Billy The Sunshine Plumber

Penny F.

On sunday I had an outside spigot that ran into house break and water was spraying everywhere, I had to turn off the main water. I called Billy's and they sent someone over fairly quickly but unfortunately this guy worked at a turtle's pace. He said it was $175 an hour because of it being a Sunday and it took him 2.5 hrs to get the job done because he would constantly walk to his truck to get a tool or part instead of bringing everything with him, he didn't know how to turn the main water from the city off so he had to call someone else, when he finally finished it cost me $520. When he left he didn't even pick up the old pipe and throw it away, he just left everything in the year for my dogs to get into. He didn't do the job right because monday, I found it leaking in 2 different spots, when I called Billy's on monday, they told me it would not cost anything for them to come out because it was still a problem with sunday's call and I asked them not to send the same repairman because he was slow and took forever. I received a call that afternoon from the same repairman and he told me it was going to be $99 an hour for them to come back out. I called the offce back and said forget it and told them why and their response was """"that's fine we are very busy"""", no I'm sorry, let me have someone else come out, nothing. After having 2 more plumbers to come out I was told that this was a shotty job, it should have never been done that way and it should not have been leaking, now it's going to cost me more more because I have to have the whole thing fixed again plus more and Billy's doesn't care.

Elizabeth F.

Dependable, quick, and great rates.... very happy with their service! I've used Billy's for sewer and drain issues before with good results - this time I used them for a water heater issue after a problem with another plumber. Billy's came right out, found the problem and fixed it.

Steven H.

Fast, pleasant, professional, reasonable. Very pleased with the service! I will be calling on Billy the Sunshine Plumber next time I have a clog.

Scuba G.

First of all I'm dismayed to see the older negative reviews based on our perfect experience with them this morning in replacing two commodes in our condo. I was contacted 1/2 hour before the agreed upon appointment, and two plumbers showed up right on time. The whole job took 1-1/2 hours, and the new installations look and work great. Special shout out to Darrel and his apprentice! It's always good to find experienced tradesmen who pay attention to communication, detail, and cleanup.

Adrian U.

Great people to do business with. They were punctual,Fast, friendly, and informative. The price was as quoted. If you need a great plumbing company these are the guys to go with.

Katrina U.

Was recommend to Billy The Sunshine Plumber by a neighbor on nextdoor app. I have used them twice now with great results. They have fixed a running toilet, changed out faucet hardware, fixed my slow drains +++They are fast, efficient, courteous, and respectful of your time and money. Great service and great prices - you don't get much of that these days! I would highly recommend to anyone needing a good plumber.

Belinda J.

I have used this service b/4 was very pleased. This time they failed me. They did the work efficiently and quickly. Although on their departure. Daniel looks back and said I could put my air conditioner back on. I said """"what"""" does the ac have to do with the plumbing. Started calling 1 Thursday evening. Called 2 times Friday Called 3 times Saturday They NEVER called me back and said I'd have to wait till Monday. I HAVE AC TO USE NOT TO LOOK AT

Nina S.

Unfortunately I have to give this group a negative review after I gave them multiple chances to redeem themselves and make things right. I will spare you all the details, but they were no-shows twice, had terrible communication, never called when they said they would, and I ended up taking off of work and wasting 2 weeks of my time trying to schedule with them. The person I spoke with was unprofessional. I told them I would not be hiring them due to their lack of customer service and inability to keep track of their schedule or communicate with their customers. Save yourself the trouble and call another plumber who is reliable and shows up when they say they are going to.

Susan B.

Be careful. They cut corners. They quoted us to replace sewer pipes from house to street. We discovered after they finished the job and buried everything that they had only replaced part of the line. They left several feet of the old pipe and refused to come out and fix it even though we had it in writing.

Chun C.

First, several years ago, I think I was the first one reviewed the business on Yelp and gave it 5-star. We also used it several other occasions through out the years. I think with this business what kind of service you get has lots of to do with which plumber it sends you. ALSO, I think, God forbid, if you are not happy with the result, you are going to get a nasty treatment. Our experience is worse than another reviewer Mr. Tommy Lorden on Google Review. The plumber Joey called my husband a """"piece of sh**t"""" and called me a bitch. When we nicely explained the problem to him on the phone. We had him over yesterday afternoon for a sink blockage problem. After he snaked, the kitchen water was going down. Because we have snaked the sink drain several times in the past 6 to 9 months, we decided to order a camera and see what it is really going on down there. We did the camera this morning around 9:00 am. So from the time the plumber snake the line (around 3:00 PM yesterday afternoon) to the time we do the camera, it is less than 24 hours. After the camera guy ran the camera, the camera line encountered a blockage and could not go any further. So the camera guy had to use his snake to break the blockage. So the camera could continue ... Of course, the camera guy had to charge us on the snaking. Because we have used the camera company several times before as well, he gave us a discount on the snaking. Less than half of Sunshine plumber's charge. Anyway, we called the office of Billy the Sunshine Plumber and see if it could at least compensate us the extra money we paid. The office said Joey the plumber had to talk to us about the money. Anyway, when Joey called a little bit before 3:00 PM this afternoon. Basically, he kept telling us that the camera guy has created the blockage when the camera guy ran the line .... when we told him that there was a blockage and asked whether he would compensate out extra snaking cost (again,, less than half he charged us).... he got very nasty call my husband """"sh*t"""" and me """"bitch"""" and hang-up. When you use this company, pray you don't run into problems.... Otherwise, you are at the mercy of the plumbers. The is no office help what so ever. Just read all the low star reviews. You will see we ran into similar situations.