Bill The Plumber

Carol D.

We needed a faucet in the set tub in the garage with a spray unit. Bobby and Sam replaced it and we signed up for the Valued Customer Protection Plan. Our hot water tank was drained and the flappers in three toilets were replaced. We have nothing but high marks for this company!

Edward R.

Called Bill the Plumber to do our backflow preventer inspection. This guy shows up, performs inspection and tells me it failed - """"You have a bad valve."""" So I ask him how much it will cost to fix it. Instead of giving me an answer he starts lecturing me about his service agreement, which includes all plumbing in our home. I interrupt him and tell him I just want a price. The nasty twit has the gall to say to me """"If all you care about is price, we are not your guys."""" This raises rudeness to a new level. Bottom line, unless I allowed this shameless huckster to finish his sales pitch on their service plan, he refuses to quote a price. I paid him $80 for the inspection and told him to get lost. Stay away!!!

Louise B.

We called Bill the Plumber to replace our hot water heater Bobby came out and was onetime. They worked with us because we had a tight time frame to get it done. VerY curious and profrofessional would definitely use them again.

John G.

Called Bill the plumber and spoke with Eva, she was great, pleasant and helpful. I needed a copper pipe repaired that was exposed in the floor. Quoted 320 to do a few min job. Without water I reluctantly agreed. Appeared to only be interested in the money even asking for a tip which I foolishly complied. The reason for 3 stars is that at least the job was done after needing to request and insure each step was actually done and the very good experience with the dispatcher.

John M.

Had Lukewarm water, looked at my water heater and saw rust. I called bill the Plumber, eva (very polite & professional) said she couldn't get anyone out until Thursday, but to keep my phone on if a tech was freed up. I got the call, Bobby came, great guy, we went over some options, I selected a new heater, came back in 20 minutes and replaced my heater in no time! Very satisfied- professional technician as I watched him breeze right through this! Good stuff!

Laurie S.

I see there are numerous 1 star reviews with my same experience/complaint. We had a blocked toilet that needed to be snaked out. Called Bill The Plumber. Once he arrived he gave us a a price of $700.00!!!!!! To snake out the drain!! We said - no thanks! He then said well what about $500. We said no and he charged us $59.00 for the service call and went on his way. Fast Forward the next day and Mike the Plumber arrives. Arrived promptly, spent several minutes assessing the situation, had to get on the roof to complete the job - was here 45 minutes, fixed the drain (snaking it out) charged $195.00. How Bill the Plumber stays in business is beyond my comprehension. I would go so far as to call them scam artists who most likely are capitalizing on the seniors in our community and taking advantage of them. Very sad.

Lauren C.

Absolutely awful!!! Called for emergency service for clogged toilets. The guy who answered the phone talked like he was high and was rude. The same guy showed up, barely spoke to us, walked the perimeter of the house twice and then said he needed to unearth the septic tank for $1,073.33 without even looking at anything or trying to snake it. Had to pay him $90 for doing nothing but being rude. UPDATE: The service manager called my husband today and apologized for the entire situation and gave us a refund. He handled it very professionally and we appreciate it.

Luna B.

Friendly fast service but shysters! Bill the Plumber quoted $4100- discounted from $5100- for a well pump. I called other local companies- going rate was about $1200-1500. Three hours later, my well was back up for a far more reasonable price. I have used them before and felt overcharged, however I've just figured it's the cost of fast service. However, after this experience I have little faith in any homes service!

Rich S.

I had this company come out to unclog my kitchen sink. They quoted me $700. I refused their service, but still had to pay $59.95 for the service call. Buyer beware.

Paige W.

At these prices, no wonder they give 1st class service. The tech who came to my house was great. Clean, smart, and enthusiastic. The prices were another thing. The quote to change a kitchen drain $400. I did it myself later for $15 and 20 minutes. Basic toilet? $700. Ouch! I cheerfully told the guy, I was sorry, but my budget would not allow that. He charged the prearranged $59.95 for the house call. I told him I would have the quote framed. He smiled knowingly. Super nice guy. Be warned. These guys are first class, but it ain't cheap.