Beyond Wow Plumbing & Drains

Jennifer S.

I don't write many reviews, but our experience was so unsatisfactory it seems important to take the time to do so. We had S&D Plumbing out for a camera run because we were concerned that a backflow in our kitchen meant our ancient cast iron plumbing had finally given out.

The very first thing the plumber did, before he even stepped into our house, was try to upsell my husband on some sort of confusing membership service. We regret that we didn't ask him to leave right then.

The plumber ran the camera and couldn't see anything. He did a pigtail run and couldn't figure out with that whether there was a blockage or not. He said there was soil on the other end, and concluded our line had collapsed and we needed to replace it, but didn't actually show this soil to us.

He then mis-measured our house (off by at least 25 ft) and gave us a truly astronomically high estimate (basically a price that said "eff off, we don't want to do this work") for what we already knew to be a very costly service: tunneling and line replacement. He charged us for the (useless) camera run and left us surprised and angry at being treated with this kind of casual contempt.

We had another plumbing company out the next week, for what we thought would be a second tunneling and line replacement estimate. But guess what? Our ancient sewer line is completely fine for the time being. It was just a blockage. Capital City Plumbing had the skill, the time and the effort to clear it for us.

I recommend all readers AVOID S&D based on this experience.

David S.

Fast friendly service, highly recommended. Kyle is a definite asset to the company.

Richard E.

So, I contacted the General Manger as directed by Amanda...I tried to get an answer on why my neighbors got their unit for almost $3,000 less. All I was told was they complained about their quote and a different Technician came out and did the job cheaper some how (which matched the story my neighbors gave us). He didn't get into any more specifics than that. I then asked how I can install the new Navien NPE-240A cheaper. I was told we could skip the roofing modifications, cap the old water heater vent, and save $750 as well as hold off on the Gas Test and Inspection until the city could do the inspection, $577.50 (didn't sound like savings...just a delay in expenses). That would bring the quote down closer to $7,200. That was still about $1,400 above what my neighbors paid using S&D. I decided to call other plumbers...4 Paws came out and offered to install the exact same tankless water heater for $3,750. I showed them the quote from S&D and they were shocked. They said they have never heard or seen a quote this high before for this unit. S&D alone was charging me $4,884 for the Navien NPE-240A...almost a $1k more than what 4 Paws charged WITH installation for the Navien NPE-240A. I asked 4 Paws repeatedly if they were offering to install the exact same unit and it was brand new...they said yes. I even checked it was still in the box when they came to do the install...it was. I have always used S&D Plumbing for my plumbing needs. I know they are a little more expensive than their competitors, which I don't mind paying a little extra to get good customer service (which they always delivered), but this experience left a bad taste in my mouth. There was no way I was going to install the water heaters at the prices they gave me and still shocked that was the quote. I will probably use them again in the future but will watch their pricing more closely going forward.

Christian D.

Another plumber referred me to them for leak detection and remediation service and I made a huge mistake by not researching the company before contacting them.

They came over dug up my yard and charged me nearly $1000 for isolating the irrigation system which they said stopped 99% of the leak and I must just have a dripping faucet or something.

A couple days later we notice the water is actually leaking faster than before S&D came out. S&D refused to come back out to look at it so I had to hire another company. It's fortunate that I did because they were able to very quickly show me how S&D didn't actually do the work they billed me for and then actually perform that work which stopped the leak. Just wish I had found them before getting scammed for nearly $1000 by S&D plumbing.

I see a reply from them now asking me to contact them. I'm not sure why as I already talked to their manager Scott several times prior to posting this review. I gave them every chance to make it right or explain. I even sent him a report from my 2nd plumber showing how they had to do the same work that S&D supposedly did and had already billed me for and he still refused to even listen to me.

Whendy M.

Our insurance company contracted this company to "detect" a slab leak we have at our home. We had already determined the leak was coming from a hot water line in our master closet and my husband had already done a temporary fix by the time this company came out. My first impression was that the plumber who came out was professional and seemed experienced; however when we asked for information regarding the bid and scope of work they refused to share this information with us. They stated that they will work directly with our insurance (as if the work wasn't being performed at our home).This was the first red flag, the following day they submitted the bid to our adjuster, which he shared with us. There were items added to the bid for work that wasn't performed. I called the office and notified them of the discrepancies I found with their bid, the person I spoke with stated they would talk to the plumber and revise. During this same conversation the person on the phone went on to say that our adjuster had approved the work and we would need to sign a contract they had emailed over to begin the work. As if we would consider moving forward with any work at that time.The next day they sent in the revised bid to our adjuster which had discrepancies yet again. I called their office again and the person on the phone was extremely rude and unprofessional. I guess they thought we wouldn't care that they're ripping off our insurance company because it's not coming out of our pocket, but that's not the case. After this terrible experience with this company we decided to take our business elsewhere.

Gregory B.

S & D came through HUGE for me on New Year's Eve. The only of 5 places we called, they said they could immediately send someone to my house and Dustin was there within a half hour. Our regulator on our gas line had to be replaced. He needed the part from a place that was closing soon and he hustled out and picked up the last one just in time. He came back and fixed it up quickly. My gas company really got in the way of making this a simple fix, and I had to call S and D back to see if Dustin could turn around and come back to my house. They said they would check, and Dustin called me back very fast. He was done working for the day, but said he would come back out as soon as the gas company was there. The customer service was fantastic from start to finish, and Dustin helped keep the heat on and hot water running for my New Year's Eve and New Year's Day. S & D won my business for life today for being there at a very abnormal time of the day and year, and having a professional like Dustin go above and beyond to help out a customer in need.

Emily H.

So S&D came in March 2020 and replaced our water heater. Did research; price was reasonable. The service was prompt. Guy left some tools behind.

Not six months later, and it broke. The pilot wouldn't light. New plumber said the previous person no longer worked there. Then was VERY honest and explained that previous plumber had not installed what we purchased, probably by accident. The one we had in place had a known issue requiring replacement of a small part plus hourly rates for labor. Only the parts are covered by warranty. He showed up an hour later with a meeting water heater and a Frirnd and installed it. Very professional and fast.

We all make mistakes. You're only as strong as your weakest employee. Extra star for honesty and making things right!

Tom F.

This firm is incredible. I had a small fire that required a replacement of my gas pipe. NO hot water. It seemed like every big firm was booked solid and no help to me. But S&D sent a guy that day and it was replaced the next day!!! And the guy was extremely well experienced and also very professional and friendly. And the cost was reasonable--no gouge for the extra-quick service. They are now MY plumber! Cannot recommend them highly enough. Afterwards I found out that my insurance company uses them a lot and really trusts them.

Aniket D.

Worst ever. Kept rescheduling. Giving some stupid reasons for not showing. Save your time and money, don't go here.

Mike W.

S&D sent Melvin out to the house to detect a sewer gas smell that we were experiencing intermittently. He was really knowledgeable and helpful, and fixed the problem. Absolutely wouldn't hesitate to hire them again.