Beyond Wow Plumbing & Drains

David V.

Requested leak detection. Jacob was excellent, and saved me a bunch of money. Other plumbers diagnosed the problem as a slab leak. Jacob discovered a roof leak. Much cheaper to fix.

Adam P.

Do not recommend- stay away! We asked them to come out for a toilet issue and a drainage issue with our laundry room/kitchen drain. $1400 dollars of work later the drainage issue was worse than before with filthy water backing up into the kitchen sink, and the "toilet rebuild" resulted in a toilet that now does not flush unless you open up the tank and manually pull the flapper chain (!). We did not verify the work before they left- huge mistake as it turns out, but who leaves a job like that claiming it was complete? Called them back out to resolve the issues and despite their technician who did the initial evaluation acknowledging they'd misdiagnosed the drainage problem, they wanted to charge an additional $1200 "diagnostic fee" on a pump that their previous tech had supposedly confirmed was working. Offering to apply that fee to additional work you're going to recommend does not cut it when at best you didn't fully diagnose/completely misdiagnosed the problem and at worst you are running a deliberate scam. They are clearly interested in taking your money and running rather than making it right. The folks who answer their phones also somehow have no knowledge/no memory of you, even if you are signed up for their "VIP Program"- had to let them know every time I was calling because their fixes didn't fix anything and start over with name, address, was I a homeowner, what the issues were, etc.

Romy G.

I have used S&D for large-scale, complex, expensive work over many years. While they are definitely not the cheapest, they are fast, knowledgeable, and organized. This is why I have trusted them with large-scale jobs, and referred them to others.

Recently, I called them because I have one rental property that had an indoor supply leak. The property is located in the same area as the other homes where they have done work for me. I mentioned this on the phone to make it clear I was a repeat customer, and to not cause confusion with needing to provide a new service address for the call. They made it clear they are too short staffed to service rental properties right now, and at this time they only service owner-occupied properties. I explained that I could be present to meet the plumber, and be present for repair and payment, to eliminate relaying approval and appointment times, but no. They also couldn't recommend another plumber to call.

It's their right to work with whomever they choose, but it's disappointing that they aren't willing to work with a repeat customer when they need a repair. Although they earned my trust after repeated projects, they just lost it when they left me scrambling to find someone to fix a leak.

Stephanie M.

BEWARE!!! They quoted me more than a thousand dollars just to replace 4 outdoor hose bibs which is NOT a complicated job, especially for a professional. They were just old and needed to be replaced. Nothing major. It's probably the easiest plumbing job there is. The hose bibs only cost about $15.00 a piece. I knew what I needed when I sent a request to them and advised the same, and they easily could have given me a ballpark figure, but no. They had to come out and charge me a $75 fee to give me an outrageous quote. What a waste of everyone's time and my money Do yourself a favor and call another company. I do NOT recommend them.

Adam S.

The girl that scheduled & the guys that came out the same day were great. But the company, in general, charges a $75 fee to come out and then hit me with over $300 to fix a garbage disposal. I could've gotten another estimate, but at that point, already $75 in.

I'm still in shock. If you see this, run.

Heather G.

I recently hired S & D plumbing to make some major repairs to my main line. While there have been no issues with the plumbing work so far, I wanted to share the terrible experience I had with this company after learning they damaged my bathroom floor tiles during the work. No protection was placed on the floor and when the toilet was dragged across the tile, it chipped and damaged a good portion of the floor. When I brought this to their attention they initially appeared to be responsive and assured us someone would be out to assess the damages and determine a plan for repairing the tile. The company made several verbal and written promises to follow up but never did. A month later and only due to DAILY phones calls from myself did they finally send out a company to assess the damage and prepare an estimate. The damage was so extensive that the repair company stated the entire floor would need to be replaced. After this S&D us completely ghosted me. I've called incessantly, each time with another promise that the manager will call me back tomorrow, call me Monday, etc. I've never received a phone call nearly 4 months later and I suspect I never will.

When I followed up with the repair company they stated that S&D contacted them and informed them "the customer won't be moving forward with any repairs at this time". This is untrue as I very much would like my floors repaired but am now on my own to either dispute these charges with my credit card company or go to small claims court- of which I plan on doing both. This experience has been and will most likely continue to be extremely stressful. Before you consider doing business with this company, please consider any of the other number of honest plumbers in the Austin area. If S&D would like to reach out to me and make this right, you have my contact information.

Jayme B.

I wanted to go with this company, they were nice and sent two gentlemen to give me an estimate. However, the quote they gave was over double what a competitor had for the exact same fix and they couldn't do it same day either as the competitor did. If you factor in signing up for their goofy subscription service, then it's about 25% less (still almost double). Listen, nobody wants more subscription services, we all have enough already. They want something fixed, fixed right, and a set price. Not a "VIP" service where they do a ton of checks and actually drum up more business for themselves. This is nothing against the technicians, but the company itself. Please assess your pricing model as well as pushing customers to sign up for a yearly package, you're losing business.

Hoover H.

Called to have plumber come out to commercial property to obtain bid to move city meter box and line due to the State of Texas obtaining ROW. The job is a $7,5000 to $12,000.00 job. First person I spoke with couldn't understand what I was requesting and asked some ridiculous questions like "does the water provider know about this" I answered that they would indeed once the plumbing company pulled a permit online with them. It was obvious that she didn't have the expertise to handle this job. So, I told her that and thanked her and she hung up on me before I was finished talking. I called back and spoke with someone else who was much more knowledgeable and she said that she would have someone call and schedule an appointment with me. It has been over five days ago without a call back to schedule. So, I called today and the lady that I spoke with didn't have any notes about my previous conversation with the person five days ago. I have wasted a lot of time with them.

Kathryn S.

We signed up for the VIP service. They are responsive to making appointments & getting a technician out. That service is free with VIP. Then comes the diagnosis & repair quote which is always several hundred. I think some of the newer plumbers need more training before diagnosing & quoting. I was quoted over $500 to install a diverter & I already had the part. I was also told this would not fix the problem. I had another company come out, get on the phone with the facet company, walk through how to install the part, charged way less & problem is fixed.
Weston Lemons was the S&D tech that we worked with last week. He was great & will be who I request from now on. He was very knowledgeable & helpful. I would give him 5 stars & the company 1-2 stars for the pricing.

Jackie T.

I called S&D Plumbing and got a next day appointment. After making the appointment I went on Yelp to read their reviews. I was uneasy so I called them back and told my concerns to Lisa. She assured me and I toke her at her word. Fast forward....Weston showed up on time and begin to evaluate my problems. Yes problems. He was very patience and professional. He explained everything to us a few times and what options would service our needs and pocketbook. We got a few of our plumbing needs take care of this trip. We really appreciated Weston. I would recommend S&D plumbing to a friend. Thank you