Black Hills

Paula D.

Excellent company with knowledgeable techs. Very punctual and professional. Highly recommend this company

Seth B.

Black Hills Heating is a very reputable company with very friendly, prompt, and educated employees who strive to do their best. I experienced this with my appointment for a checkup on my YORK® HVAC SYSTEM. They completely diagnosed the problem, and now it can be repaired in the proper manner.

Highly recommended - competent, and complete service!

Samantha G.

Great service, friendly people. We bought a new heating unit and have no problems. Would definitely recommend!

Petra L.

We where in need of a new heat pump, very knowledgeable, fast and organized crew. We are very pleased with the system
Petra

A C.

Dave explained all little part about replacing furnace and hot water tank. He had all the options ready to sell me. I could tell that he loved the company he worked for. And he persuaded me that Black Hills was a trusty company where I could work with. Overall, I am satisfied. The air feels comfortable!!!

Stephanie M.

We purchased a new heat pump and furnace (12K) with these people just about a year ago. Not at all happy. The person selling us the unit really sold us on the energy efficient properties and cost savings. We were under the impression we would be saving a lot of money on our heating bills to help offset the cost of the new unit. They even would guarantee it. Right. That is not the case at all. A BIG FAT SALESMAN'S LIE. We should have been less gullible, however, with the good rating of the company we felt we were okay to trust them somewhat blindly. I would not recommend trusting them at all.

Ron J.

I've been using Black Hills HVAC for about 18 months. They were the most responsive when calling out for a furnace that was making noise. They fixed the problem with a new exhaust fan. At the same time they sold me on an annual plan which gave me a discount on the repair. The plan includes twice annual service and priority emergency call out. I don't care for these plans but signed up. The first couple times they came out I was annoyed that they were focusing on selling me a new furnace. Saying it could fail at any moment and a new one pays for itself in less than 5 years through energy efficiency. I know better. It's still working.

The most recent visit to change filters didn't include a hard sell and I like that. I also pointed out that the furnace began making noise shortly after the end of summer service. The tech found a part that was left loose and fixed it. I liked that he owned the past mistake.

I like that BH HVAC calls in advance to schedule and remind of appts. The receptionist is little over the top with ""happy happy"" but that's just me.

Chris C.

First time using them so I have no prior track record to offset my negative experience. Not ONE thing on my routine inspection/filter change went as expected. Below are a few major points but not all encompassing.

My furnace ""developed"" a new problem while the tech was wrapping up. Yes, it's older but worked fine - no acting up or issues. The tech wasn't forthcoming about having a problem. I had to ask. I could hear him talking and it was obvious something was wrong. He kept saying he was ""finishing up"" and would be done in ""a few more minutes"". You can only hear that so many times before wondering what's going on. Once I asked, he explained he couldn't get my fan to stop running. This is after the service is complete AND I bought a new part at his recommendation. He called another tech to come out with an expected arrival in 30-40 minutes. With that he left for his next appointment. The second tech (over one hour later) advised the fan trouble was just a ""coincidence"" and had nothing to do with the work they performed. He did however, recommend I buy a new furnace from them because of the age of mine and the ""multiple"" issues it has. But it didn't have any issues before! I usually use PSE for my annual inspection but heard BH's ad on the radio and opted to support a local business instead. So disappointing that they offered subpar service compared to the giant entity that is PSE! I missed over 4 hours of work for an appointment that was scheduled to be 60-90 minutes because I had to wait for a second tech. BH got my inspection money, money for the new part they recommended on top of recommending I buy a new furnace from them. Meanwhile, I have a furnace worse off, that may or may not have been caused by their work, lost half days pay and only received a portion of the described service. I realize things can happen. But in my opinion this was handled poorly with the emphasis being on selling me a new unit with no ownership whatsoever for the possibility they may have contributed to the fan problem. I hate to be cliche but can't help but wonder if a man would have received the same info and service as I did as a single woman. Perhaps they're a good company and mine was the one-off? I don't know. The experience has left me feeling icky and I can't recommend them in good conscience.

Kathy P.

Black Hills Inc, Heating & AC. Tech Nathan, called to ask he could come by earlier. Excellent! Nathan was professional & courteous. He cleaned & repaired our heat pump, so we are ready for for winter. I will definitely use them again. Good job!

Kevin P.

Originally called them because previous owner used them. Outside Fan unit of Heat Pump was not coming on. Their Technician (he stated he was a junior tech) came and replaced the relay switch ($200+) which got the Fan running again but then told me my Reversing Valve was bad and had to schedule to have that replaced. He came out a second time and replaced the Reversing Valve ($400+) and informed me it was good to go. He also sold me a Silver Maintenance plan for $16.99 a month. Since it was February, there was no reason to set the cooling, I never checked the system. In June when it was hot I turned my system to cool for the first time since the repair and my vent registers were blowing 89 F. I called Black Hills to tell them the system wasn't working and was told they would come and look at it in two weeks but it would be a $110+ diagnostic fee even though they did the repair in February. The same repair tech came out and spent 15 minutes and told me that my compressor was bad and needed to be replaced because it didn't have enough pressure and wasn't moving the Reversing Valve. I asked him if he meant the same Reversing Valve they just replaced. He then stated it would cost me $2200 to replace the compressor but since it was an ""old system"" (my system was installed in 2007) and it would be better to put a whole new system in instead and if I wanted the Senior Technician to come and talk to me about Complete Systems. I told the tech that the compressor was still under warranty from Trane and he said that $2200 was the price to replace the compressor under warranty. I told him to have the senior tech come talk to me. The senior tech arrived and never bothered to even look at the work the Junior Technician did. Instead he had a pre-printed sales binder of packages and showed me two options, the propane/electric system for $13,000 or the electric system $12,000. I own a 1320sq ft Rambler 3 bdrm house. I told him I will call if I was interested. I called an authorized Trane Dealer and explained my predicament to them. I also told them the quote of the Compressor replacement and she said that would be the close to the cost if the compressor wasn't under warranty. When I told her the price of the whole system replacements she asked if I lived in a commercial building because those price quotes were more than double what they charge for a house my size. My new companys technician came out to look at my heat pump and after he got the panels off, he called me over to show what he found. He showed me how the Reversing Valve they put in was superheated during the brazing that it discolored the metal. He thought that the plastic internal parts may have melted. He also said that it was a very sloppy job. Electrical wire insulation were burned black from the blow torch and so much brazing was used it dripped from the copper tubing like stalactites. The new company technician explained to me that he was unsure what the Black Hills technician had done but was pretty sure that the Reversing Valve was bad because of the severe heat discoloration of it and all the excessive brazing welds. He also stated that the compressor could also be damaged. He consulted with his boss and they though the best plan of action would be to replace the Reversing Valve and Compressor. The total cost to repair both we be $1300 as opposed to the $2200 to replace just the compressor Black Hills quoted me. I said please do the work. Because Black Hills just came out and charge me a $110 diagnostic fee for 15 minutes to assess a problem they never fixed, the new company cut their service fee in half and only charged me $60. The new company came in, replaced both parts and the system worked. A few days later my air vents were blowing hot air so I called the New company again and told them. The NewTechnician came after hours the same day I called them and identified that a pinhole leak occurred. He evacuated the system, repaired the leak with new brazing, recharged the system which took him almost 4 hours to do and in the end he said it was NO CHARGE because it was his fault. He also gave me his direct cell number in case any other problems came up over the weekend. The New Company showed me what a quality, reputable business looks like. I didn't find that at all in Black Hills Inc.