Beyer Boys Air Conditioning & Heating

T J.

had a new furnace and a/c systems installed yesterday. today, outside vent is overheating, all heat vented outside and a/c running at the same time. representative says "no service people available" STAY AWAY

Aj R.

Strait con artist....they serviced my system in the past I even bought a new Furnace from them 2 yrs ago. My central air went out..was not cooling..well I called the beyer boys and expected to pay something I dont expect anything for free...but I did expect them to treat me like a returning customer. The tech hooked up the gauges and looks at me and says well the whole system is shot..your compressor, you condenser and coils are all shot...I told him I didn't Understand the unit is not that old and I just bought a furnace from them the previous year, so he tells me I have a unit with R22 the most expensive freon out there cost $100 per pound and my unit carries at least 10lbs...
So I paid their $65 fee to look at the unit you know the service call if you dont hire them...
Funny part is I called them on a Friday so he was real quick to tell me they couldn't fix it till Monday if I wanted to order the unit...well after 2 different companies looking at it they both asked if I bought a furnace from them why didn't the convert the freon...well I had to save up my pennies and 4 months later I call to get my ac fixed but I called a different company..and wouldn't you know I only paid $2000
To replace a coil...the fan motor and the compressor were both fine and did not need a whole new unit...I spent all of The months of May, June and most July with no A/c now I have a cool house no thanks to the beyer boys..I have an Idea why dont yall be Men and treat customers with respect and tell them the truth instead of just saying "the system is just shot you need a new one"..LAME

Kissy M.

I called Beyer boys at 10am for a water heater issue. Went through a checklist of my issues and model. They said they would arrive between 2-6. The repair guy calls at 5:15 to say he's on his way, and asked what model I have. I told them a whirlpool. He said this company doesn't have parts for them. He said he could come out anyway and charge me 197.00 if I like. Thanks Beyer boys. Now I have to call another company and pay after hours pricing to fix this. This could have been told to us much earlier in the day, without dealing with a condescending repair man who didn't want to drive 45 minutes to my house.

Mr P.

After a diagnostic fee of $89.00 (normal) the Beyer Boys provided an Estimate for repairs with a 1 line work cost (parts labor) of over $1200. Minus expected labor, It turns out they were attempting to pass a cost of aprox. $900 for a $350 (retail) oem blower motor. Do not trust their estimates particularly if they are not itemized with real part numbers. I would normally expect some degree of markup but this is gross overcharging. I knew better because I had already called around for parts estimates and asked what the labor alone charge would be.

Make you own conclusions as to their credibility; At the very least whomever is doing their estimates is including gross overages in parts costs.

As a result decided to sourced the part myself and hired someone else to complete the (simple) repair which was completed in under an hour. My total costs at well below half of their estimate. Cool air today without being taken advantage of... Priceless.

I would not call Beyer Boys again. Before writing this review I offered them the chance to explain their estimate ?mistake?; no reply was given. I requested a refund of the 89.00 diag fee to compensate for their poor estimate and they refused.

2 stars because at least the diagnosis was correct but note, I already knew what was wrong with the system (blower motor broken)

Barbara S.

We have been customers of Beyer Boys for many years but a bad experience with a Lennox 3ton AC that was installed in 2008 and in 2011 problems started to arise. The outdoor fan motor had to be replaced thankfully still under warranty. In Oct 2014, at inspection time the tech said unit was low on charge and determined that the indoor coil was leaking and needed to be changed. After much discussion, it was determined that the coil would be replaced at no cost to us. Then in June 2016 the inside OEM 1/2 hp ECM Motor & Module went out, cost $1,487. We have our two units checked twice a year by Beyer Boys to insure all is operating properly. Had a spring check on Apr 23rd and told all was find with both our units. I told the tech that I smelled an odor coming from the upstairs unit every time it came on so he checked for mold and none was to be found. Then 24 days later our 3ton unit stop cooling. Called Beyer Boys and a tech came out within 2 hours of my call. It took him less than 10 minutes to tell us the inside coils were leaking. I wonder if the smell coming from the unit was the leaking of the coils!! Not sure why the check 24 days prior did not reveal this leak. Instead of giving us an estimate on the replacement of the coils, he shows the brochure for a new AC unit, $8558 to $10439 and charged us $87 for a service charge. I left a message for the Service Manger, Eric Luna, to call me back so I could discuss the issues with this unit with him. When he failed to call me back within a reasonable time frame I called the operator at BB and they insured me that they would contact him and have him call me. I never received a reply from him. The solution to our problem is not to purchase a Lenox unit ever again and to change to another company for our AC/Heating needs.

Rebecca B.

So, armed with evidence that something was wrong with the work they had done, I began an extended email conversation with Beyer Plumbing. The result of all the back and forth is that yet another static test was done on the sewer system with both plumbing companies supervising the test results. The results and documentation from the repairs proved that Beyer had somehow "been in error." The extra tunnel that was dug because they said I had a leak in a washing machine line cost $2,500. Currently they are offering to refund the price of the work they performed but not the cost of the tunnel.

I'm so glad that we did not have them do the repair and tunneling work. They wanted more than twice what we paid and, maybe I'm cynical, but I'm pretty sure that they would not have said boo about not finding the other two leaks or that the tunnel was not needed. You can be pretty sure they would have taken my money and kept their mouth shut about the "error" the pinpoint team made. I never would have had any clue except for the fact that I got another estimate on the job and went the less expensive route.

I feel confident in saying that Beyer Plumbing owes me not only the money spent on the pinpoint but also the money spent on an extraneous tunnel. If they want to live up to their mission statement, they need to make this right.

Elena O.

I purchased the Silver Plan and was told would not be charged a service call fee for any issue. I called them and was told again no fee would be charged. Unfortunately, i was charged $146 and change for diagnostic. When i spoke to the service manager, I was told I was not charged the $89 service fee but would have to pay the $146 diagnostic. Sorry but this does not make any sense. So i guess the $89 is for driving up to my home and $146 to figure out whats wrong. Does this make any sense? In addition, the estimate to replace my HVAC motor was $1400 and they refused to tell me how much was parts and what was labor. I refused service. I contacted another company who is licensed and bonded and was charged a total of $850 for the exact same service.

David H.

Javier did an outstanding job installing my new water heater. He is skilled, helpful and professional. I have been using Beyer Boys for a number of years and will definitely continue with them.

Michael P.

Absolute garbage, paid over $7,000.00 for a small 2 1/2 Lenox system. They not only threw away a brand new Honeywell smart Alexa thermostat $140 out the door thanks for that but the system they replaced had a 4 inch thick hepa filter with a garbage 1 in filter that is so small even home depot doesn't sell that oddball size. They took clear advantage of an 84 year old woman.

William C.

I do not recommend Beyer Boys for repair services. We had a problem with our water heater. The technician Jerry said we needed a new part and he would return between 9am-10am the next morning. He called at noon the next day and said he's running late. The next call was 5:30 pm and he stated he couldn't get the part because the store is closed. He took the part so we couldn't get someone else to repair. They tried to push the repair till Monday. We refused and demanded it to be done Saturday. Horrible communication and customer service!!! Clearly do not care about the customer.