Black Hills

Annie L.

Update: Through no fault of BH, there was a problem with my unit they installed about a year ago. This company is really not kidding when they say they stand by every part of their work. The extraordinary lengths they went to, to make things right for me, is simply amazing. I have never been responded to or treated so well by a company. From the super sweet gals who answer the phones, the awesome techs and everyone there they strive to give customers the best experience ever. Even the folks who came out on the weekends had smiles on their faces and were determined to do whatever they needed to make the situation better.

If you are considering different companies, look no further. I cannot emphasize how extraordinary this company is and you should definitely do business with them.

Mahina

Nate S.

So our blower motor went out in our furnace originally installed by Black Hills in back in 2005. I called them to come check it out and they did on Thursday 27 JUL 17. He said it was the motor and he would order it and it should be here by possibly Friday but Monday for sure! Nothing we spent the whole weekend burning up in the heat. Monday came and I called for status on the tech coming out and the bubbly teen on the other end of the phone said our part would not be in for 7 to 10 business days, are you high?! I was told no later than Monday now its two more weeks and the heat is over 90 to 100+ all week. I had a friend get me the parts and fixed it myself with just two hours and saved over $500. Stay away from this place, unless you want to be disregarded and treated like an idiot.

Coffee N T.

I've been having Black Hills changing my filters for five now and haven't had any negative experience. I love that they wear booties before entering the house to keep our floors cleaning. I'm finally moving out of my home and needed to have an annual furnace inspection. Everything went great and I appreciate the fact that the technician, Russell, showed me how dirty certain parts were and cleaned it. He even offered the membership that they have but my furnace and home is fairly new and I haven't had any issues but it's good to know about the membership and I definitely will consider a membership with them in the future.

MsDebee R.

I wasn't happy because I felt this 'deal' was a bait-n-switch. We replied to an ad that stated, ""$99 Heat Pump & A-C Tune-up"". When the tech arrived we were told the $99 was for either the heat or A-C...not both. What? It's a Heat Pump! It's heat and A-C! Tech said it's actually $99 for each but since he was here he would do one for $99 and the other for $59, so the total of this ""special"" was $170plus. Then, of course, he found something that was ready to break that had a $600plus estimate. When he was finished he wanted to sell us the yearly maintenance plan (almost $200 a year)....ugh!

Kimberly K.

I would not recommend this business to anyone. Call Bob's Heating & Air - they do exceptional work and have always been honest. I gave Black Hills a call just to price shop (after hearing all the commercials on the radio). They also told me when I said I was going to call Bob's to check their pricing (since they were who I always used in the past and installed the AC - that Bob's no longer does residential calls - which is a lie).

When I called Black Hills H&A, told them what we had a leak in our AC unit and they said they would come out to find the leak (never said that they would need to test for a leak, since we already knew we had one), quoted a price and then they had to cancel the appointment (to many techs called in sick). Gave me $50 off for rescheduling for a couple days later, 30 minutes before they were supposed to arrive the tech called and said he had a feeling there was a miscommunication on the price and then quoted me a price that was 4x the original amount (they can't take another tech's word). I said that this issue was never discussed so he had customer service call me. Which they would not honor what they had originally agreed to - even though they record the phone calls and can clearly hear the rep tell me what would be done and the cost. She proceeded to be rude and not stand by what was discussed - wasted over a week of my time as we needed to get the AC fixed since we were listing our home for sale. At the end of the call - she said ""what do you want me to do"", I said honor what was originally quoted and she said she wouldn't do that - it was a ""miscommunication"". There was no miscommunication - it was very clear what was wrong, what we needed done, what they agreed to and then they were by no means going to make things right.

I have since talked with a few others who have had similar experiences with this company.
One of our friends ended up with a bill over $10k - that was originally quoted for less than half of that. Do your research before using them.

Brandi N.

Our old furnace was not blowing heat, we had a friend use Black Hills Inc and had only good things to say. We ended up using them and had our furnace replaced. The service tech (Evan) showed up on time, was very polite, and did his job quietly. He vacuumed up any dust, wore shoe protectors, and showed me how to use all the new equipment. The work was quality and priced fairly. I would highly recommend them.

Kd L.

Don't use them! Called on $99 special for furnace cleaning/inspection (I should have known better). Technician stated a new blower was needed due to excessive oil leaking. We knew it was a scam because of the way blower units are built (husband is a mechanic and knows these things). Quoted approx. $600 to replace blower. Had another company come out and state furnace is in excellent conditions for being 15 years old with absolutely not sign (excessive noise, vibration, etc) of blower needing to be replaced.
Don't use them!

Squeeze S.

Ross blew out our ducts He was efficient, knowledgeable, and most courteous. So far, very happy with Black Hills.

David W.

Nice enough people but would never use them for repairs at least. Charged $500 for a repair that did not work and then said $2000 more to fix. A new unit was $1500 so I ordered one but they will not simply evacuate and recharge the new unit because of their warranty, don't expect or asked them to warranty the unit. Sketchy customer service in my opinion.

Kelly T.

They canceled my appointment hours before they were supposed to show up due to other customers requiring service. My appointment has been on the books over a week. Thank you for wasting my afternoon since I had to leave work early. Very inconsiderate.