Big City Plumbing

Christine P.

This has been a tough year for us plumbing wise! I've had to enlist the services of Big City several times for some major plumbing issues each time they have been prompt to help us and their work is very professional. Each time they've come out when they promised and finished when they promised. My Plumbing Co for life! Charlie & Louis were great!

Jenny S.

We recently had BCP come out to scope our lines during the inspection of our home and our realtor requested a quote on our behalf for the items found during the inspection as well as what was notated on our inspection report. We scheduled the appointment based off this correspondence and the assumption BCP had an understanding of the work that needed to be completed. Upon their arrival, he seemed completed confused about what was supposed to be done and that his scope stated nothing about going under the home (which was called out in the report we provided). He stated taht he called the office and they claimed to have never received this information (our emails contradict this). After wasting an hour I finally told the guy to leave since he had no idea what to do. When we notified them about the issues, Kristin responded stating that it was our fault and took no ownership of their deficiencies and inability to perform other than to offer us a 10% discount...This quote was used as part of our negotiations and now that it seems to have been inadequate we will end up paying more to have the required repairs completed.

*Update for Todd's response*
Not sure if you read my review or not, but I already tried reaching out and this was your response. You are more than welcome to contact me with an amicable solution, but don't post on here as though you are trying to resolve the issue when no steps are being made on your part

P Y.

This company was referred to me by a neighbor, and I'm so grateful because they were excellent. We had an emergency, and they showed up the same day. They quoted me a price that beat out 2 other quotes that I received. They were professional, honest, and fast. Can't get much better. I will definitely call them again should I need plumbing services in the future.

tom w.

It was a pleasure working with Big City Plumbing. I am an out-of-town landlord so it's always difficult finding a business you can trust. Kristin made the process easy and informative the entire way, from getting a quote to scheduling the repair to paying the invoice. Toby was on site exactly when scheduled, performed the work expertly and the final invoice matched what was quoted.

I will definitely use them again.

Gill S.

Needed service on an electric water heater. I've used Big City Plumbing several times in the past, and they're always done a great job at a very fair price. Today was no different. Charlie did a Fantastic job, came within an hour of my call, and the cost was much less than I was expecting. I'll always use them in the future for my plumbing needs.

Denzil R.

I am always skeptical of services like this but I must say that in my time of being a home owner this has been, hands down the best plumbing services I have ever used. Before the plumber showed up I got a text with a picture and all the information I needed as well as some personal info on the plumber. Nice touch. Tony came by and was very professional and within 30-40 mins was done with his job and called me to see it and verify that it was done. Well done Big City Plumbing. You train your staff very well and customer service seems to big #1 for you guys. A++ rating from me.

Charlotte S.

From now on I will always call on Big City Plumbing for any plumbing work I need! Prompt and courteous and professional...everyone I dealt with were awesome! They quoted me a great price and they stayed with the price even when they had a few obstacles to overcome. Totally satisfied!!

Loretta H.

Called them this morning and they were there within 2 hours. Did a great professional job and even texted me a pic of the plumber and his history coming. Thank u!

Marta Z.

Great response time, courteous office staff and very knowledgeable technicians. Great, reliable company with reasonable prices! We have been using them since the company started and have never had a bad experience. Highly recommended!

Dana M.

A week ago, one side of a rental duplex property had a water leak. I had asked some friends I know for names and numbers of plumbers. Got responses, called and no answer. Then I remembered about Big City Plumbing. I knew the wife of the owner and had referred people to them before, but I had never personally used their service. So I called to see if the could come for an estimate. They were booked solid for the day, but they said yes, they would fit me in. I called back 2 hours later and changed my call from an estimate to repair. They said no problem. On a bay they are booked solid. A hour goes by and I get a text from a number I am not familiar with. I open the text, it is a photo of Homer, from Big City Plumbing, he will be the plumber that will be coming to my address and will be there shortly. That is amazing. especially since I have not used this company before, I am now aware of who the plumber is, what he looks like and a time frame. In this day in age, that is above and beyond! Then he shows up, my father explains the situation, voices all his concerns and everything he wants looked at, fixed and checked. Homer does everything my father asked, was very professional, did not talk down to my father nor did he assume my father knew what he meant to say. Homer took his time, did an amazing job. Was so professional. My father was pleased. Today, the other side of the duplex had an emergency. I called Big City Plumbing, they were open today, Audra is so sweet and professional. Sets up an appointment for me and less than an hour later, I get a text message from Big City Plumbing with a picture of Charlie who will arrive shortly! Charlie gets here, fixes the problem, is so nice, professional, patient, courteous and did an impeccable job. I have never had this type of professionalism and courteousness from a company. From the moment you call for assistance till the moment they drive away. We will now only use Big City Plumbing!