Bill The Plumber

John G.

Called Bill the plumber and spoke with Eva, she was great, pleasant and helpful. I needed a copper pipe repaired that was exposed in the floor. Quoted 320 to do a few min job. Without water I reluctantly agreed. Appeared to only be interested in the money even asking for a tip which I foolishly complied. The reason for 3 stars is that at least the job was done after needing to request and insure each step was actually done and the very good experience with the dispatcher.

John M.

Had Lukewarm water, looked at my water heater and saw rust. I called bill the Plumber, eva (very polite & professional) said she couldn't get anyone out until Thursday, but to keep my phone on if a tech was freed up. I got the call, Bobby came, great guy, we went over some options, I selected a new heater, came back in 20 minutes and replaced my heater in no time! Very satisfied- professional technician as I watched him breeze right through this! Good stuff!

Laurie S.

I see there are numerous 1 star reviews with my same experience/complaint. We had a blocked toilet that needed to be snaked out. Called Bill The Plumber. Once he arrived he gave us a a price of $700.00!!!!!! To snake out the drain!! We said - no thanks! He then said well what about $500. We said no and he charged us $59.00 for the service call and went on his way. Fast Forward the next day and Mike the Plumber arrives. Arrived promptly, spent several minutes assessing the situation, had to get on the roof to complete the job - was here 45 minutes, fixed the drain (snaking it out) charged $195.00. How Bill the Plumber stays in business is beyond my comprehension. I would go so far as to call them scam artists who most likely are capitalizing on the seniors in our community and taking advantage of them. Very sad.

Lauren C.

Absolutely awful!!! Called for emergency service for clogged toilets. The guy who answered the phone talked like he was high and was rude. The same guy showed up, barely spoke to us, walked the perimeter of the house twice and then said he needed to unearth the septic tank for $1,073.33 without even looking at anything or trying to snake it. Had to pay him $90 for doing nothing but being rude. UPDATE: The service manager called my husband today and apologized for the entire situation and gave us a refund. He handled it very professionally and we appreciate it.

Luna B.

Friendly fast service but shysters! Bill the Plumber quoted $4100- discounted from $5100- for a well pump. I called other local companies- going rate was about $1200-1500. Three hours later, my well was back up for a far more reasonable price. I have used them before and felt overcharged, however I've just figured it's the cost of fast service. However, after this experience I have little faith in any homes service!

Rich S.

I had this company come out to unclog my kitchen sink. They quoted me $700. I refused their service, but still had to pay $59.95 for the service call. Buyer beware.

Paige W.

At these prices, no wonder they give 1st class service. The tech who came to my house was great. Clean, smart, and enthusiastic. The prices were another thing. The quote to change a kitchen drain $400. I did it myself later for $15 and 20 minutes. Basic toilet? $700. Ouch! I cheerfully told the guy, I was sorry, but my budget would not allow that. He charged the prearranged $59.95 for the house call. I told him I would have the quote framed. He smiled knowingly. Super nice guy. Be warned. These guys are first class, but it ain't cheap.

John S.

DO NOT USE BILL THE PLUMBER. This company is overpriced and is only interested in selling their ridiculously expensive maintenance plans. They tested my backflow meter last month and it passed. After testing the meter one of the valves developed a slow drip leak which he made me aware of and said that it should stop but if it didn't to give him a call. Well it didn't stop so I called only to find out he planned to charge me to replace the valve that he broke. His explanation was that this didn't pass the """"prudent person"""" test and he wasn't responsible. My """"prudent person"""" test is you broke it you fix it. He still refused to take responsibility for fixing what he broke even after I let him know the only reason I hired him was because of online reviews and that I would be writing an unfavorable review based on his service. He also didn't care that I would instead contact a different plumber to make the repair.

Suzanne S.

Beware : I did not use this service. When the technition presented me with a quote for over $700 I knew it was a rip off at worst and overpriced at best . I called another company -Richard's plumbing - and he fixed the problem for $111.24.

Kathy M.

The website says this: At Bill The Plumber We don't just present 24 hour a day, 7 day per week emergency service in the Venice Area - we deliver it. Anytime you are having a plumbing emergency - Do not hesitate to call Bill The Plumber. We respond to all emergencies, no matter what time! 2:00 a.m. Saturday night - No Emergency Plumbing Veniceproblem, we're on our way. 4:00 a.m. Monday morning - we're on our way. We will never leave you stranded when you are having a plumbing emergency. Our operators are there to answer your calls 24 hours a day - So you don't have to worry about leaving a message on some machine and waiting to have your call returned the next day, when it's too late. We called at 9:30 in the evening and they said, nope can't do it, call us in the morning.