbing has No morals. I had some foundation work done and he came in to do the post foundation sewer leak check to make sure everything was still ok. Even though they only raised the foundation less than an inch. He tells me that the sewer line had all of these cracks in it. Mind you the sewer line was completely fine before the foundation repair. He tells me that he has to come in my house and tear my floors up to try and find and repair the cracks. Knowing that would cost thousands of dollars and it not sounding right, I decided to get a second opinion. I called an HONEST licensed plumbing company, they did their sewer leak test and they told me that there were NO cracks or breaks in the sewer line and everything was fine. I wish I could give this company zero stars. Tony Dang is a crook, and should be ashamed of himself. If you are smart, don't use this company!!!

Brad M.

What a joke!
After they made an appointment through my warranty company (First American), they no called/ no showed. When I called the warranty company, First American said Black Tie is saying they "never made the appointment".
Not everyone has the ability to take off work (now for 2 different days) to sit around for a no call/ no show!
What a waste of time. You should be ashamed and embarrassed!

Zero stars for unprofessionalism

Sheila B.

It took me almost two weeks to get a hold of someone to schedule appointment after they gave me quote. After coming to fix my plumbing issues the kitchen faucet was installed backwards and someone else had to come to fix it and install correctly. The faucet in the bathroom isn't putting out water after it was fixed, so they are sending someone else out to look at it to try to fix it. I know businesses want perfect reviews on yelp but this was my experience with this company. If you put a bad review they will ask you to remove it or change it, so they can have perfect rating. No one is perfect. I did change my score because they did try to make it right.

Genevive M.

I will definitely recommend black tie plumbing , I had written a not so review earlier due to miscommunication but Larissa the office manager took the time to call me and straighten everything up. The technician was pleasant and got the problem fixed in no time, very professional and friendly. I will use black tie plumbing going forward because a good reliable plumbing company like black tie is had to find.

Kristopher S.

This morning Jeremy Wilkerson cane to my house to fix a clogged sink. Jeremy was very professional, he was promt, considerate and was very knowledgeable of his job. Other plumbing companies I have used never displayed this professionalism. This spoke highly of him as an individual employee and the management that runs this great company. If the remainder of the employees share the same traits he does you can't go wrong in going with Blacktie Plumbing

Jay K.

Posted earlier I was unable to reach the Company. The effort to reach me has been appropriately aggressive and I appreciate what appears to be a sincere desire to move this along. Being in sales, I know things can happen, however how the problem is rectified speaks volumes. Still pending service, but the response has been good.

DeAnna H.

Let me start by saying, I typically don't get that excited about home repairs. They are a drag and stressful to deal with. Having said that - Fasten your seatbelts because probably for the first time ever, I will be gushing about my experience today with Black Tie Plumbing.

I noticed our water bills had been increasing uncontrollably over the past few months for no good reason. Last night we went out to the meter after making sure nothing in the house was running, and the meter was literally spinning so fast you couldn't keep up with it. I went onto Yelp, read reviews for Black Tie, so I set up a service request at around 10pm.

Now, given my past experiences with other service companies, I was expecting we wouldn't receive any contact for at least a day. NOPE. At 8:15 this morning, the young lady with Black Tie called to let me know they could have someone at the house between 8:30 and 10 am. WOW!

Daniel Fitzgerald called me about 10 minutes later saying he was about 30 minutes out. He arrived when promised and was very professional and friendly. I discussed the 'symptoms' with him. Within a half hour he had located the problem - about five feet from the meter, we had a leak in the water line, which home warranty would not have covered since the problem was outside the perimeter of the foundation. As Daniel worked, he explained both the cause of the problem, and the way he would be correcting it.

Start to finish took about 90 minutes tops; he replaced the line from that junction point where the hole was back to the meter, turned the water back on, and OMG a still meter! It was a sight to behold. Problem solved and reasonably priced.

Every facet of my interaction with Black Tie was absolutely stellar. The singular regret that I have through this experience is that I didn't reach out to them four months ago when I first noticed the climb in usage on the bills. I will happily remain a Black Tie Plumbing customer for life, and rest assured yours will be the only name I throw out there when I hear about someone needing plumbing work done.

Mark F.

Six months after they did a repair I had a related problem (things happen sometimes, I don't think it was any fault of theirs) At first it was a little bumpy trying to get the problem fixed (possibly because it was the busy holiday season), but then they stepped up and made everything right.

Everyone who came out to my house was polite and helpful, explaining what they were doing and why.

Highly recommend - any company can look good when everything goes well. They looked great even when there was a problem.

Wendy P.

Ahhh......nothing quite like the sound of properly running & draining water!!!

Thanks Jeremy Wilkerson with Black Tie Plumbing! I have my guest bathroom back as a fully functioning bathroom now, thanks to you - yay!

Black Tie was the 3rd plumbing contractor dispatched by my home warranty company to unclog the blockage - so is there truth to the old timers saying of "the 3rd time is a charm"?? Well, I reckon so!!

The services are much appreciated and will also be recommended to others!

Thanks again!

B B.

Called my home warranty company about a plumbing problem, and they assigned Blacktie Plumbing. Jeremy Wilkerson with Blacktie Plumbing arrived on time and identified the problem. The problem was corrected quickly. Leaky wax seal, bad float valve, bad flapper and leveled toilet. Jeremy was courteous and very knowledgeable. HIGHLY recommend BLACKTIE PLUMBING would never hesitate to call. Thanks again Jeremey and BLACKTIE PLUMBING.