Black Plumbing Heating and Air

Tom H.

Called Black Plumbing to replace a failed water heater in my home. After a lot of discussion over the phone, We decided to go back with the original style water heater. I was told by the individual from Black Plumbing the all totaled it would cost 2000 dollars or more, depending on the length of time involved. The breakdown is as follows. $140 per hour for labor, Material costs, 75 cents per mile travel charge and on top of that charge $140 per hour travel time. I have used them in the past, but NEVER again. I went to Abilene and Picked up a New water heater and while I was at the supplier I talked to a Black Plumbing Employee. I told him of the quote and said that It seemed high. My neighbor and I installed the new heater in about 3 hours. That was on a Friday. The next day the owner called and was very upset about me talking to his employee about the quote. The message I took from our conversation was that if you don't live in or very near Abilene, Black Plumbing will over charge you, TAKE IT OR LEAVE IT. The owner said it was not worth his time to come out to the country. His reason was that he had to pull people off of jobs to travel all the way out here to do a job. When I went to pick up my water heater 4 of his employees were there sitting at the counter and that was where I talked to the employee. Lastly, there are plumbers that will do an excellent job in a timely manner and not overcharge, and not call your house to talk trash.

Marvin M.

Had a problem with one end of my sewer line which a toilet, a shower, lavatory and washing machine connect. I'm too old to fix these problems myself as I had done the original plumbing, but that was over 35 years ago. So, I made the mistake of calling these guys. I thought they were professionals and after problem after problem they finished two days later and presented me with a 2,500 dollar bill. I wrote them check, they went on their way. We washed a load of clothes and air started bubbling through the toilet, I assured my wife the it was just air and everything would be fine. The toilet wouldn't flush either, so we replaced the toilet using another plumber. Much to his surprise his new toilet wouldn't flush either. He asked about my plumbing and I told him it was brand new. He asked to see it and after looking at it he said that he saw the problem which was the sewer line was actually going up hill. It was very obvious. He said that I should call Black Plumbing and tell them about it and they would probably fix it. I called, even sent a photo. They sent some Gus out and started giving me a line that the house must have shifted due to the amount of rain that we recently had. I told the guy that the house had not shifted because if it had shifted that much there would be cracks in my drywall. He said they could fix it, but they would have to charge me again. I said no because I had already paid them 2500 dollars and all I got out of it was a toilet that wouldn't flush and if I did have to replace it. He then told me that I owed them travel money for them to come out and look at it. I told them that Ii had paid them all the money they were going to get from me and I would take the matter up with the BBB. They then called their boss and after a thirty minute conversation, fixed the pipes to where the commode would at least flush and then left with plumbing from the toilet sitting in a rock for a brace. I wonder how many senior citizens or other people that know any better have fallen or this scam?

Bryce B.

I recently had my clean out snaked to clear out unwanted toilet paper and debris. The day before my washing machine had run over into the floor and flooded some of my carpet. I was able to shop vac and dry it up, so i called on Black Plumbing. Worst idea possible. After most the day to snake a clean out, they told me all debris was cleaned out and it was clear. Not being plumber savvy, I assumed when they did a job it was done right. I assumed too much. That night my pea trap to my washing machine clogged and flooded my house. All my carpet ruined. It cost me $3,000 to replace it all. When I called their owner and asked him what they were gonna do to make it right, he said it wasn't there fault, even though in paper I had a hand written receipt stating everything was good and they had done their job. I'm just one person, but save your money and get real professionals like Longmire Plumbing. Oh, and an added bonus is that when they snaked to my shower they broke the transition from faucet to shower. You've been warned!!!!

Laura B.

I was very happy with the service we received! We had originally spoke with Mr. Rooter who had continually put us off, didn't show up twice, and were very rude! I called Black Plumbing and they were out within 30 min and had us fixed up within a few hours. I will def use them from now on!

Beau J.

We needed an estimate to get our house re-plumbed completely. Supply and drain lines. My wife called them and asked if they could give us an estimate on the work. All they would say was $100 an hour plus parts. That wasn't what we were asking. They wouldn't even send someone out to look at about how much needed to be done and how long it would take. They just kept saying $100 an hour plus parts. I'm not about to blindly leap into work without a proper bid.

Jimmy A.

If I could give 0 stars I would! You guys are a bunch of frauds! Charge an unreasonable amount for a job and don't even successfully complete the job! Now we have just as much if not more problems! Try to get you guys to come back out and you claim we will now have to pay double because it was after hours! How in the heck does this even sound right!?! I can guarantee me and my family will NEVER go through you guys again, and you can expect me to recommend the same to others through reviews and word of mouth. This is straight robbery at its finest what you guys pulled today. Unacceptable

Kammy W.

If I could give them no stars I would. Called and told them 2 days prior to the service call it was possibly a heating element in a hot water heater. They arrived 2 days later late in the day and let me know that the heater has totally failed. Can't install another one for 6 days! Charge me 165 for their diagnosis. Such a waste of my time!

Brad B.

I have used Black in the past with good results. My last experiences was enough to ensure I never use them again. I was charged what I believe to be an unreasonable amount and I have more plumbing issues now than before I called them. I was willing to pay someone to perform work I didn't have time to do and now I have to undo what they did and start over.

Kimberly H.

The work they did was acceptable but they are waaaaaayyyyy overpriced. So overpriced, I couldn't even give them 3 stars for work well done. I've used other plumbers in Abilene who did a great job and charged a fair price. I should have stuck with them.

James E.

I never had any problems in the past with these guys. I called them about fixing 2 toilets. I thought this would be an easy fix. They came out one day and then it was over a week before they came again. They finally got the problem fixed and they only charged me for one days work. They would have gotten more stars if it hadn't taken so long to fix what I thought was an easy fix.