Billy Bell Plumbing

Lura L.

Sorry I made an error on my previous review. I am still thinking about Doug and the way he handled the dispute. The owner is still not a good owner!!!!

Richard B.

Pin hole leak in copper tubing at the water heater. Two couplings, one elbow, about 4 inches of 1/2 inch copper tubing, and 1.5 hours work counting drive time. The bill was $410. In my opinion, about $150 too much.

Julie R.

Started out okay but then fell apart with delays and the """"Bull in a China shop"""" technique of operating an excavator, tore up my yard, trees, and everything else I didn't think would be involved in digging my new drain field for my septic system. When I called Billy, he said he would come over and see what was what after professing to doing me a deal on the quote and whining about an excessive amount of pumped material he had to now get rid of. I told him that had nothing to do with how the job was not finished as they were supposed to come back after I paid the balance and finish the grading and cleaning up the piles of dirt. I guess Billy and his crew don't care how they leave a long time customer after they destroy their property when the quote falls short on their end. Won't ever call them again and advise anyone reading this to not call them in the first place.

Tony M.

We were in a desperate situation with flooding from all the rain. We had another plumber do some work who did not finish the job properly. Doug from Billy Bell's got here in a short period of time and was able to fix the issue in a short period of time! I would highly recommend this company!

Jamila G.

had an outdoor faucet burst late friday afternoon resulting in water gushing back into the crawl space. called billy bell! jason and his helper were there in a very short time. they went into the crawl space, did the repair and suggested several things to do to prevent mold. could not be more satisfied thank you!

OK W.

BEWARE of this company--- they say its going to cost one thing and then it becomes way more! The purchaser with the plumbing problem said that she was not going to pay the extra costs until she spoke to someone at Billy Bell. The guys threatened her that they were going to call the cops. He told his partner-- you stay with her I will go out and call the cops. She called 911 and then made the guy leave her home and closed the garage door until the cops came. The police came and they talked it over she could not get anyone on the phone in the office of Billy Bell. All they did was loosen and dump out a clogged trap at the kitchen sink. She agreed to pay $285. Then they said it was going to be $550+ and then said if we had used the machine it would have been $880+ She was totally taken advantage of as a woman. She is still working it out with the office that she finally got in touch with and they charge a $22 fee to use a credit card but good thing she did so that she can stop payment. The guys were adamant that she had to pay onsite. She said ok so if you wrote 1 million on the invoice I am suppose to just pay that??????

Shirlee A.

We called Billy Bell Plumbing on Feb 9, 2023 to unclog our sink. When they arrived , they told my wife the service charge would be $285. After unhooking the drain pipes they told her , because of the grease buildup, the charge would be $1300. She did not know what to do because everything had been unhooked, so she said , go ahead. They used a snake to unclog the drain and used a treatment substance. She paid the bill with a credit card. After I got home , she told me what the charge was. We could not believe the one hour they were in the house justified a $1300 bill. We have attempted to reach the owner to discuss the issue, but he refuses to take our call. Our advice is to avoid using Billy Bell Plumbing for any of your needs.

Vladimir Z.

Had these folks move supply and drains for a half bath to a different part of the house, relocate a water heater and run a new buried propane line from tank to furnace - couldn't be happier. Price was absolutely outstanding, beating 3 other bids by a country mile, done sooner, and with better work than anyone I had ever used when I lived in metro Atlanta during the prior three decades. Can't say that I understand the negative reviews; Drake and Nick were professional, communicative and considerate. Maybe there are some bad eggs in the firm (or more likely, were), but not these guys. I plan to use them again in the very near future.

Glenn F.

I wish I wasn't in a bind when my septic backed up at a house we had just moved to but that was the situation. Called quickly because my wife was not amused that septic water was in our basement. My father & uncle were in the construction business & my son is in it now. I was in the remodeling business for 13+ years. These folks come out on an emergency charge. The two young men were nice enough & were able to locate the cleanouts for the septic & relieve the pressure. They tell me the lid to the tank had been tampered with. All fine. They give me a $400 """"emergency"""" bill for poking around with the poker into the ground & digging for maybe an hour tops. Again, I was in a bind so I guess I'll eat it. Then as Jarred Smith is leaving, he says it'll be $2250 to pump my septic & run a camera to check the field lines. He's a nice enough young fellow, they both were, but why are they trying to gouge a firefighter so badly? I guess they thought I knew nothing about plumbing. Anyway, he was supposed to call & have the truck out to the house the following morning, which I had no intention of letting that happen at that price, but I waited and my wife called a few times to see why there was no return call that morning (she still believes I'm going to overpay by leaps & bounds & she really just wanted it done because we were having family come over the next day). Jarred calls & says he's been busy on another job & that he is sorry he didn't call earlier. Then he proceeds to inform me that """"after talking to his supervisor"""" my steep hill where the septic is located on my property is going to need a """"special"""" truck & instead of $2250, the price is now $4250. To pump a septic tank & check the field lines Billy Bell Plumbing wanted to GOUGE a public servant (meaning not flushed with money) for $4250. I told him to just call back whenever this supposed """"special"""" truck was available. No callback. Chris Mote Pumping Service came out the next day after I called them. They had zero problem with our steep terrain nor did they have a problem getting their """"non-special"""" truck in our driveway. Septic pumped for $475. Maybe these people at Billy Bell Plumbing think everyone is an idiot or maybe they've ripped enough people off in the past that doing an honest days work for an honest days pay no longer appeals to them but they should certainly be ashamed of themselves. DO NOT USE THIS COMPANY EVER!

Patrick D.

Billy and two others showed up to my house within the hour to address a constant water leak. They worked hard to try to find the leak and did everything they could to locate exactly where it was coming from. Fortunately, the leak was caused by a leaky toilet, which they fixed. Unfortunately, the toilet had ran for around 80 hours before I was notified by the city. Price wasn't discussed before assessment, but other than that I was pleased with their willingness to help out!