Big City Plumbing

Jodi W.

Today was an eventful day in the crazy sense!! After watching what looked like a river running from my front lawn and having to learn from circumstance how to shut off my water main I was able to identify the issue was "our" problem. I reached for my phone and yelp! Guess what? I found Big City Plumbing! They are beyond what you would or could expect! PLEASE KNOW THIS IS MY HONEST OPINION! They called back within 3 minutes of my request for a quote! They promised to be here within 2 hours. They sent their supervisor because he was closest and available. I can't tell you how satisfied I am!!! Fair pricing!! Beyond fair! They came and assessed the problem and had to run for parts.. after running and competing the repair (with smiles) they cleaned up my area with integrity and respect for the area. Did I mention fairly priced?! CALL THEM! You'll be amazed and I'm so impressed they are in my contacts list

Lizzette G.

Great service and very reasonable prices. I had them come and install a water heater and the gentleman Robert was a pleasure to work with. He was very through and explained everything very well. I highly recommend them!

Sue A.

Big City Plumbing were friendly and efficient. Toby and his partner arrived on time and quickly worked out the problem with our toilet. They had it repaired in no time. I will definitely be using them again.

Joe S.

I have used Big City Plumbing on three separate occasions and have had a positive experience each time. Phone calls have been answered promptly, a plumber has been dispatched quickly (same day I called for my 3 requests), and I have been pleased with the work. If you're looking for a trustworthy plumber like I was, I highly recommend Big City.

Leimomi C.

These guys are awesome! I needed to have a water softener we had bought installed so I requested several quotes. Travis responded immediately and was very reasonably priced. He sent Peter and Homer within a week to do the job and billed me as quoted. They were very friendly, cleaned up after themselves and even removed my bathtub drain cover which was encrusted with hard water deposit. I highly recommend them!

Julia C.

I have to give this company 5 stars. Professional from the immediate call back, to the patience in answering my questions, to prompt scheduling, called 30 minutes out, arrived on time, efficiently and expertly installed my RO system, answered all my annoying questions, lived up to the quoted price, no problem, cleaned up when done, made sure I was happy and no more questions etc etc. This was just for the RO system, which I had already purchased from Amazon. Secondly, I had double the amount of questions regarding a future water heater replacement project. Travis patiently answered my questions, researched other models for me, etc etc. They forwarded me spec sheets on two heaters for me to see the difference. When Peter arrived for the RO system install, he stopped and asked me to make sure I had received the emailed spec sheets on the heater. I had interaction with 3 folks - Travis, Peter the installer, and the nice lady on the phone (Kristen? sorry I didn't write your name down...). All top notch professional, and did everything one could want from a customer-service oriented business. Good job, and thank you very much.

Daniel S.

Big City Plumbing totally came to the rescue for my family. After a full year of dealing with several plumbing companies, we finally found one we can count on. We bought a very old home and with that comes issues here and there. Most of the time when we had other plumbing companies come by to service our home it felt like saving me money was not their priority. They felt like salesman more than service technicians.

A friend of ours recommended Big City, which is how you hear about them because they don't spend a bunch of money on advertising. My wife was immediately impressed with the professionalism of Travis (owner). He was able to get James over to our home the next morning. As soon as I met James I could tell right away that he loves his job and he enjoys helping people. He accessed the situation and got the job done no problem - all while keeping us laughing with his great sense of humor.

When he told us the price of the job we were amazed. The job would only cost us an amazingly fair price. This is after we had some other plumbing company come by and THE OWNER came into our house - heard what we had to say, somehow knew exactly what the problem was, somehow knew he would have to excavate, and somehow came up with a $6,000 estimate!!! I know, insane. Big City Plumbing is the REAL DEAL, and if you go anywhere else, good luck.

Sarah F.

I requested an estimate and was told somebody would come out the next day. They were supposed to call me, but that never happened. Travis called me the day after and apologized. He scheduled someone to come out that day to meet me. Half an hour later no one showed up, I called Travis back and he said the guy would be there in a few minutes. Half an hour later the guy finally showed up, an hour late. The guy, James, was extremely nice and knowledgably. He said he would have a quote emailed to me on Monday. Never received a quote so I called James. I was told to call the office and they would have it for me. I called the office and they said the quote was not ready and I would have it tomorrow. Two days later and still no quote. Extremely disappointed.

Sharice J.

Travis provides great customer service and has a great team. He was willing to help me address a water heater issue and at reasonable price. James Bridges completed the service work and kept me updated. Great customer service from them both. HIGHLY RECOMMENDED

Stephanie W.

This company is the best Plumbing company I have ever used. Quick, efficient, and so nice to work with, as well as reasonably priced.
I have had Peter and Homer for the last water problem, today, when water was pouring from an broken outside pipe, Travis sent James Bridges and Mark to the rescue.
These people are the best you can find!