Billy The Sunshine Plumber

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I would never use or recommend this plumber . I purchased a residential property with a newer water heater which had been installed by this company back in 11/20 prior to my ownership. Upon moving into the property there were constant issues with the water heater breaker tripping . After having 2 electricians look at it , they concurred it was a water heater issue . I contacted Billy's to advise of the problem and a front office worker called back the next day to advise she had been told it was a water heater element issue and to call the manufacturer. I did that and was told it was definitely coveted under their warranty and that the original installer ( Billy's) should come out to service / replace / troubleshoot at no charge . Billy's advised me they wanted $149 plus whatever hourly or other parts charges were incurred . No customer service here whatsoever . I've been a homeowner for 40 years and would NEVER use these guys .

Pam D.

Best family run company that I've ever dealt with in FL. These guys did exactly what they said they would and then some. Very upfront and honest about pricing too. Completed several projects for me and all went exceptionally well. Oh and patient, these guys explained the process in layman's terms and simply got it done! I think Dan or some other cool guy came back to fix a small flaw overlooked and fixed yet another thing while here. The apprentices too, they are exceptional young men that are learning such a great trade and man, all of those guys work their butts off! This is the only plumbing co that I will ever do business with. Thank you sincerely!

Jacci A.

I had issues with their work and the supervisor Joey will not respond now that I explained the issue. He denies it when I asked for a refund. He told me to not text him. No one responded to my email when I asked for a written response.

Joe W.

This was the best plumber experience we have had. We had a clogged kitchen sink and made the mistake of trying to get Roto-Rooter to come clear it first. I knew where the clog was and just needed a plumber to snake it for us. BTSP gave us a quote over the phone and worked with us to get a plumber out as soon as possible. Roto-rooter was the exact opposite, they wouldn't give a quote over the phone and eventually wanted to charge $570 for something Billy the Sunshine Plumber charged $175 for. Thankfully, we made the right call and went with BTSP. When their plumber Mark came out, we was friendly, communicative and professional. He was wearing a mask without being asked to and made sure to be as safe as possible. He worked fast and updated me along the way with what was going on. He quickly fixed the problem and made sure everything was working before he left. I will be asking for Mark by name if I need work done in the future. Great company and I highly recommend them.

John F.

If you need a new flapper for your toilet, this is the company for you! If you need anything beyond this...I would not recommend! Had an extremely horrible experience! Due to their negligence, cost us hundreds of dollars in water bills!! They/ didn't listen to us at all, talked over both of us. Came out about 5 times and couldn't figure out how to stop our toilet from running! Turns out it was the fill valve that they installed the first time out that wasn't working properly! I told this plumber several times that it wasn't running before he installed this fill valve! This company is absolutely incompetent, we received no apologies or money off!

Sue P.

It took him three hours to put in a drop in sink that I purchased as recommended by office. He took two personal phone calls one about financing on his car and another from his buddy about picking up a water heater on my dime at $149 hour. He also talked to my neighbor outside on my dime. He had to go to Home Depot for a hose are you serious your a plumber. He went to his truck about ten times and never wore a mask. I feel ripped off. I called the office a couple times the last time she said she would get back to me still waiting. Total rip off

Manny K.

We had an after hours emergency. We were lucky enough to have an experienced, courteous, and professional plumber come out. Services rendered after hours are charged a premium, but it was worth it. Our technician, JR was determined to solve our issue despite the rain he encountered while working outside at night. He got us back in business and even dealt with our landlord on the phone to explain all the work he did. Again, we were lucky to get JR, and even though we hope we don't need their services again, we will call on Billy the Sunshine Plumber again.

Jonathon R.

Fantastic experience. We had a leak in the pipes behind our tub wall -- pipes that were installed 70 years ago. Not something I wanted to see when we're getting ready to sell a house. We called Billy and they came out a couple days later to replace everything behind the wall, as well as the faucet handles and even a new shower head. They did great work and even cleaned up afterwards. The pricing with better than 3 other high rated (from the Nextdoor app) plumbers, so great all around.

Liz J.

Absolute dishonesty. I hired this plumber to replace a toilet, flange pipe and other parts in the upstairs bathroom of my rental property. Just a few short months later major water damage started to leak down into the downstairs kitchen. When I called this plumber, they denied the damage was a result of their work. On top of all that they had the audacity to charge me for them to come out to take a look. So I called three other plumbers to come out and take a look (for free), each of the three plumbers said this damage was due to the incorrectly installed toilet and other parts. Thousands of dollars later, I had to replace all plumbing parts, walls and cabinetry. Do not hire this plumber. Dishonest and poor workmanship.

Rebecca K.

Had an excellent experience...they came right out and did our fairly small repair on the spot. Another business had sent out a technician for a """"service call"""" for this repair....twice! And still wouldn't come back for another week to actually complete the repair so we moved on. Billy's came recommended in our neigborhood and we will pass on this recommendation.