Bill The Plumber

Tami D.

I can always count on Bill the Plumber to help fix any plumbing issue I have, they're reliable & always so kind

Erhick B.

Friendly fast service but shysters! Bill the Plumber quoted $4100- discounted from $5100- for a well pump. I called other local companies- going rate was about $1200-1500. Three hours later, my well was back up for a far more reasonable price. I have used them before and felt overcharged, however I've just figured it's the cost of fast service. However, after this experience I have little faith in any homes service!

Andi B.

DO NOT USE BILL THE PLUMBER. This company is overpriced and is only interested in selling their ridiculously expensive maintenance plans. They tested my backflow meter last month and it passed. After testing the meter one of the valves developed a slow drip leak which he made me aware of and said that it should stop but if it didn't to give him a call. Well it didn't stop so I called only to find out he planned to charge me to replace the valve that he broke. His explanation was that this didn't pass the """"prudent person"""" test and he wasn't responsible. My """"prudent person"""" test is you broke it you fix it. He still refused to take responsibility for fixing what he broke even after I let him know the only reason I hired him was because of online reviews and that I would be writing an unfavorable review based on his service. He also didn't care that I would instead contact a different plumber to make the repair.

Ryan A.

I see there are numerous 1 star reviews with my same experience/complaint. We had a blocked toilet that needed to be snaked out. Called Bill The Plumber. Once he arrived he gave us a a price of $700.00!!!!!! To snake out the drain!! We said - no thanks! He then said well what about $500. We said no and he charged us $59.00 for the service call and went on his way. Fast Forward the next day and Mike the Plumber arrives. Arrived promptly, spent several minutes assessing the situation, had to get on the roof to complete the job - was here 45 minutes, fixed the drain (snaking it out) charged $195.00. How Bill the Plumber stays in business is beyond my comprehension. I would go so far as to call them scam artists who most likely are capitalizing on the seniors in our community and taking advantage of them. Very sad.

Deborah O.

I had this company come out to unclog my kitchen sink. They quoted me $700. I refused their service, but still had to pay $59.95 for the service call. Buyer beware.

Christopher G.

$$$$!!! Yes the employees are nice. Yes they do a decent job... after they try to up-sell you on a dozen other items you really don't need and then charge you an astronomical amount of money for the service. It took the guy only 15 minutes to clear our drain and after TWO different discounts were applied, we had to pay almost $400. I then found out from other professionals that this was highway robbery.

Jan W.

Bill the Plumber had been my plumber for the past 10 years. However; I am now forced to compare costs with other plumbing companies. My hot water heater in the garage started to drip water onto the floor through the pressure relief value. A call to Bill the Plumber scheduled someone to come to my home the next morning. After inspecting the water heater the plumber pumped air into the expansion tank and gave me a bill for $199.00! Way too expensive!!! Because the water heater is 10 years old I asked for an estimate for a new water heater. A quote was presented for $4500 and $10,000 for a tankless heater! Sorry .. but this is the last time I will call Bill the Plumber.

PJ M.

Called Bill the Plumber to do our backflow preventer inspection. This guy shows up, performs inspection and tells me it failed - """"You have a bad valve."""" So I ask him how much it will cost to fix it. Instead of giving me an answer he starts lecturing me about his service agreement, which includes all plumbing in our home. I interrupt him and tell him I just want a price. The nasty twit has the gall to say to me """"If all you care about is price, we are not your guys."""" This raises rudeness to a new level. Bottom line, unless I allowed this shameless huckster to finish his sales pitch on their service plan, he refuses to quote a price. I paid him $80 for the inspection and told him to get lost. Stay away!!!

Guy H.

Actually this is a zero star review. I had the same experience as many other negative reviewers, and this was a surprise to me because I've been using Bill the Plumber for years for annual city required backflow valve inspections. So, when I called them because my backflow valve was malfunctioning ( large amount of water loss from the drain port) I called Eva in the office to set up an appointment. She has always been helpful and seemingly trustworthy. The tech came out the following day and without ever touching the backflow unit told me that he would get me some numbers together. He went back to his truck and was there for about 15 minutes (long enough for me to take my dog for a walk around the block). I must add that the tech was very polite. But he presents me with this estimate that was akin to a car salesman's' confusing contract. To replace the unit there were two prices, to repair also two prices, and it all depends on if I sign up for their """"Value Plan"""" which costs $180.00 annually. Right then I suspected this was a con job. While the tech went back to his truck again to see if he could find parts to rebuild the backflow unit (which he could not locate), I called a trusted plumber I normally use, and he told me that I was getting ripped off to the tune of about $500.00 and set me on the path to try to investigate the problem myself. Long story short, I sent them away and called the office to pay $124.95 for the service call out charge. Following that, I found a YouTube video with my exact backflow unit, with a crescent wrench and a screw driver I took it apart (which was so simple) and discovered a lot of debris in the bottom of the 1st valve chamber, which did not allow the valve disk to seat properly. I cleaned it out and the backflow preventer was fixed. I should add that the amount of debris that was discovered was caused by a PVC pipe break ahead (up line) of the backflow valve, and I made those repairs and the pvc cement evidently congealed in the water line and flowed into the backflow unit. I realize that while I am somewhat of a handyman, while there are those that are not, I do have my limitations and know when I should call the professionals. You may ask """"why didn't I called my trusted plumber first?"""" The answer is that I was under the impression that since Bill the Plumber was the firm that had been inspecting the unit for so many years, they were the specialists in that department. I couldn't have been more wrong. Bottom line. As a result of deceptive practices, price gouging, lack of professional integrity, Bill the Plumber will no longer will have my trade. Reading reviews on this outfit in the past was never required since my experience was positive as far as the annual inspections were concerned, but as far as plumbing repairs go, be very cautious. The negative reviews are accurate. Update- To their credit, I was not charged the $124.95 service charge. Eva called to tell me that my credit card was not being charged, and that my unsatisfactory experience would be reviewed.

Melissa L.

We needed a faucet in the set tub in the garage with a spray unit. Bobby and Sam replaced it and we signed up for the Valued Customer Protection Plan. Our hot water tank was drained and the flappers in three toilets were replaced. We have nothing but high marks for this company!