Binsky Home Service

JL P.

I recently moved to New Jersey and found that the previous owners had falsified documents declaring AC/Heater to be in good working order. I had several companies bid on the project and decided to go with Binsky. They didn't quote the best cost but I selected them based on quote in the right ballpark, demonstrated knowledge at the time of quote as well as consistency. I also gave some weight on Yelp reviews.

Two, technicians showed up on time on the day of installation and were very courteous and professional (most of my interface was with the lead). I periodically checked on work and the quality of work was very good (and detailed). The one downside was that, after 12 hours, now 8p and on the day of the Ida storm, they had not completed the job. The A/C and heater were working fine but they didn't connect the humidifier. The lead tech told me the office would call to schedule the follow-up. I waited more than a week (considering impact of the storm), then contacted them and got a date for finishing the job, a few weeks after the install. There was no big issue since not using the humidifier but this indicated issues with their scheduling of work.

The person that visited our house to respond to request for quote portrayed themselves as more of a senior technician but is clearly a sales person. However, she was very attentive and checked with the office quickly on the few questions that arose. Also, she was hesitant to propose a needed upgrade to the existing unit and more followed by lead. However, after having a signed contract pretty much disappeared from the deal leaving me with no direct contacts at the office for issues.

Binsky could improve upon that by having a direct contact identified from beginning to end. There's also room to improve scheduling and proactive follow up to jobs.

I still recommend Binsky as a good option but, should install be delayed, I suggest withholding an pay amount commensurate with the work yet to be performed.

T W.

I still have warranty on the part of my air conditioner, they said they will not charge my part when repair, however, the labor cost they charged me was unbelievable high. I truly feel that what so called warranty from Binsky is useless. No matter what, they will charge you with the same amount of money unless the labor is still under warranty. Also, I tried their services 3 times already, believe it or not, every time they will say they are ""missing"" certain part and waiting for their partner to deliver. They will stay at your place for doing nothing but charge you more hours of labor cost, so be aware their tricks!!

Bonnie J.

I could not be more disgusted with Binsky home services. After four trips to our home and $1400 to try to repair our Utica boiler, they left empty-handed. We still have no heat and the unit leaks all over the floor. I would not recommend them to a dog.

Michael W.

Clown shop with incompetent management completely focused on upwelling work, no care or focus on customers. Tech was late, couldn't find problem. No call back to resolve. Went elsewhere. Other tech found problem immediately. Heat is working again

Kevin R.

Last week my thermostat had an X through it and heat was not working. Searched YELP and saw reviews and called them. The tech was here within two hours. It wasn't the thermostat but the furnace which was over 30 years old. Their salesman came out and we decided to do the furnace and central air system. They had it installed within 24 hours

The only issue we had was the rep talked to us about adding an air scrubber but neglected to add to sales order. But after speaking with him they sent another tech to install it and all is good

Daman K.

I have been trying to get them into my home for initial assessment since last 5 weeks. I called their office multiple times, left voice messages, left query on their webpage and still no response. The came highly recommended from my friends. I finally got hold of them and got initial assessment schedled with Randi. He was suppose to come today, I had cancelled my meetings to facilitate this assessment. Guess what, I receive a Text message at the time of scheduled appointment that Randi can't come. I wonder if it takes this long to schedule an initial assessment, how long will it take them to come an fix anything in future.

Lori M.

The greatest con artist who came to my apartment in thirty years was from Binsky Home/snyder; called because a laundry sink pump was dripping though I'd not done laundry for weeks. He spent an hour doing a dramatic performance that included a ten minute camera conference with his supervisor while they examined my hot water heater, aghast at how unusually it had been piped, that it was connected to a discharge line, was draining into the same line as the sink pump, causing a leak, creating all the damage. He convinced me that I should install shut off valves in the room, to cut and cap the water heater pipe away from a discharge line, and to create another so the hot water heater could drain to an aluminum roasting pan to be placed on the floor: $1,100. If that didn't work, it would be another $2,100 to replace the tank and $965 for a laundry pump. There was little sleep for nights, out of work during a pandemic, panicked about taking a loan to pay for all this; I had friends praying for me. Right before he was to come back to begin the work, I put out a new request on Angie's List. Luis, the owner of FMS Plumbing was at my home ten minutes later. He said you already have shut off valves on top of your water heater and it isn't draining anywhere. It was simple: there had been a clog on the discharge line that was wearing down the motor and together with a leaky faucet had overwhelmed it. He snaked the line to make sure the clog was gone, installed a new pump and faucet: his labor together with cost of the pump and faucet totaled $850. When the Binsky con artist came back and I pointed to the very large shut off valves atop the tank so thoroughly examined, he said he hadn't noticed them. They charged me $50 for this performance. I recorded the whole thing and am reporting this firm to every consumer protection agency I can find.

John D.

Replaced a bad heating element on my furnace, which is a couple of screws (not including the one I got) and twisting together two wires. This after a big song and dance. $750! That's about all you need to know.

Peter D.

We had a bad drain clog and after several attempts to fix it ourselves we finally gave up and called Binsky Home. Binsky saiid they would get the next available plumber to us as soon as they could and would keep in touch with us on when we should expect him/her to show up. They called about an hour later and said a man would be here in 30 minutes. Sure enough our doorbell rang right on time. As it turned out the plumber was Bruno--the plumber who did a superb job at installing our water heater back in November. Bruno is a great plumber who is very careful and delIberate in his work and pays great attention even to small details. He is the type of worker who makes you comfortable that he knows what he is doing and that the job will be done right. He fixed our backed up sink in short order. Safe to say, as far as our family is concerned, we will always call Binsky Home when we need a plumber; we'll also ask for Bruno if he is available. You should do the same.

Roger S.

In January we had Binsky replace a failed heating unit in our home. The salesman was at our house the next day with a quote. The price was fair for the near next day install. The installation technicians were friendly and accommodating.

Where the company falls apart completely is accountability and responsibility. That same evening after the installation the unit started making a whistling noise. The noise was reported and the earliest availability was the following week. So they'll take your money fast enough but will install faulty or unreliable equipment. To this day the unit still makes the whistling noise and we have had 3 services, the 1st, it's your ductwork and filters, if that was true why does it take 15-20minutes for the noise to kick in. 2nd, it's your blower, I did not visibly see them swap the blower and cannot confirm, but the noise returned. 3rd, ""it's your settings on the blower, they are too high for your system"", CFM dropped to bare minimum levels. The noise is back now that we need heat.

Oh, did I mention that the AC conveniently wasn't working come summer. The technician, ""it happens"". The Heating installers replaced the R-22 refrigerant for whatever reason in my unit with R410A. Of course you can't test the AC in the winter, so it seems awfully coincidental that the AC stopped working just after the repairs.

Status: new equipment, a whistling noise Binsky will not fix, 11 months of headaches. I would not recommend them as they don't stand by their services.