BestWay Mechanical

Ki J.

American Home Shield needs to remove this company as a contractor ASAP. Anthony came to assist with a simple service request (tub not draining in primary bathroom, hot and cold water reverse in second bathroom) After arriving 2 hours late and being VERY rude, he proceeded to cut into my ceiling to check the second bathroom. After (barely) 'checking' he said that he could not fix the problem that day, but could return privately (outside of the AHS policy) for $600. He then 'checked' the draining issue, and stated that he couldn't fix that either as I needed to cut into the walls to replace ALL of my plumbing pipes, and he was unauthorized to cut. Interesting - as he had just CUT INTO MY CEILING. He was in an obvious rush to his next call and spoke to myself and my partner in a terrible manner. I paid a service for absolutely no work, poor treatment, a hole in my ceiling AND was pitched a $600 repair outside of my contract. I called AHS the same day he left and asked that BestWay be removed as a contractor on my account. This was a terrible experience. STAY AWAY

David W.

If I could give them zero stars, I would. Had a service call through HSA for my kitchen faucet which ended up needed replacing. They ordered a cheap knock off faucet to replace the original Price Pfister faucet that was installed when the house was built. When we questioned the brand of the faucet, Dustin's response was, """"Well, are the rest of your faucets in the house Price Pfister?"""" - after we showed him that they were he had nothing to say. The next part of this wonderful experience was after getting over the cheap knock off, Dustin decides to tell me that our service lines are incompatible with this faucet, and that he needs to replace them to the tune of $300. After asking to speak with a manager, he refused to call the office and instead had us call - of course """"the manager isn't available"""" We advised them to go and order a faucet that did not require the modifications that he wanted to do - Dustin took the faucet and said someone would get back in touch with us. After waiting three weeks, I called the office to follow up, and nothing had been done, and I was told to go back to HSA for a second opinion or to """"cash out"""" my warranty service. Since this fiasco, I have found a suitable replacement faucet, and purchased 2 simple converters that cost $7 each to install the faucet. Not a single drip, not a single issue with the sink since. I was forced to rent out a space for my father's repast because of the lack of a usable sink in my home. The poor customer service and the crappy attempt to get more money out of me for a warranty repair is more than enough for me to never need to ever speak to this company or have their technicians on my property ever again. I realize that a lot of people put out bad reviews because they are angry - I sat on this for several days and gave Bestway every opportunity to make this right and to make sure I wasn't overreacting. Bestway Mechanical is absolutely the worst plumbing company I've ever had to deal with and you need to think more than twice about letting them do work in your home - especially if it is a warranty referral from AHS or HAS as they are all but guaranteed to try to milk you for more money than the service fee you have already paid.

Dawayne I.

I have AMS, i called them for a plumbing issue i was having at my home. AMS connected me with Bestway mechanical. That was the worse thing they could have done to me. They came right out and found the issue at cost of $2500. I was so ready, I did not seek out anyone else. So I paid to have them do the job. Two days after the job was done, I replaced the entire front yard with new sod, after they damaged the yard with tractor. I did expect this so no issues there. Now the problem after i replaced the sod the ground dropped about 3 ft. I called Bestway and explained and i was told that was to be expected, maybe to them, but I Dam show did not know that. I CALLED THEM AND THEY TRYED TO TELL ME THAT WAS NOTHING THEY CAN DO!. Well i raised a little hell and they came back out. Yeah they came out and look at the ground and stated some dirty need to be added. They refuse to correct the issue the created. I have call them 5 times and they refused to answer my called. I have spoken with AMS about this twice and they have emailed them and spoken with them and they stated they were going to call me. Never did. I JUST WANT TO SAY, IF YOU NEED A PLUMBER DO NOT USE THIS COMPANY. THEY ARE FULL OF SHIT AND THE CUSTOMER IS NOT IMPORTANT. I will be filing a BBB claim. Also AMS gave me my $100 back, thanks!

Troy P.

I have been with AHS for the past eight years and I am disappointed with my last service call. I noticed my water bill was increasing and I wasn't able to locate where the leak was coming from, Therefore, I opened up a service call and BestWay Mechanical Inc. came out to service. Anthony or Antonio came out and was able to isolate the leak. We both were in the bathroom and he showed me that the leak was coming from inside the toilet valve kit. It's an old toilet (over 13 years old) and obvious that the part warped. He allowed me to touch the valve of the base on the part. He told me that it wasn't covered, bc AHS doesn't cover sort of things. I said """"Well hmm, that isn't accurate because it is a covered benefit. He stated that he would reach out to them to confirm, and then left. I did not hear any type of response so I called AHS, was confirmed that it was a covered benefit, yet they were told that the service call was denied bc the technician advised them that the leak was caused by the user's force. I was like """"WHAT"""" to basically sum everything up, I am so disappointed that AHS relies solely on the technician's word - Where is common sense? Who goes inside their toilet to purposely break a valve to create over a $200 water bill to then also pay a service fee - Please make it make sense... WOW and after looking at other reviews, and noticing that people are complaining about the same. I am disappointed that AHS is still using them. I want my service fee returned. I am going to tell everyone I know, I am going to yell it on the streets, I am going to yell it on Facebook, Twitter, everywhere I can so people beware of this sham business.

Jae K.

Avoid this company as if it was the plague. Based on other consumers' reviews, it seems like this is company is crooked and unprofessional. HSA warranty deployed a technician from this company on Nov 17. The technician claimed that he would submit a claim to the HSA Warranty of his diagnosis. I followed up on Nov 19 in regards to the status. BestWay Mechnical told me that they had filed the claim and that they were waiting to hear back from the HSA warranty. It is now Nov 26 and I have yet to receive a response or status update from either company. I called this company and no one picked up. I was unable to leave a voicemail as it was full. Frustrated, I contacted HSA warranty and was advised that no claim was filed by this company. It is infuriating that that I have a major home repair issue and neither side is accepting responsibility for the delay. Additionally, based on other consumer reviews, in the event the claim is denied, I will be auditing the claim submitted to see if the denial was done in good faith or if BestWay Mechanical submitted fraudulent claims to intentionally have the claim be denied. I am deeply concerned of collusion due to the fact that HSA warranty is continuously and voluntarily contracting with BestWay Mechanical even though there are numerous complaints.

Lester T.

I paid a $75 service fee....Plumber arrived and immediately attempted to charge me $450 without evaluating the situation. I explained to him in needed my main line cleared/snaked which is covered for up to 100 feet within my home owners policy. The plumber then said it's $450 because he has to remove the main line toilet....I stated """"I've already removed the toilet it just needs to be snaked"""" he maintained the $450 price or$525 with the $75 dollar service fee and tried to get me to sign a work order without him lifting a finger or assessing the situation appropriately!!!! #neveragain I don't do reviews and am not radically emotional emotional but maybe I feel so strongly because there is feces water on my basement floor!!!!!! #saynotofakeplumbersandfalseadvertisement!!!!

Henry S.

November 9, 2021 American Home Shield (my home warranty company) dispatched BestWay Mechanical for a repair of leaking pipe going into my water heater. On November 6, BestWay Mechanical sent a technician out to remove water heater for replacement of the pipe and the water heater as well. The technician removed the water heater, cut off the main water line, and scheduled a follow up visit for installation of the water heater on Nov. 12, 2021 once a new platform was build was completed. The technician informed me that he would be the person returning to complete the job, so he would be leaving the new water heater in my living room. On Nov. 12, 2021 the platform build was completed and a different/totally new technician was sent out asking me, about plumbing and other related repair questions. I informed the new technician that all I knew was the water heater was stored in my living room and that I was informed that the same technician was supposed to return. The new technician informed me of an alleged missing fuse that was removed by the previous BestWay Technician.This fuse is particularly important because without it, the surge of electricity that leads to that power source could likely lead to a fire. The new technician informed me that the BestWay office, though admitting to losing the fuse, would place responsibility on me to have an electrician to replace the fuse. I asked the technician if that was his company's stance, and if the previous technician wasn't an electrician, why he removed the fuse. I didn't request any fuse to be removed or replaced so why would the BestWay technician take it upon himself to remove an electrical fuse if that was not the scope of his work. The fuse is currently missing with their refusal to rectify this very dangerous matter. They have been paid in full an additional $600 for new piping that was to remediate the original pipe leaking that was never touched. I normally don't leave negative reviews, but working with this company is a complete headache. Do yourself a favor and save your money and time with dealing with BestWay Mechanical. I wish there was a 0 star option

Aparicio P.

If I could give this review negative stars I would. Bestway call me to reschedule 2 times this was before I took a whole day off of work on the day they was supposed to come out to only be reschedule a 3rd time. They kept trying to get me a morning appointment which wouldn't work because I work in the mornings and then the next available appointment they had was 4 days out. Terrible I would not recommend them. I should have know by there reviews....

Deneisha T.

It sucks that so many people had such a hard time with BestWay. However, this was not my experience. They were dispatched by American Home Shield to deal with a broken garbage disposal. I completely agree with the other reviews that working with American Home Shield is a complete nightmare. We have been working with them to fix this issue for months. After visits from two other plumbers with two other companies, BestWay was dispatched to our home. Our technician was on time, explained everything & then fixed our problem in less than 30 minutes. I had a five star experience & don't blame BestWay for the runaround we received from AHS. I recommend them!

Samantha T.

If I could leave negative stars, I would. AHS, of course, contracted these people for some plumbing issues we were having. We had a stoppage/blockage and one of our toilets was constantly running. Technicians showed up on time, looked at the toilet, worked on it a bit, determined they needed more parts, which would need to be ordered. They did replace something in the toilet, which caused the toilet to run for a minute, cut off and then run some more. After they left we decided to just turn off the water to the toilet until the part came in, but they had tightened the turn off valve so, that we could not get it to break loose so that we could even turn off the water. It took several days for the part to come in and I had to call to check on it and reschedule the service myself. Now onto the blockage. Techs ran some water, flushed the toilet and then went outside. I told them the clean out access was at the front of the house and I could show them if they couldn't find it. Several minutes later they return and tell me that the blockage needs to be cleaned out from the vent on the roof and my warranty doesn't cover that. He said they could do it for $425.00...um, I don't think so. They never even tried to clear the blockage through the clean out access. We ended up calling another plumber and he snaked it through the clean out access and cleared the blockage. It took him less than 10 minutes and was much less than $425.00. Of course, we had to pay for this out of pocket, since AHS dispatched inept plumbers who didn't even attempt to clear the blockage. Run from this company if you can. If AHS assigns them to you, call them and demand that they send another company.