Bill The Plumber

Manuel S.

DO NOT USE BILL THE PLUMBER. This company is overpriced and is only interested in selling their ridiculously expensive maintenance plans. They tested my backflow meter last month and it passed. After testing the meter one of the valves developed a slow drip leak which he made me aware of and said that it should stop but if it didn't to give him a call. Well it didn't stop so I called only to find out he planned to charge me to replace the valve that he broke. His explanation was that this didn't pass the """"prudent person"""" test and he wasn't responsible. My """"prudent person"""" test is you broke it you fix it. He still refused to take responsibility for fixing what he broke even after I let him know the only reason I hired him was because of online reviews and that I would be writing an unfavorable review based on his service. He also didn't care that I would instead contact a different plumber to make the repair.

Richard L.

Had Lukewarm water, looked at my water heater and saw rust. I called bill the Plumber, eva (very polite & professional) said she couldn't get anyone out until Thursday, but to keep my phone on if a tech was freed up. I got the call, Bobby came, great guy, we went over some options, I selected a new heater, came back in 20 minutes and replaced my heater in no time! Very satisfied- professional technician as I watched him breeze right through this! Good stuff!

arlene m.

I see there are numerous 1 star reviews with my same experience/complaint. We had a blocked toilet that needed to be snaked out. Called Bill The Plumber. Once he arrived he gave us a a price of $700.00!!!!!! To snake out the drain!! We said - no thanks! He then said well what about $500. We said no and he charged us $59.00 for the service call and went on his way. Fast Forward the next day and Mike the Plumber arrives. Arrived promptly, spent several minutes assessing the situation, had to get on the roof to complete the job - was here 45 minutes, fixed the drain (snaking it out) charged $195.00. How Bill the Plumber stays in business is beyond my comprehension. I would go so far as to call them scam artists who most likely are capitalizing on the seniors in our community and taking advantage of them. Very sad.

John H.

Absolutely awful!!! Called for emergency service for clogged toilets. The guy who answered the phone talked like he was high and was rude. The same guy showed up, barely spoke to us, walked the perimeter of the house twice and then said he needed to unearth the septic tank for $1,073.33 without even looking at anything or trying to snake it. Had to pay him $90 for doing nothing but being rude. UPDATE: The service manager called my husband today and apologized for the entire situation and gave us a refund. He handled it very professionally and we appreciate it.

Julissa L.

Almost $200 for a five minute job, really? Doctors should quit their jobs so they could make this kind of money. They got me once but NEVER again. I called for a simple arm on my shower that broke off and they wanted to sell me a warranty on repairs and a disposal unit for $700 and even gave me info on a whole house filtration system for $5000. They found all this with a courtesy inspection. They tell you a service call is $59 but that includes no work or parts. You are paying for an estimate. Prepare for a sales presentation! So if you want to waste your money call these guys. I will be sure to warn my neighbors and friends.

Julian L.

At these prices, no wonder they give 1st class service. The tech who came to my house was great. Clean, smart, and enthusiastic. The prices were another thing. The quote to change a kitchen drain $400. I did it myself later for $15 and 20 minutes. Basic toilet? $700. Ouch! I cheerfully told the guy, I was sorry, but my budget would not allow that. He charged the prearranged $59.95 for the house call. I told him I would have the quote framed. He smiled knowingly. Super nice guy. Be warned. These guys are first class, but it ain't cheap.

Ryan K.

We needed a faucet in the set tub in the garage with a spray unit. Bobby and Sam replaced it and we signed up for the Valued Customer Protection Plan. Our hot water tank was drained and the flappers in three toilets were replaced. We have nothing but high marks for this company!

Suzette R.

Price gouging report Against Bill the Plumber, 6020 F Deacon Rd, Sarasota, FL 34238 Date of visit: 10/7/22 My kitchen sink stopped up during hurricane. As soon as I got electricity back I called for them to come and snake pipes since I had ascertained that that was what going to get the job done. I had cleaned, taken trap apart and was ready for snaking. When Bob and Sam got there, they looked, spilled water that I had a bin underneath and did not even have anything to clean that up. I provided. They did not explain to me what they thought the problem was, instead I was presented with a paper that said Through the roof $ 1000 Through the kitchen pipe $ 450 Or I could buy membership.. I paid $ 450 for 10 minutes of snaking! I have called at least 9 times and never got a call back. Until now when I posted my complaint. PRICE GOUGING! In most states, price gouging during a time of emergency is considered a violation of unfair or deceptive trade practices law. Most of these laws provide for civil penalties, as enforced by the state attorney general, while some state laws also enforce criminal penalties for price gouging violations.

Cayla L.

Friendly fast service but shysters! Bill the Plumber quoted $4100- discounted from $5100- for a well pump. I called other local companies- going rate was about $1200-1500. Three hours later, my well was back up for a far more reasonable price. I have used them before and felt overcharged, however I've just figured it's the cost of fast service. However, after this experience I have little faith in any homes service!

Gloria S.

Beware : I did not use this service. When the technition presented me with a quote for over $700 I knew it was a rip off at worst and overpriced at best . I called another company -Richard's plumbing - and he fixed the problem for $111.24.