Black Hills

Rich B.

Not a company I would recommend hiring, even if you have to wait for service. Called them to look at an older AC and heating system and recommend repairs and got the most confusing quote I have ever received with a total of 5 different quotes, with each having completely different repairs.

Finally decided on what we wanted done and were ready to give a credit card and have them do the work on what was an empty house so assumed they could just come and do the work. Due to a policy that makes zero sense they required someone had to be at the house in a window from 8am-12pm, which they didn't show up until 1pm. I sat in my car the entire time and had zero reason to be there. I have never worked with a company with this policy.

Avoid this company at all cost.

Chris S.

The most ridiculous , high priced quotes l have ever seen. $16,000.00 to run 20 feet of gas line in the crawl space of our home. Half day of work. That is not a typo.

Kelly C.

My AC was leaking water and I called BH to check it out. They had good response time. However the quote they emailed me was very high and the technician never contacted me to explain what was wrong or the options to repair. I feel paid almost $180 for nothing but an email that told me I need to spend$2k-5k for a band aid repair.

Lance D.

Extremely dissatisfied with the installed unit (Heat pump/Ac), and the lack of apparent concern on the part of Blackhills Heating and Cooling. Over 17k in the last year or so on two different houses. And this what I get? This unit has been worked on at least 4 different times in the past year. Now, I am stuck with an apparent non-functional AC unit. And the warrenty runs out next week. Something is definitely not right with this picture.
I would extremely, highly, NOT recommend this company for anything. I certainly wish I had never spent all the money with them. I can see why their rating is so low now, I should have done more research on this company. Do yourself a favor and go to a different company.

Heather C.

We purchased a brand new heat pump when my last one died during the summer fires 2020. I HATE this furnace and the service we have received. Whenever the weather is not mild it doesn't work. Within months of install they had 2 service calls because it quit blowing air. When it is cold the pump freezes up and blows the circuit. I have to get up multiple times a night to keep our heat on. They came out 3 times in February/March 2022 and replaced a $300 part and didn't fix it. After that they refused to come out. Now it is 80 degrees out. Our house is 74 degrees and no cold air blowing. I have it set to cool at 65 degrees and no cold air. I will call on Monday, have to wait til their next availability, pay $130 for the visit and it won't be fixed like it wasn't last year or the year before. We have had multiple parts replaced already. AVOID THIS PLACE! ABSOLUTELY USELESS.

Jenn M.

We have had thr worst experience with Black Hills. Our new heat pump and furnace were ""installed"" the last day of March. Here we are coming up in the end of May and our very expensive unit is still not working properly. We have had SEVERAL technicians out to ""fix"" the issue and each time they have left with saying we still need to use emergency heat and default to our furnace. After having the service manager out the conclusion was to just replace the entire unit installed and that would be completed after he returned from being out of office. Lack of communication on Black Hills part is really making this experience miserable.

Denise M.

There is a constant problem with my hvac mini splits. They cannot figure this out. Was promised new filters at 6 months and 1 year- to no avail. Manager is always on vacation. They will not refund my money or figure out what is wrong with the units. Very poor operation. Highly not recommend!!! Now had to pay an additional amount for future service up front. Will not refund me that as well.
I have never been treated so poorly by a company. This is a lot of out of pocket. Do NOT USE THIS COMPANY!! THEY SEND OUT PEOPLE THAT HAVE ONLY WORKED THERE FOR A COUPLE OF MONTHS. THEY HAVE NO CLUE EITHER WHY THIS IS HAPPENING. THEY WOULD NOT.

Hilary H.

Greg L. did an incredible job re-doing all the plumbing in a 110 yr old home I recently purchased. He was consistently on-time, responsive, communicative and above all very helpful explaining the process of the work he was going to do and why. I would happily send anyone I know who needs a plumber to Greg L. and Black Hills. He's like family now, and I will trust him will my plumbing projects for as long as I own the home. Top-notch, great work, and a wonderful addition to my home team.

Thanks Greg!

Gigi M.

Do not trust this company! They will put a lien on your house!!!
I purchased a house in the spring of 2021 that had central air and a furnace from when it was originally built in 2005. The furnace worked great, had been serviced regularly according to the service sticker on the furnace and was quiet.
During the summer we were having multiple heat waves reaching over 100°f so I decided to look into getting AC.
The home inspector that inspected my house recommended black hills to me during inspection as a company to hire to do routine maintenance on my original furnace. So, I figured i would give them a call to inquire about the maintenance plan per the inspectors recommendation and also about air conditioning.

They sent a sales guy out pretty quickly who gave me a few options but highly recommended a new furnace and heat pump combo. I knew absolutely nothing about air conditioning as I have never had it before.
I asked a few general questions, got the pricing and discussed it with my significant other.

My significant other did his research on the furnace and heat pump and decided to call them back out to ask a few more questions.
The same sales guy came over and we discussed pricing again, benefits of the heat pump combo over just attaching AC etc. and we decided to go forward with purchasing the furnace & heat pump combo for $15,700.00.
We wanted to explore a loan through our bank but the sales guy let us know that they have great financing options. The salesman NEVER told us it was a 3rd party lender. I assumed black hills had their own lending program.

We start the application and the sales guy is asking me for all of my personal information and he is the one typing it in to his iPad. I asked if I could type it in because I didn't feel comfortable telling him all of my personal information. He seemed taken back and demeanor changed. He said he could send me a link to my email to fill it out on my own.
When I was filling out the info he briefly went over the ""agreement"" which he stated that it was just agreeing to the amount of $15,700.00 and that I agree to pay it in X amount of months with X amount of interest etc.
I have had several loans through my life so I figured this contract would be similar to the others I've had.
NEVER EVER did the sales guy mention ANYTHING about their trusted 3rd party lender requiring a Lien on my house.

I only found out about the Lien when I went onto the assessor website several months later to pull up property tax records and clicked on my documents and saw that there was a lien on my house for the HVAC.
I was instantly sick to my stomach. It is one thing to breeze over small print but it's a whole other thing when you knowingly DO NOT disclose incredibly important information like that to your customer. I would have stopped the loan instantly and went with sourcing the loan from my personal bank. And my thoughts are that the sales guy knew that, which is why he was trying to fill out MY application for me and when I asked to fill out myself, he then decided to ""go over"" our agreement but completely skipping over the lien detail.

I called Salal credit union which is who they used, to ask questions and the representative who took my call told me that unfortunately, they do have dealers (in this case black hills) who leave out that detail about the lien but that Salal does extensive training for its dealers to ensure they understand their lending program in full. There was no doubt in that representatives mind that Black Hills was fully aware of the lien requirement.

I HATE this stupid system. It broke down 6months after install during the coldest days recorded in WA state since the 50's. I had no other heat source other than a small space heater for my two story home until they were able to come out.

It's incredibly loud. I can be at my friends house who have a larger system since their house is much larger and I don't hear a thing but in my house I constantly hear it running.
I no longer have central air meaning the fan option doesn't work. I only have heat or air conditioning.

And back to the sleeze ball sales guy, on my contract it was stated that I had a google nest smart thermostat that was to be used so I didn't have to pay for their thermostat. The google nest was the latest version at the time and tested to be compatible with heat pump hybrid systems at the voltage that my current hybrid system is and when the install team came out, they removed my nest! They told me they couldn't use it because it would void the warranty on the system if there was a failure that could be deemed to be caused by the nest. I had just spent $250 on that nest literally 30 days before they came out and now I couldn't even use it.

Their service technicians are always friendly which is nice. But it's not worth it.
Save yourself the hassle and find a different company that is going to have morals.

Paul M.

When we purchased our home I called Black Hills to have them come out and look over my heating and A/C system . The tech came out checked my system and told me about their program of coming out changing the furnace filters and checking the system every six months and since the price seemed reasonable and the tech seemed to do a good job I signed up for the service.
Six months later I received an email that it was time to schedule my six month service so I called to make an appointment but was told they were very busy and couldn't schedule an appointment for about three weeks so I scheduled an appointment for between 8-12 an a day three weeks later On the day of the appointment I had cancelled all of my other commitments so that I could be home for the tech to check over our heating and A/C system and was waiting for the tech to arrive when I received a call from Black Hills saying that they were ""short on techs"" and would have to reschedule for three weeks later. I told them it was very inconvenient to have to wait another three weeks so they scheduled us for the following monday.
Today is the day of the rescheduled appointment that I was told again would be between 8-12 so again I rescheduled all of my other appointments and when I hadn't heard anything from Black Hills I called them to find out when they are coming and was told that there had been a ""scheduling mixup"" and they couldn't come until the afternoon so once again I also need to scramble to cancel my afternoon commitments in order to be home for the appointment with Black Hills.
At this point I am very tired of their unreliability, and plan on cancelling my ""service program"" because it us apparent that they are more interested in marketing campaigns to sign up customers for their service program than they are interested in taking care of their customers once they sign up.
I am very disappointed in their quality of service at this company and will be not be using them in the future.