Billy Bell Plumbing

T C.

Our pump failed and we called several plumbers, all offering appointments days later. Billy Bell sent a truck right away. Two guys showed up in a Billy Bell truck. They went to work on this senior citizen with the talking. Eventually they showed a work order and asked me to sign it before they started work. It had an 'estimate' on it that was way over priced but it was just an estimate. The job would be based on time and materials was what I understood. A check was given as a payment but was explained as just to get the job going, the real invoice would be paid afterwards. We are out of water, senior citizens and need the water back on asap. They were gone for 3/4 of the rest of the day while they went to the 'supply house' to get a pump and materials. When they returned they pulled materials off the truck, did the job and then wanted another check to complete payment. The story changed to I signed a contract to pay the entire estimated price. The 'demanded' the rest in a posture that reminded us of a threat. They refused to put in the well seal to keep out critters and bugs and left. We paid $3750 on their $4500 demand for a 1500.00 job. A $500 dollar pump and 2 hours work for 2 guys. The well is still unsealed after many requests for them to return. Leave a message that is never returned routine that a lot of crooks use. If it looks like senior abuse it is senior abuse. Two citizens in their 70s getting fleeced for a water emergency and the well is still unsealed after 2 years. The picture shows exactly how they left the job and it is still that way. Stay away from Billy Bell. He does not operate a business in a moral, ethical manner. He will rip you off and will not return our calls to come seal our well.

Robert W.

Total rip off as a company. I called looking for a company to change out a garbage disposal that I knew needed to be replaced. The technician told me there was a $220 dollar assessment charge even though, I told him what needed to be done but it would be charged to the repair cost. He arrived at my house and confirmed that it needed to be replaced and told me the parts were roughly $400 for the disposal. The total to replace the disposal would be $1100 which I felt was super high but proceeded to let him change it out. The work was completed in roughly 30 mins and it does work fine but I do feel taken advantage of and price gouged. Then turns out the disposal was only $120. That being said, I won't be calling this company back in the future or recommending them to anyone else.

Walter E.

Sorry I made an error on my previous review. I am still thinking about Doug and the way he handled the dispute. The owner is still not a good owner!!!!

Drew R.

They arrived, did the dirk, and were professional. It was a little expensive, but I did not check the price with other plumbers. I assume it was the going rate: good job over all.

Wendy S.

This company is awful! DO NOT give them your credit card! They quoted a job at 6000 and before doing any work another person shows up and doubles quote, we said no they charged my credit card 6000 on Friday and 5400 on Monday , and they did no work! Obviously I've called my credit card company and had that taken care of I will be filing a police report tomorrow but you have been warned do not give this company a credit card it is a scam!!!

North Georgia R.

Total rip off. Wasn't able to identify cause of issue but suggested an """"overdue"""" maintenance service and charged me $2000 for what other plumbers charge $300. Steer clear of this team.

Annette D.

Doug Allen came to repair my leaking toilet. He was very professional and explained everything to me.

Justina S.

When the plumbers came and replaced one filter rinsed off the second one I had flowing water so I happily posted a good review 20 minutes after they left I had no water. I contacted the plumber that had just left the house he informed me that he was at another job already and that he would have to charge me another $400 to come back. I reiterated you just left I have no water I'm in the same scenario that I was when you got here. I was completely shocked by this !!!He repeated the same thing telling me that if I thought I could go under the crawlspace and remove the small filter I could do that!!!! I walk with a cane I am not able to do any filter replacing that's why I called the plumber. I just wasted $400 for nothing.! I feel completely taken advantage of. Warning stay away from this company!!!!

Debra F.

We were in a desperate situation with flooding from all the rain. We had another plumber do some work who did not finish the job properly. Doug from Billy Bell's got here in a short period of time and was able to fix the issue in a short period of time! I would highly recommend this company!

Doris L.

Do not use this company. I was charged 1450.00 for a hot water tank including expansion tank. There is no expansion tank!! They come out and invent repairs, usually the same one over and over. they stretch their time out to add more hours, including their lunch hour.