Beyond Wow Plumbing & Drains

Jackie T.

I called S&D Plumbing and got a next day appointment. After making the appointment I went on Yelp to read their reviews. I was uneasy so I called them back and told my concerns to Lisa. She assured me and I toke her at her word. Fast forward....Weston showed up on time and begin to evaluate my problems. Yes problems. He was very patience and professional. He explained everything to us a few times and what options would service our needs and pocketbook. We got a few of our plumbing needs take care of this trip. We really appreciated Weston. I would recommend S&D plumbing to a friend. Thank you

Kathy R.

No phonecall as I was promised. Just a response to cover their butts for my yelp review, apparently Im not the only person who thinks they are a rip off. Still outstanding work to be completed. Yes I signed the estimate as they were at my residence. I only got a choice to save about $200 on builders grade new toilet. Nothing in my home is builders grade. They are charging me for hours to get parts and being stuck in traffic. They don't give you an opportunity to tell them what you need before the service call. Based on some cost of parts they are charging over $400 hour for labor. RIP off artists. A hot water shutoff valve cost about $20 retail. 20 minute job. I was charged $186. If anyone thinks that is fair they are smoking crack. Shame on you Brian C. Too cowardly to actually speak to me. DON'T USE S AND PLUMBING without an estimate before a plumber shows up

Marjorie G.

I've used A&d for many years for Mom and myself in Georgetown and picked them up in Taylor but had a sad. So 2 years ago I struggled 8 months with no hot water after February freeze trying to get State Farm to coverthe replumb of my entire house. Tiny house, 10k. After that I had s&d fix my shower too. Tapped for loans on 4500 on this 100 year old tiny house, the sink the fixed for state farm kept coming undone. I think they came once real early 2 years ago but still a problem. I decided due to overhead to wait til June 23 when shower loan was paid to call again. I kept a sink tub under and would empty in my toilet. I April 2023, I had a two strokes at once. I was in rehab from April til 8/31. My cats died there were flea infestation. Horrors. Friends didn't know of those sink tubs under the sink fixing things. They even called S&d when they found it who said the plumbing was put in backwards! Now slight water damage too. Cautionary tail call when the sink doesn't work, even if you're broke and have no money. Generally a good group. They actually fixed it with proper piping separate time and not just PVC!That second sink plumber from S&D didn't know the one who put the plumbing in backwards was from S&D!

Steve H.

I've been getting estimates for replacing the original cast iron pipes in my house. This was my fifth and so far worst experience. They wanted to charge $75 to come out. This was the first plumber I decided to pay for an estimate on this work. Big mistake. Once they arrived, they told me they wanted another $550 to run their cameras. Something that three of the other companies doing estimates did for free. I did not get an estimate at all but I do have $75 less dollars. I do not recommend this company at all.

Pamela V.

I consulted Yelp for a plumber recently due to a leak between the wall and the back of my toilet. Two men came to do the work, or rather, one man talked about himself the entire time, and his assistant did the work. When they finished, I paid a large bill...over $900...which included another $149.99 that enabled me to have VIP status, which would allow me to have several perks because they warned me that my old hot water heater would fail in the near future and the VIP membership would save me more than the fee for it.

I left for an appointment when they left, and about 20 minutes later my daughter called in a panic, to tell me that the bathroom was flooded. I immediately called the plumber and told them to get back to the house ASAP. When I got home, the plumber who did the work told me that the tank was overflowing but that he had never done any work inside the tank. I reminded him that he had told me about very generously working on a mechanism inside the tank that he didn't think was working properly. I then told them to bring back the check I had just given them and I would give them another check, less the VIP fee. They brought the first check back and I gave them the check for the difference. Later that afternoon, I got a call from the non-working plumber who said he was the manager of the office, with the news that the check had been deposited through mobile banking before they even left my house the first time. But that he had already had another check cut for the refund of the VIP fee, and as soon as the first check cleared the bank, the refund check would be mailed to me, along with the second check.

Today is August 1, the check was deposited on July 19, and cleared my bank on July 20. Having not received the refund and second check by July 28, I called, and no one seemed to know what I was talking about. Finally, I got a call back, and was told that the refund check would be cut "sometime next week." I stated that I was told that it had already been cut on July 19, and that I wanted the two checks delivered to me by the next day. A text followed that conversation in which I was told that the check would be cut that day and mailed the same day, and I should get it by the next day. Today, August 1, I called again. The phone rang many times, and then I was asked to hold on briefly. After 6 minutes, I hung up, and texted. I received a text saying that the check had been mailed from Taylor, TX, on July 28. I suspect that the person who handles the calls recognized my name/number on the read-out and put me on an indefinite hold. I will be taking my case to the small claims court tomorrow. STAY AWAY FROM THESE PEOPLE. THEY ARE VERY DISHONEST.

M M.

The good side is Claire (office) was lovely and diligent to book an appt. yesterday and plumber (Matthew) arrived the same morning to ck. stoppage of kit. sink @ tenants! The really bad was the 3 quotes: $651/ mini hydro jet, $433/ auger, and... $1256/ 'Best Value' hydro jet incl. 'treatment' of Total C & Interior access hydro jet. (I was fine with paying $75 service charge.) Thinking quote...steep... got 2nd opinion plumbers: Auger done for $250 total charge. All is well. So- I cannot trust the fairness of this business.

Kevin L.

Been a while since we had a plumbing issue at our rental property, but I knew exactly who to call because of their friendly & reliable service that I've experienced in the past - S&D Plumbing. I'm not sure why they are rated so low on this platform - every experience I've had has been nothing but positive, and I feel that I do pay the appropriate value for services rendered.

I know this wasn't expected, but they came out the same day to check and repair a broken PVC pipe from our washer to the outside drain. The online scheduling form was incredibly easy to use, and they were more than accommodating when I asked them to communicate with my tenants before arrival and during the work.

Thanks for coming out, Jorge! Appreciate your two calls today to verify the work was completed along with pictures as requested! I highly trust S&D with my business, and you should too!

Amelie B.

This company is kind and courteous and professional but will try to charge you way more than you should be paying for your repair. They charged us $450 for 1 hour of the plumber's time then an additional $475 to camera a line (a fee I had initially incorrectly assumed was included in the $450 of plumber time for diagnosis). They diagnosed the problem correctly, but bid us $30,000 for the repair. I then called another plumbing company in town to get a second bid. They charged us exactly half the price for the same project and completed the repair.

Brian M.

We initially came to S&D because of the raving reviews on Google. In late August we hired S&D to camera the lines and do a hydrostatic test of a home we were considering purchasing. The home has cast iron piping so we really wanted to understand the health of the lines. S&D reported there was nothing wrong with the lines and it passed with flying colors.

Since moving in, one of our drains was progressively getting worse and worse. We called a different plumber out to inspect the lines only to find out there was a giant root in the lines (multiple feet in length). The plumber said this should have been easily caught and that a root that size could not have grown in a few short months.

This is incredibly frustrating as this was the specific reason why we called S&D to inspect the lines during our option period as we would have negotiated in cast iron plumbing replacement. We asked if they could at the very least refund the inspection cost. They said the owner would call us but it's been over a week and haven't heard anything.

Would not recommend using.

Cheryl M.

Over priced and I got railroaded on the $195 trip charge that would be used towards job. Well the quote was over priced and I could not get a more detailed breakdown on labor and equipment. I was told the owner was on calls all day and could not call me back. Sorry but that's no acceptable I can't get a call back from anyone to discuss their over priced estimate. Do not use this company, I feel I was taken advantage of and it's pretty crappy to be hustled. Thanks for nothing S&D plumbing! So you got my money for nothing, that's not OK.