Black Hills

Blaine D.

Not happy! The newly installed system has a whine inside the house that is unbearable!! The only way to live with it is to not have it on! Ready to move to a hotel!
Contacted the company several times and they are trying to find a solution, however, when following up, no one is ever available.
Would not recommend this company.
Totally unsatisfied!!!

Judge D.

When the first thing the plumber does is quote you for a $5k water heater and changes out hoses and charges $500. Never again

Kurt R.

Travis and Mike are the absolute worst. All those commercials are driving me insane.

Chris L.

I hired Black Hills to do a routine service on my heat pump in June 2021. They told me everything checked out and charged me $200. That was the agreed price, so no issue.

5 months later, the heat pump experienced a problem, so I called Black Hills back out. To their credit, they were able to schedule this pretty quickly, but things went downhill after that.

The tech investigated the problem and told me that the contactor ""welded itself closed"" and would need to be replaced. Interesting that this occurred not 5 months after it checked out fine. But here is where things went south. He charged me $467 to replace the contactor - in addition to the $149 diagnostic fee. But checking with friends in the industry, this should have cost no more than $50.

Why so expensive? Because the on-site techs don't earn much for making the diagnostic call, but rake in coin based on what they can charge unsuspecting homeowners.

Don't use Black Hills. Find a reputable HVAC contractor to avoid overcharges like this.

Melissa W.

**I would not recommend - here's why** We went with Black Hills because they were an approved contractor on Tacoma Power's website for eligibility for a $1000 rebate for a new heat pump installation, and we also had them install a new furnace. They were friendly enough when I called and were able to get us scheduled quickly. Two guys came for the install and worked all day to get it installed. We were initially impressed. System worked great. But after a couple of months, our smoke detectors randomly started going off one afternoon. I pulled down the one in our bedroom to get hit with a decent amount of water that had leaked from the attic, through the ceiling and into the smoke detector which is what caused it to go off. My neighbor was home and crawled up there to see if he could identify the problem while I called Black Hills to get someone out here. There was a pipe that was fully disconnected, lying on the floor of my attic with a water puddle in front of it. The technician came out - I told him what my neighbor saw. He went up there, came down and told me that pipe was essentially useless and that it was only for cleaning and maintenance, that it didn't need to be attached- and that he couldn't identify the problem but put a sensor down so if we experienced another leak our system would shut off and we could call them right away. We didn't turn the system on for a couple of days. On the third day, we turned on the A/C, and within 30 minutes our system shut off. So I called back and they sent another technician out. My husband went up into the attic, and saw that the pipe that the first technician told us was not necessary and didn't need to be connected to anything - had been GLUED onto where it was actually supposed to be, connecting it to the rest of the system. Odd, since he told me it was not necessary at all and that couldn't have been the cause of the leak. The second technician was wonderful, educational, helpful and he corrected the actual problem (so far anyways, it's been a couple of months with no issues). Furthermore - I had placed several calls and sent several emails to Black Hills to get the documentation needed to submit my rebate application to Tacoma Power. I usually did not receive a call or email back but if I was lucky enough to actually speak to someone, I was met with resistance saying they only submit paperwork for rebates for PSE. I was not asking them to submit my paperwork, only asking them to forward the necessary and required documentation, which I provided them in a very simple list form. A gal from Tacoma Power even sent a few emails on my behalf with an even more descriptive list of the required documentation. I finally spoke with a manager at Black Hills who told me he would make my paperwork for my rebate a priority. I never heard from him after that and I was never able to reach him again - either not getting emails back or being told he was unavailable every time I called. I was notified by Tacoma Power that my rebate application had been rejected because it was incomplete - so we lost the $1000 rebate which is quite a bit of money to us. Overall, I'm extremely disappointed in the service that we have received from Black Hills and I would not recommend them if you're looking for a company to be helpful, responsive and transparent.

Craigslist P.

Came out and provided an outrageous repair quote. Said parts are really expensive, turns out parts in question have a lifetime warranty.

According to the woman in their office they don't ""honor"" warranties on equipment purchased from another company. Sure seems like an outrageous money grab to me. I won't be using them again.

I can accept if a mfg won't cover warranty work from an inferior company and that sure seems like the case here.

Bud K.

Once again, I'm being haunted by Black Hills Home Services. We had them install our furnace and heat pump some 9 years ago and and like a time bomb, another problem reared it's ugly head. When they installed the unit, it required a small diameter pvc pipe to carry the condensate to drain outside. With the recent high temps, the air conditioning was working overtime to cool the house which produced an excess of condensate (water). I was walking down the hall in my home and noticed a stain in the carpet outside our laundry room and proceeded to investigate what was happening. The floor in the laundry room was wet and water was dripping from the pvc drain pipe. Upon close examination, a coupling had come apart and water was pouring out onto the floor. The fitting was just pressed fit and had come lose. No pvc cement had been used to secure the joint. I pushed it back together which stopped the leak and attempted to deal with the water soaked carpet and vinyl flooring in the laundry room. I've had several issues with BHHS including price gouging for repair parts but this is the first time an issue with a faulty installation has come up. I'm going to have an inspection by a licensed, bonded, and insured contractor and send BHHS the bill including the cleaning or replacement of the carpet in my hallway. The attached picture is a couple days old and the stain has grown three to four times.

Annette H.

I will only use Black Hills Heating. They are professional. They keep you up to date on appointments. I have never been disappointed in their service, or product. Their team is fantastic. If you want to have wonderful experience ...make Black Hills Heating your choice....you will not be disappointed

Kathy F.

Great experience from start to finish, including the energy put in to get the job. Excellent customer service.

Christina S.

Had a Fujitsu heat pump installed in a small vacation home, and it is a lovely system. The heat is wonderful, and the unit runs extremely well. I am super happy with Black Hills communication throughout the process, the timeliness, their installation quality and support. I would highly recommend this company!