Bienvenu Brothers

Kady T.

I had somewhat urgent plumbing needs. Spoke with someone who assured me if I was available any time that someone would be out the next day. I took the day off of work to meet them and got a call around midday asking me to be available the following day. As you know not everyone can be available at the drop of a hat to meet a repair person. They did, however, work with me to reschedule. Staff seemed exasperated when I asked them to bring all supplies with them to fix my problems, instead of requiring a follow up appointment to fix problems that might require a replacement of parts. I'd recommend getting a firm confirmation for services, otherwise you might find yourself frustrated and in the same position I was. Came highly recommended by friends, but so far I feel underwhelmed.

Jim L.

They answered our call courteously and with care. They called prior to home visit & they came to house as promised with all necessary up-to--date equipment. They addressed the plumbing problems efficiently and cleaned the area before leaving. Their prices were reasonable and they gave advice for avoiding problems in the future. I highly recommend this excellent company. Kudos to office staff and expert plumbers on the front line!

Vincent B.

Dave at Bienvenu Brothers went well above and beyond helping us with an on demand water heater that had to be replaced. He was conscientious, courteous, and very professional. He and I had several conversations about the issue and he kept me well informed about the process.
He was prompt and arrived as promised. Thanks Bienvenu! I'll be calling you again.

Mel A.

I was very pleased with the service I received from Bienvenu Brothers. I called because my tankless hot water system was not firing on. I tried troubleshooting myself but after days of cold showers I knew I needed a pro. David, my technician, was great. Extremely quick diagnosis...but unfortunately not repairable as the entire circuit board was fried. If I wasn't prepared to do anything about it today, the visit fee for the diagnosis would have been very fair. I decided to get a quote to replace the burned out unit, as well as a second unit that serves the other half of my duplex...it was still functioning but well on its way to having the circuit board burn out. The installation was more than the traditional water heaters I am more accustomed, but I don't think I would have saved much if anything if I had taken time to shop around for quotes. And I am certain that I got a high quality product and high-quality professional installation that will stand the test of time.

T. P.

Outstanding plumbing company. Local and family owned. Prices reflect their expertise, but well worth the cost in efficiency and speed of repairs. Have never had secondary work required on any of their repairs. Highly recommend.

Minette C.

Showed up promptly but be sitting down when they tell you what they charge. $500 for a video inspection with the included water jetting was a bit rich for me and that was just to diagnose the problem.

Kathy T.

They came out look at my situation, said he didn't have part with him to fix it. He told me to call his office and set up another appt and he'd get the parts. Then said I'd have to pay for 2 service calls. I paid for that waste of my time and called someone else!

Elizabeth B.

Called about leak to get estimate. Plumber showed up said he could not estimate even though i had a leak detector inspection from a company that they recommended ! Sounded like he didnt want to do job. Said if he did it he would charge by hour. He was not very helpful on questions i asked. Would never call again.

Michael W.

The Bienvenu Brothers were great Dave did a great job with my repairs and was really professional.

Joshua R.

I would not recommend unless you are desperate for a plumber. I have used this service three times - the first out of necessity, the second to finish the first job, and the third and final time recently. The first job was an emergency repair during off hours - I knew it would be more and was willing to accept that. However, there was no mention of what they charge extra in relation to what they normally charge. The plumber came over and did a temporary fix but said there was a part that he could not locate from his warehouse so he would have to order and wait. I found the part at Home Depot and called to schedule the finish of the repair. He came over and fixed everything. The charge was semi reasonable, however, I was charged for labor for a technician and an apprentice when all the apprentice did was stand over and hold a flashlight. Somewhat satisfied with the last repair, I decided to give them another shot. The plumber came over at 1:00 to do a simple fix that would normally take an hour (max) - a stem valve replacement in a faucet handle. While he was at the house he had a bucket full of tools, but didn't seem to know where any tool he needed was, constantly looking around. At one point I let him borrow one of my tools after about 5 minutes of him trying with the wrong tools. Next, he needed the right parts. I gave him one part I found online for about $15 but he said he needed the same part for the other handle to stop the leaking. Ok fine. An hour later he comes back from the warehouse with the part and proceeds to finish the job. In the meantime, while he is in the bathroom, he is constantly taking personal calls. I figure it must be important so I let it go. Once the job is finished, I get the bill - $380.00 including $60 something dollars for the part, the same part I was able to purchase for $15 online. He did take off 45 minutes for labor while going off to the warehouse, so the final bill was $290.00. Bottom line, I felt the labor charge was atrocious and felt like I should have been quoted for the part before it was purchased. I will not use them again.