Black Plumbing Heating and Air

Gary C.

I just now got serviced by Brian and Jesus, both with Black Plumbing. I was very impressed by the way the way they handled the job I needed to have done. They were very professional, to the point, explained what they were doing without complicating the explanation. They represented their company well. I will call on Black Plumbing again the next time I need a plumber

Russell Z.

We had an issue with possibly our water heater. We had water leaking out on the floor in a closet, into the garage, under our freezers. Also seeping into our 1/2 bath. We called them Saturday morning, and got a lady that said she will try to call the person on call to get someone out and they will call us back. It is now over 30 hours later, and no one called. I guess they don't want our business again. 24x7 service? Not true. We will not give them our business again most likely due to this.

Jean C.

We've used them in our house and another building about 3 times in the last 2-3 years, always with good results. The company communicates well before hand, the plumbers have been on time, finished in good time, and been respectful and explained well.

Andrew W.

I've used this company in Abilene & San Angelo. They are big enough to do most any job and they have saved us more than once. There are times I have to say no on their estimates for work because they are not the most affordable, but the times I have used them and bit the bullet on price, I was happy with the work.

Missy B.

UPDATE: Spoke with owner Darrin Black. He said my review was slander. Along with calling me a hypocrite for stating I'm a Christian on FB. He also made jabs about my posts because posting this review I wasn't being Christian-like. He told me that I should be ashamed of myself and shame on me for posting the review. I read one of his 1 star reviews on FB and apparently I'm not the only one that the word slander is thrown at. No true reputable professional, Christian or not, would speak at people like I was spoken to. I was going to remove my review after we agreed to disagree. Then a pastor's wife and friend of mine guided me to not do it. She said that even Christians should have a voice and not let someone bully us by intimidation or by causing us to feel guilty for a review of our experiences no matter what company it is. There's no slanderous words here nor have any had ever been used. Just mine & my mother's experience.

My tub needed a new faucet. When a guy with Black Plumbing came out, I informed him of this. He said it needed a new stem. He supposedly fixed it but instead he had tightened the knobs so tight to stop it from leaking. I spent $400 and the moment I used the faucet, it started leaking. I called the office and they informed me that because I had signed the paperwork. There's nothing that they can do.
Really.... who turns on and off the faucet when clearly looking, it's not leaking, while the guy is there.
Well I learned 2 things that day. Never use BP again and if it's a faucet, turn on and off to see if it's actually fixed before signing anything.
I had to hire someone else to put a new faucet in. I was right... It was the faucet.
Apparently it's not satisfisfaction guaranteed.

Heather B.

Travis came out same day and completed a not so easy job for me. He did very nice, clean work and was extremely courteous! I will request Travis for all of my plumbing needs. Thank you so much!

Jan O.

We've used Black Plumbing for several years with good results, but recently their plumbers are too inexperienced. The experienced ones we trusted have left. So after another visit where the clogged drain was still clogged, we called Midway and got experience...worth the extra cost!

Tom H.

Called Black Plumbing to replace a failed water heater in my home. After a lot of discussion over the phone, We decided to go back with the original style water heater. I was told by the individual from Black Plumbing the all totaled it would cost 2000 dollars or more, depending on the length of time involved. The breakdown is as follows. $140 per hour for labor, Material costs, 75 cents per mile travel charge and on top of that charge $140 per hour travel time. I have used them in the past, but NEVER again. I went to Abilene and Picked up a New water heater and while I was at the supplier I talked to a Black Plumbing Employee. I told him of the quote and said that It seemed high. My neighbor and I installed the new heater in about 3 hours. That was on a Friday. The next day the owner called and was very upset about me talking to his employee about the quote. The message I took from our conversation was that if you don't live in or very near Abilene, Black Plumbing will over charge you, TAKE IT OR LEAVE IT. The owner said it was not worth his time to come out to the country. His reason was that he had to pull people off of jobs to travel all the way out here to do a job. When I went to pick up my water heater 4 of his employees were there sitting at the counter and that was where I talked to the employee. Lastly, there are plumbers that will do an excellent job in a timely manner and not overcharge, and not call your house to talk trash.

Marvin M.

Had a problem with one end of my sewer line which a toilet, a shower, lavatory and washing machine connect. I'm too old to fix these problems myself as I had done the original plumbing, but that was over 35 years ago. So, I made the mistake of calling these guys. I thought they were professionals and after problem after problem they finished two days later and presented me with a 2,500 dollar bill. I wrote them check, they went on their way. We washed a load of clothes and air started bubbling through the toilet, I assured my wife the it was just air and everything would be fine. The toilet wouldn't flush either, so we replaced the toilet using another plumber. Much to his surprise his new toilet wouldn't flush either. He asked about my plumbing and I told him it was brand new. He asked to see it and after looking at it he said that he saw the problem which was the sewer line was actually going up hill. It was very obvious. He said that I should call Black Plumbing and tell them about it and they would probably fix it. I called, even sent a photo. They sent some Gus out and started giving me a line that the house must have shifted due to the amount of rain that we recently had. I told the guy that the house had not shifted because if it had shifted that much there would be cracks in my drywall. He said they could fix it, but they would have to charge me again. I said no because I had already paid them 2500 dollars and all I got out of it was a toilet that wouldn't flush and if I did have to replace it. He then told me that I owed them travel money for them to come out and look at it. I told them that Ii had paid them all the money they were going to get from me and I would take the matter up with the BBB. They then called their boss and after a thirty minute conversation, fixed the pipes to where the commode would at least flush and then left with plumbing from the toilet sitting in a rock for a brace. I wonder how many senior citizens or other people that know any better have fallen or this scam?

Bryce B.

I recently had my clean out snaked to clear out unwanted toilet paper and debris. The day before my washing machine had run over into the floor and flooded some of my carpet. I was able to shop vac and dry it up, so i called on Black Plumbing. Worst idea possible. After most the day to snake a clean out, they told me all debris was cleaned out and it was clear. Not being plumber savvy, I assumed when they did a job it was done right. I assumed too much. That night my pea trap to my washing machine clogged and flooded my house. All my carpet ruined. It cost me $3,000 to replace it all. When I called their owner and asked him what they were gonna do to make it right, he said it wasn't there fault, even though in paper I had a hand written receipt stating everything was good and they had done their job. I'm just one person, but save your money and get real professionals like Longmire Plumbing. Oh, and an added bonus is that when they snaked to my shower they broke the transition from faucet to shower. You've been warned!!!!