Big State Plumbing

Jamie B.

Waited 2 weeks for a plumber to get to the house. Told us 8am to 8pm. He called me at 5:30 asking if he still needs to come (umm...yes, been waiting all day and 2 weeks). He got there, checked it out and said it needed full repipe. Never heard from him again. I was expecting a bid or something. I called a different plumber, he fixed the water pressure issue in 20 mins and haven't had a problem. No repiping needed. I don't trust this company at all.

Kim H.

Consumer alert!!! For all my Richmond, Houston friends and family this is just a forewarning, you can use them if you want, and I'll revert this post if the company lives up to its 4 1/2 star reputation on Yelp, but please save yourself from time and money if you have plumbing issues don't use these guys. I had a pipe leak in front of my house less than 2 years ago, they charged me almost $1k, and now the leak is back and this is how they leave it because a work warranty couldn't be sent out to guarantee their work. How crook is that?!? Don't use Big State Plumbing Inc

Adriana B.

Loved how quick they were able to respond. I messaged the company around 10pm got a response in less than 5 min. I was able to have Morgan come out the following morning. We scheduled an appointment for Saturday and the job was finished by noon. Jacob was very straightforward and a funny guy. Appreciated his sense of humor and liked how simple he explain to me what was wrong and how to prevent future problems. (He also recommended another way to set up my air gap that will work better than the current set up) Lastly, LOVED the SMS marketing the company sent out before both guys came to my home. Made me feel safe that I was able to see who was coming to my home before even meeting them.

Armando A.

A technician named Jacob came out and was completely rude, sarcastic about our problem. Questioned me weather I was renting or buying, and making comment like I couldn't pay for the work. Told me he didn't want to be there since it was his day off, and that the guy who should have been on-call came in at 3:30 in the morning so he had to fill that spot. He laughed when I told him Lucyx did our sewer line and asked why didn't I just call them. Lastly, I told him they are closed today, and I have kids I cannot wait till Monday. He leaned over looked me in the eyes and said, " I feel feel really sorry for you" in a low sarcastic voice. I finally told him to get off my property I didn't need him. He couldn't turn around any quicker to leave.

Nan W.

I have used this company twice now and both times I have been impressed with not just the service and honesty but the prices are way below other "big plumbing" companies. Yes sir, if you call anyone besides Big State, you will be missing out on quality work from plumbers who are there to help and not just "drain" your wallet.
This time was not an emergency but the first time it was urgent and they did not charge me extra for the instant service call. It was more than reasonably priced and way below what I had been quoted by other "big plumbing" companies. Big State rep fixed the leak and gave me some good advice regarding what to expect down the road that they spotted that would fall on the HOA responsibility.
Speaking of "big plumbing" companies previous to finding Big State, I had to have a pair of valves that were easier to get to then the ones that Big State took care of for me last week. The "big plumbing" company charged me over $450 for the same type of valves that Big State replaced for about $150 but Big State had to crawl under the sink to replace them.
As you know, most of the time when you have to call a plumber, its an emergency and you are at their mercy and they know it. However, Big State has integrity and will treat you with respect and not "flush" your trust down the toilet.

Betsy F.

The gentleman that showed up was thorough and quick! He went right at the clog in my sink and had it cleared in minutes. He then gave me a much needed lesson in what to put down a garbage disposal and what not to. He arrived right in the middle of the window of time given to me and I was called 30 minutes before his arrival. The clog appeared on Sunday afternoon and was gone by Monday afternoon! Fast service! And the operator scheduling the service was very professional.

J D.

I spoke on the phone with Michelle multiple times during scheduling of service. Every time, she was helpful, kind, cheerful and professional. I will use this company for all further plumbing needs simply because of Michelle's wonderful customer service. She was an absolute pleasure.

Christine B.

Victor was early for the appointment and provided professional and courteous service. He was able to work with me on pricing and ensured that my family had minimal down time without water. I appreciated his good work in a timely fashion. Job well done.

David M.

Outstanding Service. Had a pipe burst in the attic and needed after hours service. Found them on Angie's List. I called in the afternoon, and was given a 2-hour window for a plumber to arrive that evening. During the call they did disclose the extra service charge for emergency service, and offered next day if I wanted to wait. They arrived on time at 7:00 PM, also sent me a text before arriving with photo and estimated arrival and cell number. After looking at leaking pipe they gave me several options to repair. Fully explained what they would do and time it would take, also gave prices for each option. Repair took two hours, as estimated. Because of debris in the old galvanized pipe, after repair was made most of my faucets had reduced flow and partial or complete blockage. It took another hour+ to clear all the facets, one in particular that took 30 minutes. They still only charged what they quoted. Before they left, they thoroughly cleaned all the areas that they'd worked in.
One last note, because the hard freeze and many busted pipes across the area every plumber with Big State was already dispatched and no other company could even give me a time or day they could come out and make the repairs. The owner/co owner of Big State, Morgan Donaho was the plumber who came out after hours with an apprentice and made the repairs at my house.
I would recommend Big State to anyone with plumbing issues.

Alla S.

I purchased a  water heater flush deal through Angie's List. The technician Jeff Wollard got

everything done clean and quickly. He is very professional, friendly, respectful and  

knowledgeable. HIGHLY RECOMMEND!