Big Dawg Plumbing

Martina L.

Terrible experience. Can't do any plumbing and extremely rude. Don't waste your time.

Ryan F.

Phil and Travis were great and transparent from start to finish. No complaints. Would recommend asking for them specifically.

Dawn C.

Big Dawg was assigned to me through First American home warranty. I entered a service call request on their website Sunday of Thanksgiving weekend. I was surprised to receive a call 10 the next morning to schedule. They were scheduled to come Tuesday, arrived early, and fixed the issue quickly and efficiently. I have nothing but praise for these guys!

John W.

I wish a had gotten a name but EXTREMELY terribly RUDE Office Manager. Technicians were nice and professional enough but there was a problem after they left. So I called the office right away the only number I had and what is printed on service order invoice copy, to let them know there was a problem and asked them to call me back. They DID NOT so it now being the next day and several hours in I called them. In trying to explain what was happening to the receptionist, suddenly the Office Manger cuts in, talking over me yelling """"been listening to you for 5 minutes"""" cuts me off angry, vicious, rude. Refused to let me speak and hung up on me. I was not even upset when I called, calm and not that bothered because I had liked the technicians. And I just figured it was probably minor perhaps they might need to give me some instructions like -the water pressure needed to build up over time-. maybe something simple like that. My grandfather was a plumber, ran his own company all his life. I have a basic understanding and just needed my question addressed. This lady lost her """"blank""""..out of nowhere and customer should never be treated that way, honestly noone should. I wouldn't talk to an enemy the way this woman spoke to me. I'm telling you she was that bad it was insane. Something else must have been going on with this woman because if she talks to people like that often how could they have business at all. I would never deal with a company with someone like this calling the shots in my office. I would NOT recommend them, if you can't communicate AT ALL with the office, what good are the technicians? I would never use these people.

Janaki T.

I needed a water heater and couldn't get anyone out ASAP Big Dawg plumbing came out quickly, installed a new water heater in no time and didn't break my pocket. And the job looks great! Better than my old heater. Finally found a good reliable plumber. Thx guys!

Alex M.

this is a terrible company! I can see them going out of business. I called to speak with a manager after the guy they sent out broke my shower knob and the owner talked over me, yelled, and hung up the phone on me. An awful experience and I wouldn't recommend anyone utilizing them.

Peter M.

UNPROFESSIONAL. I never leave reviews, but these are the most unprofessional people you could hire. Man who was sent out immediately said he would not fix the toilet without even looking at it claiming someone else had worked on it. Left a mess for me to clean up after dealing with flooding over the weekend. The woman on the phone called me """"insane"""" and hung up after I asked for clarification of the report that I was given and the report sent to insurance. Will be reporting to BBB immediately for unethical practices regarding conflicting reports given and sent to home warranty.

John K.

AWFULL costumer service, The office manager hung up on me, the office manager / owner made up repair work adding cost to the repairs that would be billed to the Home Owners Warranty insurer, claiming that the water leak was on the exterior of my building and claiming to have photos of statured soil on the exterior wall that didn't exist, the water leak was on the inside of my house. I cant believe that they are on my Home Owner Warranty call list. Do Not Use

Lin W.

If I could give 0 stars I would. This company was assigned to me by my home warranty company. The technicians came and assessed the job. My home warranty company had an internal mix up and the contractor thought I did not have """"first class coverage"""" and said I am not covered to have them repair """"improper installation"""". It turns out I do have this added coverage and after clearing that up with my home warranty company, the contractor was called back, but changed their notes to state I am now missing parts resulting in my home warranty company stating this is now a 2-part job of me 1. having to replace the part and 2. then the home warranty company covering the improper installation. Maybe they wanted more money after giving me an initial quote of $480; who knows. Seems someone was dishonest and it was apparent when they refused to allow me to submit the handwritten receipt I was given from the technician which clearly does not state anything about missing parts, only about improper installation; she refused and stated she stands by the notes she was given. I also I asked to speak with the technician and that request was denied. The receptionist is also the owner and was extremely unprofessional and rude the entire time we spoke. She ultimately just hung up the phone on me.

Shannon A.

These people are not real plumbers. They did not properly install the correct size pipe. The workers also smelled like walking cigarettes.