Bill Bragg Plumbing

Cliff H.

We had a new fridge coming, and we had to sever the water line to the ice maker. Sounds easy enough, right? So I you tubed how and thought, I could do this! Well- I COULD NOT. We had to call a plumber and fast, water was leaking everywhere! I called Mr. Bragg and in a friendly tone told me he could swing by within an hour.

He arrived and quickly deducted in a minute that there must be a valve downstairs to turn off. We looked and behold! There was a valve! He told us to turn it off, which we did. Problem solved.

We asked what his fee was, and without hesitation mentioned $20. I asked if I could write a check. He paused, smiled and said, ""Merry Christmas!"" and walked out. Just like that.

Thank you Mr. Bragg. You could have easily charged us for this. Your 50 years of service to San Francisco may have given you experience, but your humanity and kindness towards us will never be forgotten. TEN STARS!!!

Donald H.

Since I chose Bragg based on Yelp, I feel obligated to report. When I called, his son was in the area and swung by in 10 minutes, looked at the problem, went to the plumbing supply place and returned within 10 minutes. Fixed the problem ( a missing faucet handle), explained to me how to repair it myself in the future and went on his way. $123. What makes it a five star is that my son in law had called another plumber (starts with ""B"" and sounds like hell), who came, said the whole sink needed to be replaced, then took the loose faucet handle, never returned, and refused to reply to numerous phone messages.

Shelly H.

I have used Bill 3 times now, and every time he is out immediately, and he fixes the problem immediately, and is very reasonably priced. Even when I expect to pay more, and or have a larger job, he is honest so if it's something basic and simple that will do, that's what he does. I will NEVER use another plumber again.

Warren B.

We had a bathroom sink that kept getting clogged and no amount of Liquid Plum'r would do the trick. Called these guys, they were there within 2 hours and got the thing cleared out. When we realized that I had accidentally taken the checkbook to work, they said ""no big deal,"" and let us mail in the check. Polite, prompt, family-owned, and acceptable price for the service ($105). Will use them again.

P C.

Charged $325 for a minor rebuild for a wall mounted toilet. When I asked Todd if he could break down the charges into parts and labor, he said he couldn't. I then asked him how long would it take him to do the minor rebuild. He said ""Oh, about 15 - 20 minutes."" I found out later that parts cost about $20 at the hardware store. So, that comes out to an hourly rate of $900/hr. Additionally, he tried to tell me that toilets have to be rebuilt every 5 years. The two toilets in our unit are 20 yrs old and this is the first time we've had to have this work done. Does this mean their work quality is only good for 5 yrs?

Gia D.

Very nice guy and much better priced than the others I checked out. Was prompt, friendly and professional. One of the pipes to my kitchen sink was leaking -- he diagnosed the problem (washers were worn out and one of the pipes had slipped down causing water to leak out between the 2 pieces of pipe), replaced what was needed and was on his way in no time. Paid a $100 and all was good (was $5 off his minimum service call price of $105 for finding him on Yelp!).

Roger R.

Thank goodness for honest, competent plumbers. I had a backed up toilet and tried everything I could to clear it, even going as far as using lye (the 2 times that I've used this, it has never worked. Truth in advertising should apply here). Bill Bragg's son came by within the hour, snaked it, and it was cleared before I could take my 2nd breath of air. $105.

I still think it was a deal compared to what others have charged me in the past. This is the third time this same issue has come up and Bill's son said that's too much. He went on to say that the hole of the toilet come in different sizes, apparently, before the toilet connects to the wasteline pipe. He suggested I get another toilet (Toto) and that Excel on So Van Ness + 18th St has a showroom. (Guess what I'll be doing this weekend.) Other plumbers have not been able to clearly explain the exact problem, so that's why it's my third time to deal with this same issue.

This is a small, family owned business comprising of a father, son, nephew team. I definitely support that.

Without a doubt, 5 stars! And a satisfied customer. Recommend.

Jo Anne K.

Toilet was leaking on floor. They promptly came the next morning and replaced the toilet. I did not like the quality of the new one and even though it took persistence on my part, they replaced it with a higher quality one at no extra cost. I would say they are committed to customer satisfaction!

Dip G.

Came on a Saturday morning as promised, kept to his appointment!

He was gone within 30 mins fixing a plugged shower drain. Damn hair!

Definitely will use again if issues arise.

Dennis P.

I called Bill Bragg plumbing to get a quote for a gas and water upgrade. Waited two days for a call back then called him back to see if he forgot about my request. He did NOT even have the respect to call me back to say that he was not interested. I do NOT recommend him due to his unprofessional business practices.