Black Tie Plumbing

Melissa H.

So...our realtor gave us this company's name. I called, spoke with one rep, explained what we needed, only to be put on hold and given to another rep who I again explained what we needed. We set up an appointment (for today) but not one ever called or showed up...nothing. Not acceptable! If this is an indication of their work probably for the best.

Mrs S.

This was a work order from my Warranty Company. Black Tie did not call me within the stipulated 48 hour period - I had to call them twice to get them to set up an appointment.
They sent me two technicians - Brad and Michael who came to fix our master toilet that is leaking water out of the top of the toilet plastic head. They said the Warranty Company would not cover the toilet repair as our water pressure is at 90 psi. They said all our toilets are broken ( without even having seen the others) because of this 'high" pressure. They then said they would fix the toilets if we paid them USD 200 for each toilet. Also they recommended we get a PRV ( pressure reduction valve) in the front yard for which we would need to pay them USD 998. He also said we might need to get an expansion tank as well. They said that the pressure had probably always been like this in our area, but quickly walked that back when we said we have been here ten years and never had a problem. Then they said that if they only repaired the toilets without installing the PRV the toilets would likely break in 24 hours and it would be money down the drain so we needed to get the PRV installed..He asked if we were ready to go ahead and let him do the work immediately. In other words, if we had believed these two we would have had to pay them USD 200 X 6 toilets, plus USD 998 plus an expansion tank install!

We felt this was a scam. We paid them the warranty service fee just to get them out of the house - then called the warranty company who said that he was wrong - they absolutely do cover repairs of toilet apparatus with that pressure.

This morning the City Water Department officials came to check our water pressure and they confirm that our pressure is within normal range and nothing has changed in our water pressure in our City over the last 24 years. Therefore they recommend we get a different plumber since there is nothing in our water supply that would affect our toilet.. our warranty company has now assigned another company to our repair.

Be very careful with this company - you can be seriously misled by their technicians Brad and Michael.

Joe G.

Tony Dang who works for Blacktie plumbing has No morals. I had some foundation work done and he came in to do the post foundation sewer leak check to make sure everything was still ok. Even though they only raised the foundation less than an inch. He tells me that the sewer line had all of these cracks in it. Mind you the sewer line was completely fine before the foundation repair. He tells me that he has to come in my house and tear my floors up to try and find and repair the cracks. Knowing that would cost thousands of dollars and it not sounding right, I decided to get a second opinion. I called an HONEST licensed plumbing company, they did their sewer leak test and they told me that there were NO cracks or breaks in the sewer line and everything was fine. I wish I could give this company zero stars. Tony Dang is a crook, and should be ashamed of himself. If you are smart, don't use this company!!!

Brad M.

What a joke!
After they made an appointment through my warranty company (First American), they no called/ no showed. When I called the warranty company, First American said Black Tie is saying they "never made the appointment".
Not everyone has the ability to take off work (now for 2 different days) to sit around for a no call/ no show!
What a waste of time. You should be ashamed and embarrassed!

Zero stars for unprofessionalism

Sheila B.

It took me almost two weeks to get a hold of someone to schedule appointment after they gave me quote. After coming to fix my plumbing issues the kitchen faucet was installed backwards and someone else had to come to fix it and install correctly. The faucet in the bathroom isn't putting out water after it was fixed, so they are sending someone else out to look at it to try to fix it. I know businesses want perfect reviews on yelp but this was my experience with this company. If you put a bad review they will ask you to remove it or change it, so they can have perfect rating. No one is perfect. I did change my score because they did try to make it right.

Genevive M.

I will definitely recommend black tie plumbing , I had written a not so review earlier due to miscommunication but Larissa the office manager took the time to call me and straighten everything up. The technician was pleasant and got the problem fixed in no time, very professional and friendly. I will use black tie plumbing going forward because a good reliable plumbing company like black tie is had to find.

Kristopher S.

This morning Jeremy Wilkerson cane to my house to fix a clogged sink. Jeremy was very professional, he was promt, considerate and was very knowledgeable of his job. Other plumbing companies I have used never displayed this professionalism. This spoke highly of him as an individual employee and the management that runs this great company. If the remainder of the employees share the same traits he does you can't go wrong in going with Blacktie Plumbing

Jay K.

Posted earlier I was unable to reach the Company. The effort to reach me has been appropriately aggressive and I appreciate what appears to be a sincere desire to move this along. Being in sales, I know things can happen, however how the problem is rectified speaks volumes. Still pending service, but the response has been good.

DeAnna H.

Let me start by saying, I typically don't get that excited about home repairs. They are a drag and stressful to deal with. Having said that - Fasten your seatbelts because probably for the first time ever, I will be gushing about my experience today with Black Tie Plumbing.

I noticed our water bills had been increasing uncontrollably over the past few months for no good reason. Last night we went out to the meter after making sure nothing in the house was running, and the meter was literally spinning so fast you couldn't keep up with it. I went onto Yelp, read reviews for Black Tie, so I set up a service request at around 10pm.

Now, given my past experiences with other service companies, I was expecting we wouldn't receive any contact for at least a day. NOPE. At 8:15 this morning, the young lady with Black Tie called to let me know they could have someone at the house between 8:30 and 10 am. WOW!

Daniel Fitzgerald called me about 10 minutes later saying he was about 30 minutes out. He arrived when promised and was very professional and friendly. I discussed the 'symptoms' with him. Within a half hour he had located the problem - about five feet from the meter, we had a leak in the water line, which home warranty would not have covered since the problem was outside the perimeter of the foundation. As Daniel worked, he explained both the cause of the problem, and the way he would be correcting it.

Start to finish took about 90 minutes tops; he replaced the line from that junction point where the hole was back to the meter, turned the water back on, and OMG a still meter! It was a sight to behold. Problem solved and reasonably priced.

Every facet of my interaction with Black Tie was absolutely stellar. The singular regret that I have through this experience is that I didn't reach out to them four months ago when I first noticed the climb in usage on the bills. I will happily remain a Black Tie Plumbing customer for life, and rest assured yours will be the only name I throw out there when I hear about someone needing plumbing work done.

Mark F.

Six months after they did a repair I had a related problem (things happen sometimes, I don't think it was any fault of theirs) At first it was a little bumpy trying to get the problem fixed (possibly because it was the busy holiday season), but then they stepped up and made everything right.

Everyone who came out to my house was polite and helpful, explaining what they were doing and why.

Highly recommend - any company can look good when everything goes well. They looked great even when there was a problem.