Beyond Wow Plumbing & Drains

M M.

The good side is Claire (office) was lovely and diligent to book an appt. yesterday and plumber (Matthew) arrived the same morning to ck. stoppage of kit. sink @ tenants! The really bad was the 3 quotes: $651/ mini hydro jet, $433/ auger, and... $1256/ 'Best Value' hydro jet incl. 'treatment' of Total C & Interior access hydro jet. (I was fine with paying $75 service charge.) Thinking quote...steep... got 2nd opinion plumbers: Auger done for $250 total charge. All is well. So- I cannot trust the fairness of this business.

Kevin L.

Been a while since we had a plumbing issue at our rental property, but I knew exactly who to call because of their friendly & reliable service that I've experienced in the past - S&D Plumbing. I'm not sure why they are rated so low on this platform - every experience I've had has been nothing but positive, and I feel that I do pay the appropriate value for services rendered.

I know this wasn't expected, but they came out the same day to check and repair a broken PVC pipe from our washer to the outside drain. The online scheduling form was incredibly easy to use, and they were more than accommodating when I asked them to communicate with my tenants before arrival and during the work.

Thanks for coming out, Jorge! Appreciate your two calls today to verify the work was completed along with pictures as requested! I highly trust S&D with my business, and you should too!

Amelie B.

This company is kind and courteous and professional but will try to charge you way more than you should be paying for your repair. They charged us $450 for 1 hour of the plumber's time then an additional $475 to camera a line (a fee I had initially incorrectly assumed was included in the $450 of plumber time for diagnosis). They diagnosed the problem correctly, but bid us $30,000 for the repair. I then called another plumbing company in town to get a second bid. They charged us exactly half the price for the same project and completed the repair.

Brian M.

We initially came to S&D because of the raving reviews on Google. In late August we hired S&D to camera the lines and do a hydrostatic test of a home we were considering purchasing. The home has cast iron piping so we really wanted to understand the health of the lines. S&D reported there was nothing wrong with the lines and it passed with flying colors.

Since moving in, one of our drains was progressively getting worse and worse. We called a different plumber out to inspect the lines only to find out there was a giant root in the lines (multiple feet in length). The plumber said this should have been easily caught and that a root that size could not have grown in a few short months.

This is incredibly frustrating as this was the specific reason why we called S&D to inspect the lines during our option period as we would have negotiated in cast iron plumbing replacement. We asked if they could at the very least refund the inspection cost. They said the owner would call us but it's been over a week and haven't heard anything.

Would not recommend using.

Cheryl M.

Over priced and I got railroaded on the $195 trip charge that would be used towards job. Well the quote was over priced and I could not get a more detailed breakdown on labor and equipment. I was told the owner was on calls all day and could not call me back. Sorry but that's no acceptable I can't get a call back from anyone to discuss their over priced estimate. Do not use this company, I feel I was taken advantage of and it's pretty crappy to be hustled. Thanks for nothing S&D plumbing! So you got my money for nothing, that's not OK.

Mark C.

Extremely expensive. Charge me over $800 to swap out a bathroom sink faucet. At first they said $1000, but came down after a few minutes. The two workers were professional and did the job in about an hour, but I should have found a better a deal.

John S.

Complete, Professional, Top-Knotch service on every level. From the folks who answer the phones, to the dispatchers and the awesome plumbers, this company is in high performance mode regardless of the job at hand.

I'm disabled and have lost much of the use of my hands, so when a plumbing issue becomes too much for me, I go straight to S&D. These folks have proven to me again and again that they are worth the cost of their service.

Recently we had them out twice dealing with a post-Thanksgiving clogged sink drain and the install of a new sink faucet. Both times we've been wowwed by their timeliness and professionalism with regard to assuring a great final product. Before they even starty to think about finishing up, they're double-checking everything as well as answering my questions and concerns. Really like these guys a lot.

A little expensive, but well worth the service.

Alex C.

I should have checked these reviews before calling them out for a water heater issue. They make you agree to a $195 consultation fee that is payable if you don't do the work, then they quote you a large sum for the work, which forces you to make a decision to either pay for the overpriced work or lose the $195. You don't even get a chance to shop around for another quote for the repair work because to apply the $195 consultation fee to the cost of the work, it must be accepted and paid "same day".

Alan H.

Rip off....we have a condensate line leak in our attic. The 3/4" line is exposed. The thinking is there is a crack in the PVC or a joint not glued. The tech quoted me $1200 to replace a 10' section on PVC. Find someone else that's not on commission.

Jordan B.

RIP OFF!! The company charged $660+ to pull and auger our toilet initially at the end of May. I called a couple months later when there was a leak from the base of my toilet again (which they reset and sealed themselves the first trip) and they GUARANTEED A FREE TRIP unless further repairs were needed to be made, not related to original job. They pulled the toilet, said the concrete needed to be chiseled before they could replace the flange and reset and that it would be $1000 for that and $3850 more if that didn't work to replace the concrete slab. They also said I would need a camera run for $500 and hydro-jetting for $1100. After telling them it was fine and I would figure something else out, they charged me $225 for a diagnostic fee since they hadn't caused the concrete damage under the toilet. The concrete was the same as it was the last time they reset the toilet and there were no new repairs made from the trip. I went to Lowe's and got a new flange and ring and reset the toilet myself for $30, which saved me potentially $4820. It hasn't leaked from the base anymore because that wasn't the problem.

I then called and hired a plumber with Mr. Rooter who investigated the issue, found out there was pipe breakage behind the house and potentially roots that their auger wasn't able to get rid of. He was here for an hour but I paid $0 (would have only been a $29 trip fee and $90 for the augering) since they didn't solve the issue and they're coming back tomorrow with the proper tools to fix at a way lower cost than S&D.

Lesson learned the hard way, call Mr. Rooter instead!