Big Blue Plumbing & Heating

Henry J.

Technician came early to look at my boiler. Was very professional and friendly. Given full explanation regarding problem. Will call again in the future. Repair was quick and gave prevention information.

Teddy K.

Called them to service my forced hot air furnace. The technician arrives with no equipment which can gage whether his work will increase the operation of the furnace. Instead offers a $4900 replacement of the furnace with no information as to what they want to install. Says it will be in his estimate and I can request it from the office. They email it to me later. Says $4900 furnace. Completely unprofessional and makes me wonder if their good reviews are bought. A 3.5 company.

Andrew S.

I called Big Blue Plumbing to install a new water heater. They got some details over the phone about my current setup which saved the hassle and expense of someone coming out to take a look. The next day Randy came by with an assistant and they did a really excellent job taking just a few hours.

I really appreciated his attention to detail: he identified a major issue with the exhaust pipe and connected chimney, found a micro gas leak in some existing pipework at the end of the install which would usually have been missed, made sure to bleed the air from my oven before he left, used proper concrete to install the new exhaust and cleaned up perfectly after he left.

My experiences with Big Blue make it clear that they pay attention to hire excellent people and I've never had a bad experience with them.

Laura F.

Big Blue has been a constant rescuer to all the plumbing and heating issues we have had with an old construction house to a newer construction townhouse we are in now. We have used them exclusively since 2015. My children know every one (in the office and the team in the field) that's how many plumbing issues we've had. I'm happy to report that everything they've done has withstood years of use by adults and children. They have always been quick to respond. They found us a boiler fast in 0 degree weather, they've saved us from huge leaks from appliances and valves etc. Though they are popular they make time for their clients. Thank you Big Blue for all you do!

John D.

I cannot believe how irresponsible this company is!! Absolutely wasted three weeks of my planning time in our need for a whole house HVAC system! When estimator finally showed up and told me within one minute of walking in that they are not big enough to do the job?! Why in the world did they waste three weeks of my time in planning and even taking the appointment if they could not provide products and services to meet our need?! Now my project is further delayed! Extraordinarily poor management and communication. As a potential customer, I could not be more upset.

Jon S.

We didnt end up using Big Blue but this 5 star review is for their helpfulness & communication in reviewing options for heating/cooling systems - they have been great and you can tell that this is a top notch company.

Cherie D.

I just had a great experience with the people at this company. My Hot Water heater died on Sunday. I don't have a regular plumber so I went online and searched for plumbers. I sent Big Blue an email on Sunday night and they got in touch with me early Monday Morning! How awesome is that!!?? To actually get a call back. I was planning on spending the morning trying to get an appointment with another company. Donna was great with scheduling and working with me on my options. The technician Tenzing came out on time, wearing a mask and as polite as can be. Turned out I needed a new water tank. Tenzing went and picked one up and installed it on the same day! He was very professional and knowledgeable. I have to be honest, I have no idea what it costs to replace a water heater so I have no clue if I got a good deal or not. But for the service that I received from Big Blue, I am a very happy and satisfied customer! I will call them for my plumbing and heating problems going forward. Thanks Donna and Tenzing!

jaime m.

I appreciate their nice dispatcher. This is a reliable company that will send the right person on their team to the job. They try to keep it reasonable. I suggest that you are present for the work, as I was recently when getting my oil to gas converted steam boiler ""tuned up"". There wasn't too much to it. He cleaned the glass tube, drained off water at the bottom (I had only been doing the upper spigot, and checked for water and gas leaks. I learned about a new low water safety part that could use replacing to avoid my tip tapping with a hammer. You learn a lot by asking questions! Whomever comes has always been pleasant and informative.

Melba M.

These guys are a bit expensive & I'm tempted to dock a star for that but I keep coming back because their service is over the top. Responsive, even after hours. Willingness to puzzle the plumbing problem over the phone (general questions) & affable, punctual plumbers. And the office staff are wonderful. Extra helpful & all well informed.

L A.

I have been a Big Blue customer for over a decade and have been very happy with every job they have done for me. These have included a wide range of plumbing and heating services including HVAC system installation, installing a plumbing system for a laundry room, water heater replacement, and a variety of other plumbing services. Kevin has put together a first rate team from the front office personnel to the people involved in the work in my home. I have been more than pleased with their professionalism, skill, and friendliness. Big Blue is a winner in my book!!